Inside Gordman’s HCM Revolution
Inside Gordman’s HCM Revolution

At Gordmans, managing the transition from spreadsheet scheduling to SaaS-based WFM was less about systems than it was about collaboration and processes.

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THE CURRENT ISSUE

  • Order Management: The Backbone Of Omni-Channel
    Order Management: The Backbone Of Omni-Channel

    We’re moving rapidly toward an all-out revolution at the POS. A throw-the-baby-out-with-the-bathwater, wholesale rip-and-replace of the transaction systems we’ve known since the advents of POS, ERP (enterprise resource planning), and e-commerce.

  • The 2016 CIO: Sharp Curves Ahead
    The 2016 CIO: Sharp Curves Ahead

    Between EMV, data security, and omni-channel integration, retail CIOs will see no reprieve from disruption in 2016.

  • Email’s Vital Role In Reducing Shopping Cart Abandonment
    Email’s Vital Role In Reducing Shopping Cart Abandonment

    Here’s how a specialty retailer relies on an email marketing platform to convert abandoned carts into completed purchases.

  • Inside Gordman’s HCM Revolution
    Inside Gordman’s HCM Revolution

    At Gordmans, managing the transition from spreadsheet scheduling to SaaS-based WFM was less about systems than it was about collaboration and processes.

  • Innovation In 2016: Driving The Customer Experience
    Innovation In 2016: Driving The Customer Experience

    As 2016 gets underway, retailers must be well past the point of retail-as-usual. We’re in an industry in transition, and, as such, I’d like to share some transformative trends that innovators will leverage to shape customer engagement in 2016.

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RETAIL INDUSTRY RESEARCH

Winning The Battle For The Omni-Channel Share Of Wallet: How Are Small To Midsize Retailers Doing? Mobile Is An Innovation Imperative - The Digitization Of The Shopper's Journey Omni-Channel: Shoppers' Expectations, Retailers' Responsibilities
SMR Supplement Retail Mobility Omni-Channel Retail Supplement
SMRs must tout that they are on par with Tier 1 retailers regarding cost and innovation so they can adapt as the customer evolves. Retailers must put the shopping journey and its delivery via mobile at the forefront of customer-facing strategic initiatives. Consumers’ growing acceptance of mobile commerce and high expectations for seamless shopping and fulfillment experiences are putting unprecedented pressure on retailers to perform.

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RETAIL GUEST EXPERT SERIES

  • Breaking Down The Methodology Behind Price Optimization And Becoming A Price Expert
    Breaking Down The Methodology Behind Price Optimization And Becoming A Price Expert

    According to a 2015 study from RSR Research, 60% of retailers consider price optimization “very valuable” but only 34% of retailers have deployed a solution and are satisfied with the results. It’s taken more than 15 years for the industry to come around to this thinking, and as more retailers choose to deploy a pricing solution, they must keep in mind that pricing is a process and one that can be critical to organization’s success or failure.

  • Predictive Analytics Brings Retailers Closer To Omni-Channel Customers
    Predictive Analytics Brings Retailers Closer To Omni-Channel Customers

    If you’re a retailer reading this in 2016, you need to pad yourself on the back! Based on the amount of retailers that have been forced to shut their doors in 2015 alone, there is a major shift that is moving through the retail industry at full force.

  • The Profitability Of Proactivity In LP
    The Profitability Of Proactivity In LP

    Anyone who has worked with me in my organizations know that I am all about developing a proactive loss prevention/asset protection program and effectively deploying it for successful shrink reduction. 

  • Analytics, Mobile Payments, EMV To Dominate NRF 2016
    Analytics, Mobile Payments, EMV To Dominate NRF 2016

    Tens of thousands of retailers from all over the globe are making their final plans for the annual pilgrimage to the NRF BIG Show this January 17-20 in New York. As we finalize our own plans to host as many of them as possible in booth 3530, we’ve been thinking about what’s most important for merchants of all shapes and sizes.

  • Why Do Retailers Struggle To Optimize Business Intelligence Returns?
    Why Do Retailers Struggle To Optimize Business Intelligence Returns?

    Due to the rapid emergence of technology, touchpoints along the customer journey have spread far beyond the physical store. Now, retailers are tasked with aligning their operations in order to create an enhanced experience. Such an evolution has placed a strain on each of the functions within a retail operation — including marketing, operations, finance, business development, merchandising, etc.

