Matt Pillar

Matt Pillar

Matt Pillar is the senior executive editor at Innovative Retail Technologies.


  • Sneak Peek At 2017 Retail Tech Spending Plans

    We just wrapped our annual retail tech spending survey, the results of which will be reported in detail in the November issue of Innovative Retail Technologies. As we crunch the numbers in preparation of the report, we’re seeing both the continuation of some of the trends we’ve been charting for the past few years.

  • Changing Customer Demographics: Ignorance Equals Obsolescence

    One of the most important keynote presentations I’ve heard in years was given a few weeks ago at the NCR Synergy conference in Dallas by Dr. James H. Johnson Jr. Dr. Johnson is the William R. Kenan Jr. distinguished professor of strategy and entrepreneurship and director of the Urban Investment Strategies Center at UNC’s Kenan-Flagler Business School. He delivered a fast-paced, engaging, and at times, alarming romp through changing U.S. consumer demographics.

  • Customer Service And The Repercussions Of Ignorance

    In the information age, it’s easy to listen to your customers .... It’s equally easy for your competition to listen to what your customers are saying about you.

  • The New Conversation In Retail Commerce

    Conversational commerce is coming of age, and it’s being powered by a simple, inexpensive chatbot that virtually anyone can use.

  • The Business Case For Better Batteries

    Lost productivity, inventory inaccuracy, and social irresponsibility are just a few of the sins associated with bad mobile device battery management.

  • Smarter Pricing, Bigger Profit

    Price transparency is putting pressure on merchants to get strategic and granular about how they manage prices and drive profits.

  • Watch, Click, Buy: Video Commerce Will Change Retail Forever

    Move over, product placement. Soon, retailers won’t just be promoting products on TV shows; they’ll be selling them there.

  • Cabela’s Journey To Packaging Perfection

    An on-demand packaging system helped the “world’s foremost outfitter” achieve 30+ percent productivity gains and significantly reduce packaging consumption.

  • From Multi-Channel To Any Channel

    How the nation’s largest specialty bicycle retailer is unifying its sales channels through a systems and operations overhaul.

  • Whose Recruiting Playbook Did You Steal?

    In our July issue, we ran a story (A Fresh Perspective On Associate Engagement), that offered up some timely advice on the hiring and retention of millennial and Gen Z associates. That Q&A with Todd Corley, Founder And Head of the TAPO Institute, got me thinking about just how incestuous the retail recruiting and hiring process really is.