From Multi-Channel To Any Channel
From Multi-Channel To Any Channel

How the nation’s largest specialty bicycle retailer is unifying its sales channels through a systems and operations overhaul.

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THE CURRENT ISSUE

  • Know Thy Demographic
    Know Thy Demographic

    Knowing the customer means many things; for example, it means offering her the personalized, pleasant shopping experience that accommodates her shopping style, be it face-to-face, online, over the phone, or via mobile engagement. It means offering flexible fulfillment options. It also means knowing your target audience, the demographics of the specific segment of the population with shared characteristics that draw them to your brand.

  • Cabela’s Journey To Packaging Perfection
    Cabela’s Journey To Packaging Perfection

    An on-demand packaging system helped the “world’s foremost outfitter” achieve 30+ percent productivity gains and significantly reduce packaging consumption.

  • Watch, Click, Buy: Video Commerce Will Change Retail Forever
    Watch, Click, Buy: Video Commerce Will Change Retail Forever

    Move over, product placement. Soon, retailers won’t just be promoting products on TV shows; they’ll be selling them there.

  • The Business Case For Better Batteries
    The Business Case For Better Batteries

    Lost productivity, inventory inaccuracy, and social irresponsibility are just a few of the sins associated with bad mobile device battery management.

  • Traffic Counts At PetSmart
    Traffic Counts At PetSmart

    How PetSmart improves the customer’s in-store experience by syncing traffic with labor scheduling.

More From The Current Issue

RETAIL INDUSTRY RESEARCH

RETAIL GUEST EXPERT SERIES

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FEATURED CONTENT

  • Staying Relevant In A Fast-Paced Industry: A Fashion Retailer's Guide For Solving Real-World Omnichannel Challenges

    In trying to keep up with the modern consumer, many fashion retailers have implemented multiple departmental solutions piecemeal, without fully considering the consequences of how these disparate systems will interact with each other. The result is a hodgepodge of processes, which require significant resources to maintain. The inefficiencies and the demands they place on the organization leave retailers stuck in the past, inhibiting growth and innovation.

  • Retailer New Look Enhances Loss Prevention And Improves Customer Service With Fingerprint Technology

    New Look is a leading global fashion retailer with six new stores in China and plans to expand to 100 stores by 2017. Headquartered in the U.K., this international brand has 1,150 locations across mainland Europe, the Middle East, Asia and the U.K. As part of its foray into China, New Look wanted an alternative to password-based identification to improve time and attendance tracking and eliminate the potential for payroll fraud.

  • Pharmacy Reduces Fraud At The POS With Fingerprint Readers

    A leading drug store chain with over 4,500 stores in the United States is using biometrics within their pharmacies, as well as at their point-of-sale (POS) terminals. By adding biometric support to their pharmacy dispensing system, pharmacists and pharmacy technicians use Crossmatch™ U.are.U ® Fingerprint Readers to sign on to the system and throughout the workflow process when filling prescriptions. This ensures the highest degree of accountability and accuracy for its customers.

  • Hooters Eliminates Need To Issue New Swipe Cards Or PINs During Peak Hours

    Hooters of America, LLC based in Atlanta, Georgia, operates and franchises more than 450 Hooters causal dining restaurants in 28 countries. Everyday, nearly 4,000 Hooters employees conduct transactions, as well as clock in and out for their shifts. Facing increasing concerns with its traditional PIN and swipe card security system, Hooters turned to Crossmatch for a biometrics-based solution to strengthen their loss prevention efforts, improve productivity and reduce transaction and payroll fraud.

  • Togo's Enables Single-Drawer Accountability With Fingerprint Readers

    Togo’s is a fast casual sandwich shop with more than 250 franchisee locations on the West Coast. Prior to fingerprint biometrics, Togo’s was using passwords to access their point-of-sale (POS) terminals. However, management found it challenging to track access to the cash drawer because passwords can be shared. Togo’s turned to Crossmatch for a biometrics-based solution to eliminate passwords when accessing the POS station. The solution has allowed Togo’s to easily move to single-drawer accountability - one employee, one drawer. Now when balancing the drawer at the end of a shift, there is only one person responsible, making it much easier on management.

