How the nation’s largest specialty bicycle retailer is unifying its sales channels through a systems and operations overhaul.
Innovative retailers are recalibrating in-store workforce management to meet growing omni-channel demand.
CEO says that they will integrate physical stores to overcome challenges of pure-play e-commerce.
How modern commerce platforms are bridging the digital/physical retail divide
Small to midsize retailers (SMRs) have an advantage — size — and agility and nimbleness to consistently meet consumer needs. Or do they? This report describes some of the common capabilities that retailers possess in order to create and capitalize on agility to outperform the competitive field. This year we ask several IDC Retail Insights experts what they recommend small to midsize retailers do in several key functional competency areas.
Lost productivity, inventory inaccuracy, and social irresponsibility are just a few of the sins associated with bad mobile device battery management.
In the information age, it’s easy to listen to your customers .... It’s equally easy for your competition to listen to what your customers are saying about you.
An on-demand packaging system helped the “world’s foremost outfitter” achieve 30+ percent productivity gains and significantly reduce packaging consumption.
How PetSmart improves the customer’s in-store experience by syncing traffic with labor scheduling.
Planet Retail details how mobile technologies enable meaningful customer experiences and how retailers must evolve to keep pace.
SMRs must tout that they are on par with Tier 1 retailers regarding cost and innovation so they can adapt as the customer evolves.
Retailers must put the shopping journey and its delivery via mobile at the forefront of customer-facing strategic initiatives.
Amazon continues to dominate e-commerce, and e-commerce continues to dominate change in the world of retail. In addition, within the last 4 to 6 months, there appears to be a tipping point representing e-commerce’s dramatic and everlasting impact on retail. Without a strong brand, e-commerce business, and strategy, many retailers, like Sports Chalet, are driven out of the market.
The last several years have ushered in a seismic, technology led transformation in retail industries. Retail leaders are using technology to reimagine the traditional concept of the storefront as just one aspect of the omni-channel customer experience. As retail and CPG IT needs have changed, so have supporting technologies led by mobility, cloud, analytics, and cybersecurity.
Digital signage coupled with other technologies creates better customer engagement through a more immersive shopping experience.
Augmented reality (AR) and virtual reality (VR) have been growing in popularity among consumers and are currently poised for explosive growth in the retail industry. By Shaun Kirby, Chief Technology Officer for Rapid Prototyping, Cisco
The hallmark of today’s retail reality, borne of and accelerated by technology-empowered consumers, is choice. It’s why deepening brand loyalty is the greatest imperative for retailers who are looking for every edge in creating relationships with customers that cement their products’ place in peoples’ lives.
Delivering exceptional customer care in a world where most consumers expect to be able to pick up where they left off when they contact customer service isn’t easy. Consumers want a seamless experience when they need support, and they are quick to both reward and punish retailers based on their performance.
Innovative Retail Technologies caught up with Dave Zamsky, Vice President, Marketing, UPS Capital to garner his insight on mitigating supply chain risk. Here’s what he had to share.
Cloud Growth Continues. 52% of merchants with more than 500 stores indicate more than 41% of their applications will be cloud-based within three years.
Consumer Expectations Are High for the 2016 Holiday Shopping Season.
However difficult it may be to attain, a great customer experience is only achieved through delivered excellence across all interactions throughout the customer’s chosen journey.
Today, SATO continues its tradition of designing and manufacturing high-quality industrial printers that deliver reliable performance with each print job.
Established in 1972, Honeywell Scanning and Mobility is a leading manufacturer of data collection and communication products designed specifically for mobile, on-site, and transaction processing applications.
Compliance Networks is a leading provider of solutions to the retail supply chain that enable enterprises to optimize flow within their supply chain and make informed decisions that ultimately increase shareholder value.
A wave of innovation in retail technology provides opportunities to enhance the way your customers engage while increasing employee productivity and strengthening PCI compliance. But how do you upgrade your stores without driving up costs? EarthLink Business® can help you get more from your IT and communications infrastructure with solutions tailored to store size, application needs and seasonal changes.
DigitalPersona offers retailers advanced identity solutions to defend against theft and fraud in your storefront and in the back office.
