From Multi-Channel To Any Channel
From Multi-Channel To Any Channel

How the nation’s largest specialty bicycle retailer is unifying its sales channels through a systems and operations overhaul.

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THE CURRENT ISSUE

  • The New Conversation In Retail Commerce
    The New Conversation In Retail Commerce

    Conversational commerce is coming of age, and it’s being powered by a simple, inexpensive chatbot that virtually anyone can use.

  • Watch, Click, Buy: Video Commerce Will Change Retail Forever
    Watch, Click, Buy: Video Commerce Will Change Retail Forever

    Move over, product placement. Soon, retailers won’t just be promoting products on TV shows; they’ll be selling them there.

  • Customer Service And The Repercussions Of Ignorance
    Customer Service And The Repercussions Of Ignorance

    In the information age, it’s easy to listen to your customers .... It’s equally easy for your competition to listen to what your customers are saying about you.

  • Know Thy Demographic
    Know Thy Demographic

    Knowing the customer means many things; for example, it means offering her the personalized, pleasant shopping experience that accommodates her shopping style, be it face-to-face, online, over the phone, or via mobile engagement. It means offering flexible fulfillment options. It also means knowing your target audience, the demographics of the specific segment of the population with shared characteristics that draw them to your brand.

  • The Business Case For Better Batteries
    The Business Case For Better Batteries

    Lost productivity, inventory inaccuracy, and social irresponsibility are just a few of the sins associated with bad mobile device battery management.

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RETAIL INDUSTRY RESEARCH

RETAIL GUEST EXPERT SERIES

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FEATURED CONTENT

  • Study Reveals Consumers’ 2016 Holiday Shopping Expectations

    Consumer Expectations Are High for the 2016 Holiday Shopping Season.

  • 2016 Customer Experience/Unified Commerce Benchmark Survey

    However difficult it may be to attain, a great customer experience is only achieved through delivered excellence across all interactions throughout the customer’s chosen journey.

  • Staying Relevant In A Fast-Paced Industry: A Fashion Retailer's Guide For Solving Real-World Omnichannel Challenges

    In trying to keep up with the modern consumer, many fashion retailers have implemented multiple departmental solutions piecemeal, without fully considering the consequences of how these disparate systems will interact with each other. The result is a hodgepodge of processes, which require significant resources to maintain. The inefficiencies and the demands they place on the organization leave retailers stuck in the past, inhibiting growth and innovation.

  • Retailer New Look Enhances Loss Prevention And Improves Customer Service With Fingerprint Technology

    New Look is a leading global fashion retailer with six new stores in China and plans to expand to 100 stores by 2017. Headquartered in the U.K., this international brand has 1,150 locations across mainland Europe, the Middle East, Asia and the U.K. As part of its foray into China, New Look wanted an alternative to password-based identification to improve time and attendance tracking and eliminate the potential for payroll fraud.

  • Pharmacy Reduces Fraud At The POS With Fingerprint Readers

    A leading drug store chain with over 4,500 stores in the United States is using biometrics within their pharmacies, as well as at their point-of-sale (POS) terminals. By adding biometric support to their pharmacy dispensing system, pharmacists and pharmacy technicians use Crossmatch™ U.are.U ® Fingerprint Readers to sign on to the system and throughout the workflow process when filling prescriptions. This ensures the highest degree of accountability and accuracy for its customers.

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FEATURED RETAIL SOLUTIONS PROVIDERS

  • OPEX Corporation
    OPEX Corporation

    OPEX is dedicated to providing the highest quality products and service throughout the product life-cycle. We control all aspects of production. Every product is designed, engineered, manufactured, and tested in our U.S. facilities by our own dedicated employees.

  • DigitalPersona / Crossmatch
    DigitalPersona / Crossmatch

    DigitalPersona offers retailers advanced identity solutions to defend against theft and fraud in your storefront and in the back office.

  • Kronos Incorporated
    Kronos Incorporated

    Kronos® for Retail is the most widely adopted and deployed workforce management solution available. And with over 50 years of combined retail-specific experience, we’ve designed our solutions to meet the unique needs and challenges of retail organizations.

  • Celerant Technology Corporation
    Celerant Technology Corporation

    Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, which is developed in-house with a team of software specialists, integrates all channels of a retail enterprise.

  • Epson America, Inc.
    Epson America, Inc.
    For more than 30 years, Epson has delivered industry-leading point-of-service technology solutions to the world's leading retailers including printers, precision printing mechanisms, and digital image scanners.

     

  • Compliance Networks
    Compliance Networks

    Compliance Networks is a leading provider of solutions to the retail supply chain that enable enterprises to optimize flow within their supply chain and make informed decisions that ultimately increase shareholder value.

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FROM THE EDITOR'S DESK

  • Retail: A Ripe Market For Workforce Management Software
    Retail: A Ripe Market For Workforce Management Software

    On October 4th at 2 ET, I’ll be hosting a webinar featuring Terry McElroy, Director of Operations Planning & Communications at Hibbett Sports. Terry and I will discuss the cloud-based human capital management software implementation at Hibbett, but we’ll also be reviewing the results of a recent survey-based report on cloud adoption, WFM, and HCM that we produced in conjunction with Ceridian.

IRT’s Retailer Innovation Awards

So many of our retailer subscribers are implementing new technologies and adopting progressive processes to help them make significant business gains. As such, Innovative Retail Technologies’ January/February 2017 issue will honor the most entrepreneurial and groundbreaking retailers in our inaugural Retailer Innovation Awards. We’ll do so by spotlighting the retailers who leverage innovative technologies to improve the customer experience and are turning today’s good ideas into tomorrow’s realities.