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FEATURED RETAIL SOLUTIONS PROVIDERS

  • OPEX Corporation
    OPEX Corporation

    OPEX is dedicated to providing the highest quality products and service throughout the product life-cycle. We control all aspects of production. Every product is designed, engineered, manufactured, and tested in our U.S. facilities by our own dedicated employees.

  • DigitalPersona / Crossmatch
    DigitalPersona / Crossmatch

    DigitalPersona offers retailers advanced identity solutions to defend against theft and fraud in your storefront and in the back office.

  • Kronos Incorporated
    Kronos Incorporated

    Kronos® for Retail is the most widely adopted and deployed workforce management solution available. And with over 50 years of combined retail-specific experience, we’ve designed our solutions to meet the unique needs and challenges of retail organizations.

  • Celerant Technology Corporation
    Celerant Technology Corporation

    Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, which is developed in-house with a team of software specialists, integrates all channels of a retail enterprise.

  • Epson America, Inc.
    Epson America, Inc.
    For more than 30 years, Epson has delivered industry-leading point-of-service technology solutions to the world's leading retailers including printers, precision printing mechanisms, and digital image scanners.

     

  • Compliance Networks
    Compliance Networks

    Compliance Networks is a leading provider of solutions to the retail supply chain that enable enterprises to optimize flow within their supply chain and make informed decisions that ultimately increase shareholder value.

View All Our Featured Suppliers

FROM THE EDITOR'S DESK

  • Retail: A Ripe Market For Workforce Management Software
    Retail: A Ripe Market For Workforce Management Software

    On October 4th at 2 ET, I’ll be hosting a webinar featuring Terry McElroy, Director of Operations Planning & Communications at Hibbett Sports. Terry and I will discuss the cloud-based human capital management software implementation at Hibbett, but we’ll also be reviewing the results of a recent survey-based report on cloud adoption, WFM, and HCM that we produced in conjunction with Ceridian.

IRT’s Retailer Innovation Awards

So many of our retailer subscribers are implementing new technologies and adopting progressive processes to help them make significant business gains. As such, Innovative Retail Technologies’ January/February 2017 issue will honor the most entrepreneurial and groundbreaking retailers in our inaugural Retailer Innovation Awards. We’ll do so by spotlighting the retailers who leverage innovative technologies to improve the customer experience and are turning today’s good ideas into tomorrow’s realities.

Sneak Peek At 2017 Retail Tech Spending Plans

We just wrapped our annual retail tech spending survey, the results of which will be reported in detail in the November issue of Innovative Retail Technologies. As we crunch the numbers in preparation of the report, we’re seeing both the continuation of some of the trends we’ve been charting for the past few years.

Why The Starbucks For Outlook Add-In Nails The Customer Experience

If you’re a Starbucks fan, you may have heard about and perhaps may have already installed the Starbucks for Outlook Add-In. Yet, you don’t need to be a Starbucks loyalist to see that the company has taken brand awareness and customer engagement to the next level by meeting professionals where they already are — their email. Here’s how they’ve done it.

Changing Customer Demographics: Ignorance Equals Obsolescence

One of the most important keynote presentations I’ve heard in years was given a few weeks ago at the NCR Synergy conference in Dallas by Dr. James H. Johnson Jr. Dr. Johnson is the William R. Kenan Jr. distinguished professor of strategy and entrepreneurship and director of the Urban Investment Strategies Center at UNC’s Kenan-Flagler Business School. He delivered a fast-paced, engaging, and at times, alarming romp through changing U.S. consumer demographics.

More From The Editor

ABOUT INNOVATIVE RETAIL TECHNOLOGIES

Innovative Retail Technologies (formerly Integrated Solutions For Retailers) is the premier source for innovative yet pragmatic technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Innovative Retail Technologies has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual research supplements feature content and opinions from our editorial staff and the retail analyst community.

