From Multi-Channel To Any Channel
From Multi-Channel To Any Channel

How the nation’s largest specialty bicycle retailer is unifying its sales channels through a systems and operations overhaul.

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THE CURRENT ISSUE

  • The Business Case For Better Batteries
    The Business Case For Better Batteries

    Lost productivity, inventory inaccuracy, and social irresponsibility are just a few of the sins associated with bad mobile device battery management.

  • Know Thy Demographic
    Know Thy Demographic

    Knowing the customer means many things; for example, it means offering her the personalized, pleasant shopping experience that accommodates her shopping style, be it face-to-face, online, over the phone, or via mobile engagement. It means offering flexible fulfillment options. It also means knowing your target audience, the demographics of the specific segment of the population with shared characteristics that draw them to your brand.

  • Smarter Pricing, Bigger Profit
    Smarter Pricing, Bigger Profit

    Price transparency is putting pressure on merchants to get strategic and granular about how they manage prices and drive profits.

  • Traffic Counts At PetSmart
    Traffic Counts At PetSmart

    How PetSmart improves the customer’s in-store experience by syncing traffic with labor scheduling.

  • The New Conversation In Retail Commerce
    The New Conversation In Retail Commerce

    Conversational commerce is coming of age, and it’s being powered by a simple, inexpensive chatbot that virtually anyone can use.

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RETAIL INDUSTRY RESEARCH

RETAIL GUEST EXPERT SERIES

More From The Expert Series

FEATURED CONTENT

  • Study Reveals Consumers’ 2016 Holiday Shopping Expectations

    Consumer Expectations Are High for the 2016 Holiday Shopping Season.

  • 2016 Customer Experience/Unified Commerce Benchmark Survey

    However difficult it may be to attain, a great customer experience is only achieved through delivered excellence across all interactions throughout the customer’s chosen journey.

  • Staying Relevant In A Fast-Paced Industry: A Fashion Retailer's Guide For Solving Real-World Omnichannel Challenges

    In trying to keep up with the modern consumer, many fashion retailers have implemented multiple departmental solutions piecemeal, without fully considering the consequences of how these disparate systems will interact with each other. The result is a hodgepodge of processes, which require significant resources to maintain. The inefficiencies and the demands they place on the organization leave retailers stuck in the past, inhibiting growth and innovation.

  • Retailer New Look Enhances Loss Prevention And Improves Customer Service With Fingerprint Technology

    New Look is a leading global fashion retailer with six new stores in China and plans to expand to 100 stores by 2017. Headquartered in the U.K., this international brand has 1,150 locations across mainland Europe, the Middle East, Asia and the U.K. As part of its foray into China, New Look wanted an alternative to password-based identification to improve time and attendance tracking and eliminate the potential for payroll fraud.

  • Pharmacy Reduces Fraud At The POS With Fingerprint Readers

    A leading drug store chain with over 4,500 stores in the United States is using biometrics within their pharmacies, as well as at their point-of-sale (POS) terminals. By adding biometric support to their pharmacy dispensing system, pharmacists and pharmacy technicians use Crossmatch™ U.are.U ® Fingerprint Readers to sign on to the system and throughout the workflow process when filling prescriptions. This ensures the highest degree of accountability and accuracy for its customers.

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FEATURED RETAIL SOLUTIONS PROVIDERS

  • OPEX Corporation
    OPEX Corporation

    OPEX is dedicated to providing the highest quality products and service throughout the product life-cycle. We control all aspects of production. Every product is designed, engineered, manufactured, and tested in our U.S. facilities by our own dedicated employees.

  • Global Technology Systems, Inc.
    Global Technology Systems, Inc.

    Global Technology Systems is the trusted expert in mobile power technology. GTS designs and manufactures high-performance batteries, chargers, and power management technologies for essential mobile devices. Millions of business professionals, public safety, government, and military worldwide rely on GTS to power mission critical communications and mobile computing applications. Founded in 2000, GTS is headquartered in Framingham, MA.

  • Kronos Incorporated
    Kronos Incorporated

    Kronos® for Retail is the most widely adopted and deployed workforce management solution available. And with over 50 years of combined retail-specific experience, we’ve designed our solutions to meet the unique needs and challenges of retail organizations.

  • Honeywell
    Honeywell

    Established in 1972, Honeywell Scanning and Mobility is a leading manufacturer of data collection and communication products designed specifically for mobile, on-site, and transaction processing applications.

  • ShopperTrak
    ShopperTrak

    Since 1993, ShopperTrak has been helping retailers, malls and entertainment venues around the globe learn who is coming in their doors, where they’re going, and how to make the most of that information.

  • Celerant Technology Corporation
    Celerant Technology Corporation

    Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, which is developed in-house with a team of software specialists, integrates all channels of a retail enterprise.

View All Our Featured Suppliers

FROM THE EDITOR'S DESK

  • Retail: A Ripe Market For Workforce Management Software
    Retail: A Ripe Market For Workforce Management Software

    On October 4th at 2 ET, I’ll be hosting a webinar featuring Terry McElroy, Director of Operations Planning & Communications at Hibbett Sports. Terry and I will discuss the cloud-based human capital management software implementation at Hibbett, but we’ll also be reviewing the results of a recent survey-based report on cloud adoption, WFM, and HCM that we produced in conjunction with Ceridian.

IRT’s Retailer Innovation Awards

So many of our retailer subscribers are implementing new technologies and adopting progressive processes to help them make significant business gains. As such, Innovative Retail Technologies’ January/February 2017 issue will honor the most entrepreneurial and groundbreaking retailers in our inaugural Retailer Innovation Awards. We’ll do so by spotlighting the retailers who leverage innovative technologies to improve the customer experience and are turning today’s good ideas into tomorrow’s realities.

