Cross Channel Magazine

  1. Innovation In 2016: Driving The Customer Experience
    12/16/2015

    As 2016 gets underway, retailers must be well past the point of retail-as-usual. We’re in an industry in transition, and, as such, I’d like to share some transformative trends that innovators will leverage to shape customer engagement in 2016.

  2. Investing In A 3-Layer Location Cake
    12/16/2015

    To enhance the customer experience and win the sale, retailers must develop a comprehensive three-part strategy that relies on the customer’s location inside and outside of the store.

  3. Customer Engagement Gets Technical
    12/16/2015

    As retail differentiators go, it’s hard to beat a memorable customer experience. Here, three experts offer insight into the rise of technology’s role in customer engagement.

  4. 2016 NRF Big Show Connection
    12/16/2015

    It’s that time of year again — Retail’s BIG Show is upon us. To help you make the most of your BIG Show experience, we’ve compiled for you a list of some of the leading systems and solutions vendors that will be exhibiting at the show.

  5. EMV In 2016: The Payment Providers’ Perspective
    12/15/2015

    A few months removed from the EMV liability shift, payment experts weigh in on where we go from here.

  6. Email’s Vital Role In Reducing Shopping Cart Abandonment
    12/15/2015

    Here’s how a specialty retailer relies on an email marketing platform to convert abandoned carts into completed purchases.

  7. Lowe’s Takes Big Box To A Small Scale In Manhattan
    12/15/2015

    Presenting the breadth and depth of Lowe’s big box assortment in its new, small Manhattan stores required an innovative twist on the endless aisle.

  8. Order Management: The Backbone Of Omni-Channel
    12/15/2015

    We’re moving rapidly toward an all-out revolution at the POS. A throw-the-baby-out-with-the-bathwater, wholesale rip-and-replace of the transaction systems we’ve known since the advents of POS, ERP (enterprise resource planning), and e-commerce.

  9. Retail Tech Spending 2016
    10/21/2015

    As the groundwork for enterprisewide data visibility falls into place, a game of connect-the-data dots is playing out in stores.

  10. How Start-Ups Tackle Omni-Channel Disruption
    10/21/2015

    Here’s how five retail tech start-ups merge digital and physical retail for true omni-channel disruption.