Retail Tech Spending 2017: A Quest For The Complete Customer Experience
Retail Tech Spending 2017: A Quest For The Complete Customer Experience

Our annual, wide-ranging subscriber survey reveals the technologies that will drive retail in 2017, and customer experience is king.

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  • Amazon Isn’t Destroying Your Brand’s Value. You Are.
    Amazon Isn’t Destroying Your Brand’s Value. You Are.

    Amazon continues to dominate e-commerce, and e-commerce continues to dominate change in the world of retail.  In addition, within the last 4 to 6 months, there appears to be a tipping point representing e-commerce’s dramatic and everlasting impact on retail. Without a strong brand, e-commerce business, and strategy, many retailers, like Sports Chalet, are driven out of the market.

  • 6 Drivers In Restructuring Retail ITO Relationships
    6 Drivers In Restructuring Retail ITO Relationships

    The last several years have ushered in a seismic, technology led transformation in retail industries.  Retail leaders are using technology to reimagine the traditional concept of the storefront as just one aspect of the omni-channel customer experience.  As retail and CPG IT needs have changed, so have supporting technologies led by mobility, cloud, analytics, and cybersecurity.

  • Using Digital Signage To Improve The Customer Experience
    Using Digital Signage To Improve The Customer Experience

    Digital signage coupled with other technologies creates better customer engagement through a more immersive shopping experience.

  • How To Create Augmented And Virtual Reality Implementations For Retail
    How To Create Augmented And Virtual Reality Implementations For Retail

    Augmented reality (AR) and virtual reality (VR) have been growing in popularity among consumers and are currently poised for explosive growth in the retail industry. By Shaun Kirby, Chief Technology Officer for Rapid Prototyping, Cisco

  • The Sales Associate: The Modern Retailer’s Secret Weapon
    The Sales Associate: The Modern Retailer’s Secret Weapon

    The hallmark of today’s retail reality, borne of and accelerated by technology-empowered consumers, is choice. It’s why deepening brand loyalty is the greatest imperative for retailers who are looking for every edge in creating relationships with customers that cement their products’ place in peoples’ lives. 

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  • SATO America
    SATO America

    Today, SATO continues its tradition of designing and manufacturing high-quality industrial printers that deliver reliable performance with each print job.

  • Honeywell

    Established in 1972, Honeywell Scanning and Mobility is a leading manufacturer of data collection and communication products designed specifically for mobile, on-site, and transaction processing applications.

  • Compliance Networks
    Compliance Networks

    Compliance Networks is a leading provider of solutions to the retail supply chain that enable enterprises to optimize flow within their supply chain and make informed decisions that ultimately increase shareholder value.

  • EarthLink

    A wave of innovation in retail technology provides opportunities to enhance the way your customers engage while increasing employee productivity and strengthening PCI compliance. But how do you upgrade your stores without driving up costs? EarthLink Business® can help you get more from your IT and communications infrastructure with solutions tailored to store size, application needs and seasonal changes.

  • DigitalPersona / Crossmatch
    DigitalPersona / Crossmatch

    DigitalPersona offers retailers advanced identity solutions to defend against theft and fraud in your storefront and in the back office.

  • Global Technology Systems, Inc.
    Global Technology Systems, Inc.

    Global Technology Systems is the trusted expert in mobile power technology. GTS designs and manufactures high-performance batteries, chargers, and power management technologies for essential mobile devices. Millions of business professionals, public safety, government, and military worldwide rely on GTS to power mission critical communications and mobile computing applications. Founded in 2000, GTS is headquartered in Framingham, MA.

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  • A CFO’s Take On FLSA Changes
    A CFO’s Take On FLSA Changes

    With the Fair Labor Standards Act (FLSA) December 1st deadline looming, most retail executives are keenly aware of and concerned about how the overtime regulations will affect their employees and their businesses.  Come December 1, the new salary requirements will apply to the FLSA’s executive, administrative, and professional exemptions. Employees who do not meet the new salary requirements when the final regulations become effective will no longer qualify for one of these exemptions, which means they will have to be paid overtime compensation when they work more than 40 hours in a work week.

Drive Your Own Holiday Sales Gains

Gallup says last month’s consumer spending marked the highest on post-recession record. True, “post-recession” doesn’t give us much of a backlog from which to mark historical sales records. But, the $91 per day that Gallup says Americans spent in September 2016 is a gigantic leap from the paltry $59 average daily September spending we saw in 2010. Consider that in September 2008, when we were on the verge of financial meltdown but not yet in the felt throes of it, consumers spent $99 per day on average in September.