More From The Expert Series

FEATURED CONTENT

  • Flexible, Mobile Ready Solutions For The Luxury Watch Marketplace

    Selling luxury watches online requires a sophisticated design that supports branding strategy and brand commitment in the best way possible. Customers buying watches in the luxury price segment also have high expectations regarding the seller’s expertise and service delivery. Offering a unique and secure shopping experience in combination with a personal, extensive service portfolio was therefore crucial when relaunching the CHRONEXT marketplace.

  • The Fusion Of Content And Commerce: Providing Shopping Experiences For Tomorrow’s Customers

    Customers are demanding, well connected and informed. Thus, brands and merchants must increasingly focus on providing their customers and prospects an entertaining, inspiring and efficient shopping experience or risk losing business. In a world where retail giant Amazon is eating up more and more market share and even popular brands are becoming commoditized in the process, experience-led commerce is one of the most promising strategies to achieve differentiation, recognition and drive new customer sales.

  • Justin’s Field Activation Team Spreads Brand Awareness

    Justin’s®, a nut butter and peanut butter cup manufacturer, uses GoSpotCheck to run its field activation team, collect data points surrounding demos and evaluate product launches.

  • Mobile Access To Retail Video Is Finally Practical

    Over the past several years, mobile clients such as smartphone and tablet apps have become a common method to access video on DVRs and video cameras. Most video recorders or video recording software is accompanied by an app which, along with some configuration on site, can be used to access live or recorded video.

  • Share Video Quickly And Easily

    We heard a great story from one of our customers this week.  To identify a shoplifter, the store posted to their Facebook page a short video of the suspect.  Within 14 hours, the suspect was in custody.

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FEATURED RETAIL SOLUTIONS PROVIDERS

  • March Networks
    March Networks

    At March Networks, we believe in simple, easy-to-use video surveillance systems that help retailers decrease losses and increase profits.

  • Honeywell
    Honeywell

    Established in 1972, Honeywell Scanning and Mobility is a leading manufacturer of data collection and communication products designed specifically for mobile, on-site, and transaction processing applications.

  • EarthLink
    EarthLink

    A wave of innovation in retail technology provides opportunities to enhance the way your customers engage while increasing employee productivity and strengthening PCI compliance. But how do you upgrade your stores without driving up costs? EarthLink Business® can help you get more from your IT and communications infrastructure with solutions tailored to store size, application needs and seasonal changes.

  • GoECart
    GoECart

    GoECart provides a complete software suite that enables SMB merchants to manage all aspects of omni-channel commerce—from an award-winning ecommerce platform, enterprise-class order management, inventory management, and in-store POS to marketing, merchandising, online marketplaces, fulfillment and customer service. GoECart eliminates technology and integration hassles, allowing businesses to run better and grow faster. Appropriately named “GoECart 360,” the suite helps retailers sell more efficiently across ALL major customer touch points.

  • Retalon
    Retalon

    Retalon is a leading provider of Retail Predictive Analytics solutions for Retailers. Retalon is a transformational approach to the retail industry. From inception, our solutions were built on an integrated analytic platform that takes into account the entire retail business process which produces the highest accuracy possible. Our predictive analytics technology empowered retail businesses with advanced analytics that uncover hidden opportunities, and significantly increase bottom and top lines.

  • Ceridian
    Ceridian

    Dayforce makes live, interactive Key Performance Indicators (KPIs) an integral part of the workforce management process. For your managers, this means the confidence of having the right information in the right context. For your company, it means less paid manager time on workforce processes and better, more consistent decision-making aligned with corporate priorities.

View All Our Featured Suppliers

FROM THE EDITOR'S DESK

  • What Surprised Me At NRF?
    What Surprised Me At NRF? What’s jumping out at you on the show floor? Has anything surprised you? What’s the coolest thing you’ve seen? It’s a question I’m invariably asked in one form or another a few dozen times at the NRF BIG Show and at least 100 times in the weeks following. When I answer honestly, I simply reply that if anything surprises me at NRF, I haven’t been doing my job for the other 362 days of the year.
It’s Time To RISE: A Recap Of One Of Retail’s Newest And Best Events

The 2016 NRF BIG Show may be in the rear-view mirror, but the countless data attendees gathered before, during, and after the show will help retailers improve their businesses in 2016 and beyond. I had the pleasure of attending a few pre-NRF events, including RISE (Retailer Innovation & Shopper Expertise Symposium) held The Gansevoort Park Avenue. RISE’s tagline, “to unite the most experienced, accomplished, and respected leaders in the industry … and to celebrate the future of retail, diversity, and innovation,” exceeded expectations.