Global Technology Systems is the trusted expert in mobile power technology. GTS designs and manufactures high-performance batteries, chargers, and power management technologies for essential mobile devices. Millions of business professionals, public safety, government, and military worldwide rely on GTS to power mission critical communications and mobile computing applications. Founded in 2000, GTS is headquartered in Framingham, MA.
With the Fair Labor Standards Act (FLSA) December 1st deadline looming, most retail executives are keenly aware of and concerned about how the overtime regulations will affect their employees and their businesses. Come December 1, the new salary requirements will apply to the FLSA’s executive, administrative, and professional exemptions. Employees who do not meet the new salary requirements when the final regulations become effective will no longer qualify for one of these exemptions, which means they will have to be paid overtime compensation when they work more than 40 hours in a work week.
Gallup says last month’s consumer spending marked the highest on post-recession record. True, “post-recession” doesn’t give us much of a backlog from which to mark historical sales records. But, the $91 per day that Gallup says Americans spent in September 2016 is a gigantic leap from the paltry $59 average daily September spending we saw in 2010. Consider that in September 2008, when we were on the verge of financial meltdown but not yet in the felt throes of it, consumers spent $99 per day on average in September.
One of my favorite parts of my job is talking to forward-thinking retail executives about what they’re working on, the innovative projects they’re leading, and where retail goes from here. As such, I recently had the opportunity to catch up with Scott Emmons, Head of the Innovation Lab at Neiman Marcus about the future of retailing. Scott has his finger on the pulse of innovation in retail, and he offered thoughtful responses that you’ll surely find valuable.
On October 4th at 2 ET, I’ll be hosting a webinar featuring Terry McElroy, Director of Operations Planning & Communications at Hibbett Sports. Terry and I will discuss the cloud-based human capital management software implementation at Hibbett, but we’ll also be reviewing the results of a recent survey-based report on cloud adoption, WFM, and HCM that we produced in conjunction with Ceridian.
So many of our retailer subscribers are implementing new technologies and adopting progressive processes to help them make significant business gains. As such, Innovative Retail Technologies’ January/February 2017 issue will honor the most entrepreneurial and groundbreaking retailers in our inaugural Retailer Innovation Awards. We’ll do so by spotlighting the retailers who leverage innovative technologies to improve the customer experience and are turning today’s good ideas into tomorrow’s realities.
Innovative Retail Technologies (formerly Integrated Solutions For Retailers) is the premier source for innovative yet pragmatic technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.
Innovative Retail Technologies has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual research supplements feature content and opinions from our editorial staff and the retail analyst community.
Innovative Retail Technologies covers the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information on innovation that can improve their businesses and make them more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.
Knowing the customer means many things; for example, it means offering her the personalized, pleasant shopping experience that accommodates her shopping style, be it face-to-face, online, over the phone, or via mobile engagement. It means offering flexible fulfillment options. It also means knowing your target audience, the demographics of the specific segment of the population with shared characteristics that draw them to your brand.
New roles-based research on the state of retail security reveals deep disconnects among CEOs, CIOs, and directors of LP/AP.
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Staples , Inc. has announced that it will be expanding its brand into a range of solutions-oriented services and products via licensing agreements.
Innovative Retail Technologies’ most recent survey of retail execs finds a market ripe for the adoption of cloud-based workforce management applications, tepid confidence in workforce compliance, and increasing collaboration among HR, store ops, and associates.
Honeywell’s Dolphin® 6500 is a lightweight and versatile mobile computer that provides advanced data collection and real-time wireless communication for in-premise applications in retail, grocery and light-industrial supply chain environments. Multiple keypad options—the 28-key numeric and the 52-key alphanumeric—allow the deliver to be tailored to meet application requirements, as well as user preference.
Maximize productivity for 24/7 mission critical applications. SATO's flagship print engines are used by the world's best print and apply systems.
One complete system covering POS, ecommerce, CRM and marketing, inventory and order management, business intelligence and financials.
A direct thermal printer that simultaneously prints on both sides of a label; the printer has 2 thermal print heads. The thermal label media is coated on both sides using thermal technology.
Compliance Networks offers a free opportunity assessment as a pre-sale discovery event with a two-fold objective. The opportunity assessment clarifies the client organization's objectives and quantifies the potential economic impact of a vendor compliance optimization process on the retail organization.