Sneak Peek At 2017 Retail Tech Spending Plans

We just wrapped our annual retail tech spending survey, the results of which will be reported in detail in the November issue of Innovative Retail Technologies. As we crunch the numbers in preparation of the report, we’re seeing both the continuation of some of the trends we’ve been charting for the past few years.

Why The Starbucks For Outlook Add-In Nails The Customer Experience

If you’re a Starbucks fan, you may have heard about and perhaps may have already installed the Starbucks for Outlook Add-In. Yet, you don’t need to be a Starbucks loyalist to see that the company has taken brand awareness and customer engagement to the next level by meeting professionals where they already are — their email. Here’s how they’ve done it.

Changing Customer Demographics: Ignorance Equals Obsolescence

One of the most important keynote presentations I’ve heard in years was given a few weeks ago at the NCR Synergy conference in Dallas by Dr. James H. Johnson Jr. Dr. Johnson is the William R. Kenan Jr. distinguished professor of strategy and entrepreneurship and director of the Urban Investment Strategies Center at UNC’s Kenan-Flagler Business School. He delivered a fast-paced, engaging, and at times, alarming romp through changing U.S. consumer demographics.

More From The Editor

ABOUT INNOVATIVE RETAIL TECHNOLOGIES

Innovative Retail Technologies (formerly Integrated Solutions For Retailers) is the premier source for innovative yet pragmatic technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Innovative Retail Technologies has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual research supplements feature content and opinions from our editorial staff and the retail analyst community.

Innovative Retail Technologies covers the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information on innovation that can improve their businesses and make them more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

  • Know Thy Demographic
    Know Thy Demographic

    Knowing the customer means many things; for example, it means offering her the personalized, pleasant shopping experience that accommodates her shopping style, be it face-to-face, online, over the phone, or via mobile engagement. It means offering flexible fulfillment options. It also means knowing your target audience, the demographics of the specific segment of the population with shared characteristics that draw them to your brand.

  • The 2016 Security Special Report: Disturbing Discrepancies In Retail Security
    The 2016 Security Special Report: Disturbing Discrepancies In Retail Security

    New roles-based research on the state of retail security reveals deep disconnects among CEOs, CIOs, and directors of LP/AP.

  • Watch, Click, Buy: Video Commerce Will Change Retail Forever
    Watch, Click, Buy: Video Commerce Will Change Retail Forever

    Move over, product placement. Soon, retailers won’t just be promoting products on TV shows; they’ll be selling them there.

WHY WE DO WHAT WE DO

To us, “innovation” isn’t
just another business term...

Innovative Retail Technologies

Click Here to see why we do what we do
at Innovative Retail Technologies.

MULTIMEDIA

  • Retail Executives Tell All: Their Top Priorities For Keeping Stores Relevant

    A recent study commissioned by Aptos and conducted by GatePoint Research explored retail executives’ top priorities for technology investments that will help keep their stores relevant in the digital era. The research revealed that retailers perceive they are facing a multitude of pressing challenges, and consequently they have identified different priorities that will clearly compete for attention, resources and budget.

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RETAIL EVENTS

MRC Atlanta 2016 October 10 - 12, 2016
Atlanta, GA
Mobile Shopping Summit 2016 October 17 - 19, 2016
Indian Wells, CA
Luxury Interactive October 17 - 19, 2016
New York, NY
Money20/20 October 23 - 26, 2016
Las Vegas
The Impact Of “Brexit” On Clinical Research – An Operational Readiness Primer November 3, 2016
1pm-2:30pm EDT, Online Training
Price:  $299 – Includes Bonus hanouts
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FEATURED PRODUCTS

  • Captuvo Series Of Enterprise Sleds For Apple® Devices
    Captuvo Series Of Enterprise Sleds For Apple® Devices

    Honeywell’s Captuvo series positions discerning enterprises to improve their customers’ overall experience, empower their employees and elevate their brand. Users can capitalize on the mainstream popularity of Apple devices with these unique engagement tools.

  • SecurColor™ On-Demand Color Printer
    SecurColor™ On-Demand Color Printer Epson's innovative color-on-demand SecurColor inkjet printer offers fast, reliable printing for custom color-enhanced labels, wristbands, meal tickets and more on paper rolls up to 4.4 inches for healthcare and inventory management. It features Epson MicroPiezo® inkjet technology and prints at high speeds up to 3.7"/sec.
  • Fingerprint Biometric Reader Add On To Your POS
    Fingerprint Biometric Reader Add On To Your POS

    Stop employee theft with Crossmatch® DigitalPersona fingerprint readers. Replace PINs, passwords, cards and keys with fingerprint authentication ensuring only authorized users gain access to POS terminals, applications and networks. Users simply place a finger on the reader window and the reader quickly logs in the user.

  • Hybrid WAN
    Hybrid WAN

    A cloud optimized network that improves application performance and reduces costs.

  • Xenon 1900 Area-Imaging Scanner
    Xenon 1900 Area-Imaging Scanner

    Xenon™ 1900, Honeywell’s sixth-generation of area-imaging technology, is redefining the standard for hand-held scanners. Featuring a custom sensor that is optimized for bar code scanning, Xenon 1900 offers industry-leading performance and reliability for a wide variety of applications that require the versatility of area-imaging technology.

  • Perfect Pick
    Perfect Pick

    Perfect Pick was Engineered to Simplify Order Fulfillment Technology. Perfect Pick is truly unique. Perfect Pick’s “one touch” design is based on a single automated component – the iBOT. Perfect Pick does not require lifts, conveyors, or multiple transfer points, which add complexity to the system. By eliminating these additional touch points and by streamlining the picking process, Perfect Pick increases throughput and results in a more reliable and cost effective system.

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