Sneak Peek At 2017 Retail Tech Spending Plans

We just wrapped our annual retail tech spending survey, the results of which will be reported in detail in the November issue of Innovative Retail Technologies. As we crunch the numbers in preparation of the report, we’re seeing both the continuation of some of the trends we’ve been charting for the past few years.

Why The Starbucks For Outlook Add-In Nails The Customer Experience

If you’re a Starbucks fan, you may have heard about and perhaps may have already installed the Starbucks for Outlook Add-In. Yet, you don’t need to be a Starbucks loyalist to see that the company has taken brand awareness and customer engagement to the next level by meeting professionals where they already are — their email. Here’s how they’ve done it.

Changing Customer Demographics: Ignorance Equals Obsolescence

One of the most important keynote presentations I’ve heard in years was given a few weeks ago at the NCR Synergy conference in Dallas by Dr. James H. Johnson Jr. Dr. Johnson is the William R. Kenan Jr. distinguished professor of strategy and entrepreneurship and director of the Urban Investment Strategies Center at UNC’s Kenan-Flagler Business School. He delivered a fast-paced, engaging, and at times, alarming romp through changing U.S. consumer demographics.

More From The Editor

ABOUT INNOVATIVE RETAIL TECHNOLOGIES

Innovative Retail Technologies (formerly Integrated Solutions For Retailers) is the premier source for innovative yet pragmatic technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Innovative Retail Technologies has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual research supplements feature content and opinions from our editorial staff and the retail analyst community.

Innovative Retail Technologies covers the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information on innovation that can improve their businesses and make them more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

  • Know Thy Demographic
    Know Thy Demographic

    Knowing the customer means many things; for example, it means offering her the personalized, pleasant shopping experience that accommodates her shopping style, be it face-to-face, online, over the phone, or via mobile engagement. It means offering flexible fulfillment options. It also means knowing your target audience, the demographics of the specific segment of the population with shared characteristics that draw them to your brand.

  • The 2016 Security Special Report: Disturbing Discrepancies In Retail Security
    The 2016 Security Special Report: Disturbing Discrepancies In Retail Security

    New roles-based research on the state of retail security reveals deep disconnects among CEOs, CIOs, and directors of LP/AP.

  • Watch, Click, Buy: Video Commerce Will Change Retail Forever
    Watch, Click, Buy: Video Commerce Will Change Retail Forever

    Move over, product placement. Soon, retailers won’t just be promoting products on TV shows; they’ll be selling them there.

WHY WE DO WHAT WE DO

To us, “innovation” isn’t
just another business term...

Innovative Retail Technologies

Click Here to see why we do what we do
at Innovative Retail Technologies.

MULTIMEDIA

  • Retail Executives Tell All: Their Top Priorities For Keeping Stores Relevant

    A recent study commissioned by Aptos and conducted by GatePoint Research explored retail executives’ top priorities for technology investments that will help keep their stores relevant in the digital era. The research revealed that retailers perceive they are facing a multitude of pressing challenges, and consequently they have identified different priorities that will clearly compete for attention, resources and budget.

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RETAIL EVENTS

MRC Atlanta 2016 October 10 - 12, 2016
Atlanta, GA
Mobile Shopping Summit 2016 October 17 - 19, 2016
Indian Wells, CA
Luxury Interactive October 17 - 19, 2016
New York, NY
Money20/20 October 23 - 26, 2016
Las Vegas
The Impact Of “Brexit” On Clinical Research – An Operational Readiness Primer November 3, 2016
1pm-2:30pm EDT, Online Training
Price:  $299 – Includes Bonus hanouts
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FEATURED PRODUCTS

  • Dropship Manager
    Dropship Manager

    Radial Dropship Manager is a cloud-based supply chain collaboration solution that automates order processing, exception handling, shipping, invoicing, and inventory between you and your dropship suppliers.

  • Hyperion 1300g Linear-Imaging Scanner
    Hyperion 1300g Linear-Imaging Scanner

    Featuring an ideal balance of performance, durability and ergonomics, the Hyperion 1300g provides years of hassle-free scanning, especially in scan-intensive or light industrial applications.

  • Honeywell MS7600 Series Horizon®
    Honeywell MS7600 Series Horizon® MS7620 is a compact in-counter hands free laser bar code scanner with a dense 20-line scan pattern that provides fast, efficient throughput. The use of IR laser activation further enhances operator efficiency and productivity, by allowing the user to instantaneously “wake” the unit from sleep mode and read a bar code. Each MS7620 is equipped with an integrated EAS deactivation antenna that provides simultaneous scanning and deactivation of security tags. An RS232 auxiliary port allows for connection of a hand held bar code scanner for bulky, oversized objects.
  • SecurColor™ On-Demand Color Printer
    SecurColor™ On-Demand Color Printer Epson's innovative color-on-demand SecurColor inkjet printer offers fast, reliable printing for custom color-enhanced labels, wristbands, meal tickets and more on paper rolls up to 4.4 inches for healthcare and inventory management. It features Epson MicroPiezo® inkjet technology and prints at high speeds up to 3.7"/sec.
  • Xenon 1900 Area-Imaging Scanner
    Xenon 1900 Area-Imaging Scanner

    Xenon™ 1900, Honeywell’s sixth-generation of area-imaging technology, is redefining the standard for hand-held scanners. Featuring a custom sensor that is optimized for bar code scanning, Xenon 1900 offers industry-leading performance and reliability for a wide variety of applications that require the versatility of area-imaging technology.

  • SuiteCommerce
    SuiteCommerce

    NetSuite’s SuiteCommerce platform was built with the idea that your commerce systems are no longer standalone channels. SuiteCommerce unifies POS and ecommerce with your core operational business systems—inventory and order management, CRM, merchandising, marketing and financials.

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