Retail Tech Spending 2017: A Quest For The Complete Customer Experience
Retail Tech Spending 2017: A Quest For The Complete Customer Experience

Our annual, wide-ranging subscriber survey reveals the technologies that will drive retail in 2017, and customer experience is king.

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  • How 2017 Will Challenge And Reward Retailers
    How 2017 Will Challenge And Reward Retailers

    Cooler temperatures, seasonal hiring, and final preparations for the holiday shopping season are upon us. Before we know it, the headlines and water cooler conversations will evolve from this year’s holiday sales to what the New Year will bring.

  • Amazon Isn’t Destroying Your Brand’s Value. You Are.
    Amazon Isn’t Destroying Your Brand’s Value. You Are.

    Amazon continues to dominate e-commerce, and e-commerce continues to dominate change in the world of retail.  In addition, within the last 4 to 6 months, there appears to be a tipping point representing e-commerce’s dramatic and everlasting impact on retail. Without a strong brand, e-commerce business, and strategy, many retailers, like Sports Chalet, are driven out of the market.

  • 6 Drivers In Restructuring Retail ITO Relationships
    6 Drivers In Restructuring Retail ITO Relationships

    The last several years have ushered in a seismic, technology led transformation in retail industries.  Retail leaders are using technology to reimagine the traditional concept of the storefront as just one aspect of the omni-channel customer experience.  As retail and CPG IT needs have changed, so have supporting technologies led by mobility, cloud, analytics, and cybersecurity.

  • Using Digital Signage To Improve The Customer Experience
    Using Digital Signage To Improve The Customer Experience

    Digital signage coupled with other technologies creates better customer engagement through a more immersive shopping experience.

  • How To Create Augmented And Virtual Reality Implementations For Retail
    How To Create Augmented And Virtual Reality Implementations For Retail

    Augmented reality (AR) and virtual reality (VR) have been growing in popularity among consumers and are currently poised for explosive growth in the retail industry. By Shaun Kirby, Chief Technology Officer for Rapid Prototyping, Cisco

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  • Fast Food Chain Increases Sales and Customer Satisfaction

    Muscle Maker Grill, the rapidly growing fast-casual restaurant brand, introduced a mobile app solution to enable payment convenience and drive greater customer loyalty.

  • 2016 Annual Digital Commerce Survey

    The information that digital commerce offers today’s shopper, combined with ubiquitous, easy-to-use technology, has put the power squarely in the customer’s hands. Today’s customer is always connected and always on. Digital and mobile commerce has elevated consumer’s expectations of the shopping experience. She expects service anytime, anywhere and any way she wants it. Retailers realize they need a different approach to enable a unified experience, one that supports today’s convergence of the digital and physical worlds. The answer is unified commerce.

  • A Retailer’s Guide To Omnichannel Customer Care

    Delivering exceptional customer care in a world where most consumers expect to be able to pick up where they left off when they contact customer service isn’t easy. Consumers want a seamless experience when they need support, and they are quick to both reward and punish retailers based on their performance.

  • 3 Steps To Mitigating Supply Chain Risk

    Innovative Retail Technologies caught up with Dave Zamsky, Vice President, Marketing, UPS Capital to garner his insight on mitigating supply chain risk. Here’s what he had to share. 

  • WFM IN 2016: Cloud, Compliance, Collaboration, Communication

    Cloud Growth Continues. 52% of merchants with more than 500 stores indicate more than 41% of their applications will be cloud-based within three years.

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  • EarthLink

    A wave of innovation in retail technology provides opportunities to enhance the way your customers engage while increasing employee productivity and strengthening PCI compliance. But how do you upgrade your stores without driving up costs? EarthLink Business® can help you get more from your IT and communications infrastructure with solutions tailored to store size, application needs and seasonal changes.

  • March Networks
    March Networks

    At March Networks, we believe in simple, easy-to-use video surveillance systems that help retailers decrease losses and increase profits.

  • OPEX Corporation
    OPEX Corporation

    OPEX is dedicated to providing the highest quality products and service throughout the product life-cycle. We control all aspects of production. Every product is designed, engineered, manufactured, and tested in our U.S. facilities by our own dedicated employees.

  • Honeywell

    Established in 1972, Honeywell Scanning and Mobility is a leading manufacturer of data collection and communication products designed specifically for mobile, on-site, and transaction processing applications.

  • SATO America
    SATO America

    Today, SATO continues its tradition of designing and manufacturing high-quality industrial printers that deliver reliable performance with each print job.

  • Compliance Networks
    Compliance Networks

    Compliance Networks is a leading provider of solutions to the retail supply chain that enable enterprises to optimize flow within their supply chain and make informed decisions that ultimately increase shareholder value.

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  • Transparency And Consumer Trust
    Transparency And Consumer Trust

    The public’s distrust of has never been on more clear display than it has this election cycle. Unfortunately for those who sell to the public, it’s a sentiment that’s contagious.

A CFO’s Take On FLSA Changes

With the Fair Labor Standards Act (FLSA) December 1st deadline looming, most retail executives are keenly aware of and concerned about how the overtime regulations will affect their employees and their businesses.  Come December 1, the new salary requirements will apply to the FLSA’s executive, administrative, and professional exemptions. Employees who do not meet the new salary requirements when the final regulations become effective will no longer qualify for one of these exemptions, which means they will have to be paid overtime compensation when they work more than 40 hours in a work week.

