Matt Pillar

Matt Pillar

Matt Pillar is the senior executive editor at Innovative Retail Technologies.

ARTICLES BY MATT PILLAR

  • Study Demonstrates EMV’s Protection Of Consumers

    Mexico has a longstanding reputation for being a safe haven of fraud. Further south in Brazil, international press coverage of Rio’s stint in the international Olympic limelight has been tinged with stories about that country’s undesirable fraudsters. According to new research from ACI Worldwide and Aite Group, those reputations aren’t without merit. According to the study, 2016 Global Consumer Card Fraud: Where Card Fraud Is Coming From, 56 percent of consumers in Mexico experienced card fraud in 2015. Just shy of half of Brazilian consumers were victims of the crime.

  • How Close Are We To Seamless Digital Commerce?

    For all the “smarts” of our smart devices—think phones, tablets, and TVs—our consumption of digital content and our digital interaction with brands and our peers still happen in a surprisingly disjointed way.

  • Are Your Ready To Double Your Wages?

    It’s commonly held that the maintenance of a retail workforce consumes a double digit percentage of total revenue—in some cases north of 20 percent. In foodservice and hospitality segments that figure can climb to 30 percent.

  • Are You A Brand, Or Are You Amazon?

    If your brand is your lifeblood and you protect it as such, jumping on the marketplace bandwagon is attempted suicide.

  • A Fresh Perspective On Associate Engagement

    The emergence of a young, diverse workforce requires innovation to ensure associates are engaged, committed, and effective.

  • Inventory, Interaction, And The Customer Experience

    A positive customer experience takes more than a smiling face; it requires data, technology, and engaged associates.

  • Big Benefits In Battery Management

    Mobile device batteries are the bane of supply chain efficiency, and the repercussions of ignoring their importance are costing you big time.

  • New Risks, New Resources

    From cyber security to violent crime, mounting risks in retail require collaborative, innovative resource allocation.

  • Firearms Retailer Practices Gun Control

    Multifunctional POS and tight inventory controls power the gun lover’s destination store Thunderbird Firearms Academy.

  • Personalized Recommendations Drive Double-Digit Conversion Lift

    One-to-one customer engagement enabled by machine learning yields a 13 percent reduction in bounce rate and a 33 percent average order value improvement at Marmot.