A Q&A With Neiman Marcus’ Scott Emmons

One of my favorite parts of my job is talking to forward-thinking retail executives about what they’re working on, the innovative projects they’re leading, and where retail goes from here. As such, I recently had the opportunity to catch up with Scott Emmons, Head of the Innovation Lab at Neiman Marcus about the future of retailing. Scott has his finger on the pulse of innovation in retail, and he offered thoughtful responses that you’ll surely find valuable.

Retail: A Ripe Market For Workforce Management Software

On October 4th at 2 ET, I’ll be hosting a webinar featuring Terry McElroy, Director of Operations Planning & Communications at Hibbett Sports. Terry and I will discuss the cloud-based human capital management software implementation at Hibbett, but we’ll also be reviewing the results of a recent survey-based report on cloud adoption, WFM, and HCM that we produced in conjunction with Ceridian.

IRT’s Retailer Innovation Awards

So many of our retailer subscribers are implementing new technologies and adopting progressive processes to help them make significant business gains. As such, Innovative Retail Technologies’ January/February 2017 issue will honor the most entrepreneurial and groundbreaking retailers in our inaugural Retailer Innovation Awards. We’ll do so by spotlighting the retailers who leverage innovative technologies to improve the customer experience and are turning today’s good ideas into tomorrow’s realities.

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Innovative Retail Technologies (formerly Integrated Solutions For Retailers) is the premier source for innovative yet pragmatic technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Innovative Retail Technologies has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual research supplements feature content and opinions from our editorial staff and the retail analyst community.

Innovative Retail Technologies covers the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information on innovation that can improve their businesses and make them more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

  • It’s Time To Get Serious About AI
    It’s Time To Get Serious About AI

    Used effectively, AI can shape all aspects of the retail organization from supply chain to e-commerce to marketing.

  • E-Commerce In 2017: The Maturation Of Omni-Channel
    E-Commerce In 2017: The Maturation Of Omni-Channel

    Despite inventory visibility and customer experience management falling into place, merchants face legacy challenges to true omni-channel.

  • SMR Strategies For Digital Transformation
    SMR Strategies For Digital Transformation

    Small to midsize retailers (SMRs) have an advantage — size — and agility and nimbleness to consistently meet consumer needs. Or do they? This report describes some of the common capabilities that retailers possess in order to create and capitalize on agility to outperform the competitive field. This year we ask several IDC Retail Insights experts what they recommend small to midsize retailers do in several key functional competency areas.


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Innovative Retail Technologies

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  • WFM In 2016: Cloud, Compliance, And Collaboration

    Innovative Retail Technologies’ most recent survey of retail execs finds a market ripe for the adoption of cloud-based workforce management applications, tepid confidence in workforce compliance, and increasing collaboration among HR, store ops, and associates.

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The Impact Of “Brexit” On Clinical Research – An Operational Readiness Primer November 3, 2016
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  • Granit 1910i Industrial-Grade Area-Imaging Scanner
    Granit 1910i Industrial-Grade Area-Imaging Scanner

    The Granit™ 1910i industrial-grade area-imaging scanner is designed to withstand the varied demands that exist in harsh working environments. Featuring a custom built housing that is redefining the standard for scanner reliability, the IP65 rated 1910i is built to survive 5,000 3.3´(1 m) tumbles and 50 drops to concrete from 6.5´ (2 m) even at -22°F (-30°C).

  • Honeywell Data Collection Retailing Solutions
    Honeywell Data Collection Retailing Solutions

    Honeywell understands your retailing needs. By combining advanced imaging technology, like Adaptus 5.5, with powerful wireless communications and support services, our mobile computers; hand-held; hands-free; and bioptic scanners deliver everything you could ask for in a technology investment. These solutions can help you find new ways to increase your productivity, sales, and earnings.

  • Fulfillment & Freight
    Fulfillment & Freight

    Radial provides clients with proprietary Fulfillment and Freight Solutions that ensure faster delivery to consumers, extends order cut-offs during holidays, and improves efficiency and cost savings.

  • Honeywell ScanPal®2
    Honeywell ScanPal®2 Metrologic’s compact ScanPal®2 mobile handheld computer is designed for a multitude of scanning applications including inventory/stock control, shipping and receiving, document monitoring, factory floor data collection, shelf price audits, price checking, asset tracking, warehousing and distribution with ergonomic, single handed operations.
  • Financials

    NetSuite financials software accelerates your financial close, provides strong expense management, offers streamlined and auditable revenue management and ensures complete real-time visibility into the financial performance of the entire business.

  • Dolphin 6000 Scanphone
    Dolphin 6000 Scanphone

    Today’s mobile workers require real-time communications and access to critical business data to make informed decisions at the point of customer service. Many of these information workers utilize multiple devices—such as smartphones, VoIP phones, two-way radios, laptop or tablet computers, GPS navigation systems, and bar code scanners—throughout the course of a normal business day.

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