Drive Your Own Holiday Sales Gains

Gallup says last month’s consumer spending marked the highest on post-recession record. True, “post-recession” doesn’t give us much of a backlog from which to mark historical sales records. But, the $91 per day that Gallup says Americans spent in September 2016 is a gigantic leap from the paltry $59 average daily September spending we saw in 2010. Consider that in September 2008, when we were on the verge of financial meltdown but not yet in the felt throes of it, consumers spent $99 per day on average in September.

A Q&A With Neiman Marcus’ Scott Emmons

One of my favorite parts of my job is talking to forward-thinking retail executives about what they’re working on, the innovative projects they’re leading, and where retail goes from here. As such, I recently had the opportunity to catch up with Scott Emmons, Head of the Innovation Lab at Neiman Marcus about the future of retailing. Scott has his finger on the pulse of innovation in retail, and he offered thoughtful responses that you’ll surely find valuable.

Retail: A Ripe Market For Workforce Management Software

On October 4th at 2 ET, I’ll be hosting a webinar featuring Terry McElroy, Director of Operations Planning & Communications at Hibbett Sports. Terry and I will discuss the cloud-based human capital management software implementation at Hibbett, but we’ll also be reviewing the results of a recent survey-based report on cloud adoption, WFM, and HCM that we produced in conjunction with Ceridian.

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Innovative Retail Technologies (formerly Integrated Solutions For Retailers) is the premier source for innovative yet pragmatic technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Innovative Retail Technologies has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual research supplements feature content and opinions from our editorial staff and the retail analyst community.

Innovative Retail Technologies covers the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information on innovation that can improve their businesses and make them more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

  • It’s Time To Get Serious About AI
    It’s Time To Get Serious About AI

    Used effectively, AI can shape all aspects of the retail organization from supply chain to e-commerce to marketing.

  • E-Commerce In 2017: The Maturation Of Omni-Channel
    E-Commerce In 2017: The Maturation Of Omni-Channel

    Despite inventory visibility and customer experience management falling into place, merchants face legacy challenges to true omni-channel.

  • SMR Strategies For Digital Transformation
    SMR Strategies For Digital Transformation

    Small to midsize retailers (SMRs) have an advantage — size — and agility and nimbleness to consistently meet consumer needs. Or do they? This report describes some of the common capabilities that retailers possess in order to create and capitalize on agility to outperform the competitive field. This year we ask several IDC Retail Insights experts what they recommend small to midsize retailers do in several key functional competency areas.


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  • Weis Markets Drives Procurement Efficiency With PROACTIS Managed Sourcing Services

    Weis Markets, a mid-Atlantic food retailer operating 166 stores across Pennsylvania, Maryland, New Jersey, New York and West Virginia, is working with PROACTIS, a global Spend Control and eProcurement solution provider, to build efficiencies and foster innovation across the entire purchasing process and automate manual, time-consuming procurement initiatives.

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  • WFM In 2016: Cloud, Compliance, And Collaboration

    Innovative Retail Technologies’ most recent survey of retail execs finds a market ripe for the adoption of cloud-based workforce management applications, tepid confidence in workforce compliance, and increasing collaboration among HR, store ops, and associates.

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  • Voyager 1400g
    Voyager 1400g

    2D bar codes are becoming increasingly popular across a wide range of industries for a number of reasons. Some enterprises have a desire to capture large amounts of data, despite space constraints, while others are being required to read 2D bar codes due to government regulations or supplier mandates.

  • Dolphin 7800 Android - Enterprise Digital Assistant (EDA)
    Dolphin 7800 Android - Enterprise Digital Assistant (EDA)

    Leveraging the modern and user-friendly Google® Android™ operating system packed with Honeywell extras, Honeywell’s Dolphin™ 7800 Android™ rugged EDA offers remote device management capabilities and invaluable security features, creating an enterprise-ready solution with an extended lifecycle and support provided by Honeywell.

  • Captuvo SL22 Enterprise Sled For Apple® iPod touch®
    Captuvo SL22 Enterprise Sled For Apple® iPod touch®

    For retailers looking to improve the customer experience, Honeywell’s Captuvo SL22 series enterprise sled for the Apple® iPod touch® mobile digital device empowers sales associates by providing them with the tools needed to engage more closely with customers and increase sales floor conversions.

  • Stratos™ 2700 Series Bioptic Scanner/Scale
    Stratos™ 2700 Series Bioptic Scanner/Scale

    The Stratos™ 2700 from Honeywell is their first hybrid bioptic in-counter scanner, combining omnidirectional laser scanning and integrated area-imaging to provide a platform for bar code reading optimized for the checkout experience.

  • Thor VM2 Vehicle-Mount Computer
    Thor VM2 Vehicle-Mount Computer

    Solidifying Honeywell’s position as the leader in vehicle-mount computing, the Thor VM2 builds on the best-in-class Thor VM1 that was created specifically to address the unique challenges of supply chain applications.

  • Granit 1910i Industrial-Grade Area-Imaging Scanner
    Granit 1910i Industrial-Grade Area-Imaging Scanner

    The Granit™ 1910i industrial-grade area-imaging scanner is designed to withstand the varied demands that exist in harsh working environments. Featuring a custom built housing that is redefining the standard for scanner reliability, the IP65 rated 1910i is built to survive 5,000 3.3´(1 m) tumbles and 50 drops to concrete from 6.5´ (2 m) even at -22°F (-30°C).

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