Why Omni-Channel Isn’t Ready For Retirement

Retail Systems Research (RSR) analyst Nikki Baird wrote a great column for last week’s issue of RSR’s Retail Paradox Weekly. In her post, she predicts 2016 will be a breakout year for consumer-held mobile retail apps, that the term omni-channel will continue to fall out of favor, and that the IoT will prove a disruptive force on retail this year.

What To Expect At The 2016 NRF BIG Show

The 2016 NRF BIG Show is within reach, and you’re probably just as excited as we are to see what the event has in store.

Making Lemonade With EMV

I was quite surprised to find an EMV terminal at Brian’s Country Market a few weeks back. Sure, the store missed the October 1 deadline by a few months, but its adoption of such a disruptive technology happened at warp speed by Crawford County, PA standards. For context, Brian’s is a wooden-floored, independently-owned general store in a “town” down the road from me called Little Cooley. You can go into Brian’s and walk out with fishing lures, a dozen Amish-raised eggs, a bottle of milk, and a handful of electric fence insulators to keep the cows in the pasture. The tiny United Methodist Church notwithstanding, Brian’s is the only cause to stop in Little Cooley on any day but Sunday. There’s not even a stop sign on the main drag.

More From The Editor

ABOUT INNOVATIVE RETAIL TECHNOLOGIES

Innovative Retail Technologies (formerly Integrated Solutions For Retailers) is the premier source for innovative yet pragmatic technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Innovative Retail Technologies has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual research supplements feature content and opinions from our editorial staff and the retail analyst community.

Innovative Retail Technologies covers the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information on innovation that can improve their businesses and make them more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

WHY WE DO WHAT WE DO

To us, “innovation” isn’t
just another business term...

Innovative Retail Technologies

Click Here to see why we do what we do
at Innovative Retail Technologies.

CURRENT RETAIL HEADLINES

  • JDA Unlocks Powerful Capabilities For The Mobile Worker

    JDA Software Group, Inc. recently announced expansion of its mobility strategy with a new JDA Certified Mobile Alliance Program, enabling alliances to certify mobile applications based on JDA’s industry-leading omni-channel retail and supply chain solutions.

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MULTIMEDIA

  • RSR’s NRF Post-Show Debrief

    During RSR’s 4th Annual Post-NRF BIG Show Debrief webinar, Managing Partners Brian Kilcourse, Nikki Baird, Steve Rowen, and Paula Rosenblum present what they uncovered at the 2016 NRF BIG Show.

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RETAIL EVENTS

eTail West February 22 - 25, 2016
Palm Springs, CA
Retail Supply Chain Conference 2016 February 28, 2016 - March 2, 2016
Dallas, TX
Last Mile Fulfilment March 3 - 4, 2016
Singapore
Bronto Summit March 14 - 17, 2016
Miami, FL
Next Generation Customer Experience March 21 - 23, 2016
Carlsbad, CA
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FEATURED PRODUCTS

  • Flexible Vendor Scorecards for Performance Improvement
    Flexible Vendor Scorecards for Performance Improvement Communicate vendor performance, expectations, and details in an accurate, complete, and timely manner. Most retail organizations have siloed data across the enterprise. If aggregated, this data allows for better decision making and provides objective information to collaborate with vendors. Compliance Networks can work with you to turn disparate data into actionable information.
  • Dayforce Employee Assistance & Wellness Programs
    Dayforce Employee Assistance & Wellness Programs

    The Ceridian LifeWorks family of employee assistance and wellness solutions is designed to help empower your employees to become healthier and more productive. By adding LifeWorks resources to your benefit offerings, you can show your dedication to your employees’ wellbeing and work-life balance, while improving their productivity and retention.

  • Compliance Networks Reflection - Transportation Performance Audit
    Compliance Networks Reflection - Transportation Performance Audit

    New, entry-level audit service enables retailers to recover lost profits, gain actionable business intelligence, and experience best-in-class vendor compliance with a very low implementation cost.

  • Dayforce Human Resources
    Dayforce Human Resources

    Whether your biggest HR challenges are managing employee information or staying compliant with ever-changing employment law, you can rely on your partnership with Ceridian for human resources services, and software that will help you streamline HR processes and understand HR compliance. Provide your employees with secure access to personal HR information. Capture detailed real-time HR analytics where you need it most.

  • Dayforce HCM
    Dayforce HCM

    Dayforce HCM is a cloud-based application for Payroll & Tax, Benefits, Workforce Management, Human Resources, Talent Management, Document Management, and Analytics.

  • commercetools Platform
    commercetools Platform

    Cloud-based eCommerce platform with a single API enabling true omnichannel experience.

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