Innovative Retail Technologies covers the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information on innovation that can improve their businesses and make them more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

  • Know Thy Demographic
    Know Thy Demographic

    Knowing the customer means many things; for example, it means offering her the personalized, pleasant shopping experience that accommodates her shopping style, be it face-to-face, online, over the phone, or via mobile engagement. It means offering flexible fulfillment options. It also means knowing your target audience, the demographics of the specific segment of the population with shared characteristics that draw them to your brand.

  • The 2016 Security Special Report: Disturbing Discrepancies In Retail Security
    The 2016 Security Special Report: Disturbing Discrepancies In Retail Security

    New roles-based research on the state of retail security reveals deep disconnects among CEOs, CIOs, and directors of LP/AP.

  • Watch, Click, Buy: Video Commerce Will Change Retail Forever
    Watch, Click, Buy: Video Commerce Will Change Retail Forever

    Move over, product placement. Soon, retailers won’t just be promoting products on TV shows; they’ll be selling them there.

WHY WE DO WHAT WE DO

To us, “innovation” isn’t
just another business term...

Innovative Retail Technologies

Click Here to see why we do what we do
at Innovative Retail Technologies.

CURRENT RETAIL HEADLINES

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MULTIMEDIA

  • Retail Executives Tell All: Their Top Priorities For Keeping Stores Relevant

    A recent study commissioned by Aptos and conducted by GatePoint Research explored retail executives’ top priorities for technology investments that will help keep their stores relevant in the digital era. The research revealed that retailers perceive they are facing a multitude of pressing challenges, and consequently they have identified different priorities that will clearly compete for attention, resources and budget.

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RETAIL EVENTS

MRC Atlanta 2016 October 10 - 12, 2016
Atlanta, GA
Mobile Shopping Summit 2016 October 17 - 19, 2016
Indian Wells, CA
Luxury Interactive October 17 - 19, 2016
New York, NY
Money20/20 October 23 - 26, 2016
Las Vegas
The Impact Of “Brexit” On Clinical Research – An Operational Readiness Primer November 3, 2016
1pm-2:30pm EDT, Online Training
Price:  $299 – Includes Bonus hanouts
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FEATURED PRODUCTS

  • WorkForce 520 All-In-One With Check Imaging
    WorkForce 520 All-In-One With Check Imaging Epson's WorkForce® 520 All-in-One brings maximum versatility and value to small businesses that accept up to ten checks per day. In a single, low-cost device, you can scan, print, copy, fax and print photos, plus capture check images for your RDC application with Epson's patent-pending SureCapture® check imaging software.
  • TM-T90 Receipt Printer
    TM-T90 Receipt Printer Built with the same high quality and reliability of Epson’s best selling TM-T88 series, the TM-T90 brings you the added advantages of ultra fast speed, cost-effective graphics printing, one- and two-color printing and large paper roll capacity. And with an MCBF of 70 million lines, the TM-T90 delivers outstanding reliability that is critical in high-volume environments
  • Honeywell MS9590 VoyagerGS™
    Honeywell MS9590 VoyagerGS™ Metrologic’s MS9590 VoyagerGS™ is the newest addition to the Voyager® series of hand-held laser scanners. The MS9590 is the first Voyager product to feature trigger scanning in a new ergonomic form factor that maximizes comfort and reduces fatigue.
  • Dayforce HCM
    Dayforce HCM

    Dayforce HCM is a cloud-based application for Payroll & Tax, Benefits, Workforce Management, Human Resources, Talent Management, Document Management, and Analytics.

  • Stratos™ 2700 Series Bioptic Scanner/Scale
    Stratos™ 2700 Series Bioptic Scanner/Scale

    The Stratos™ 2700 from Honeywell is their first hybrid bioptic in-counter scanner, combining omnidirectional laser scanning and integrated area-imaging to provide a platform for bar code reading optimized for the checkout experience.

  • Hand Held Products 3800r Retail Linear Image Scanner
    Hand Held Products 3800r Retail Linear Image Scanner Hand Held Products exclusive imaging technology provides breakthrough performance in the new 3800r linear imager.
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