Matt Pillar

Matt Pillar

Matt Pillar is the senior executive editor at Innovative Retail Technologies.


  • Mobile Guidance For Store-Level Fulfillment

    Legacy approaches to the management of store associates’ tasks aren’t conducive to the new omni-channel reality.

  • Where Omni-Channel Retail And WFM Collide

    Innovative retailers are recalibrating in-store workforce management to meet growing omni-channel demand.

  • Cracking The Omni-Channel Customer Code

    How modern commerce platforms are bridging the digital/physical retail divide

  • Personalization Drives Clicks, Conversion At Office Depot

    Office Depot subsidiary Viking reduced its customers’ time on site while doubling click-through rates and driving conversion beyond 50 percent.

  • E-Commerce In 2017: The Maturation Of Omni-Channel

    Despite inventory visibility and customer experience management falling into place, merchants face legacy challenges to true omni-channel.

  • Retail Tech Spending 2017: A Quest For The Complete Customer Experience

    Our annual, wide-ranging subscriber survey reveals the technologies that will drive retail in 2017, and customer experience is king.

  • Drive Your Own Holiday Sales Gains

    Gallup says last month’s consumer spending marked the highest on post-recession record. True, “post-recession” doesn’t give us much of a backlog from which to mark historical sales records. But, the $91 per day that Gallup says Americans spent in September 2016 is a gigantic leap from the paltry $59 average daily September spending we saw in 2010. Consider that in September 2008, when we were on the verge of financial meltdown but not yet in the felt throes of it, consumers spent $99 per day on average in September.

  • Retail: A Ripe Market For Workforce Management Software

    On October 4th at 2 ET, I’ll be hosting a webinar featuring Terry McElroy, Director of Operations Planning & Communications at Hibbett Sports. Terry and I will discuss the cloud-based human capital management software implementation at Hibbett, but we’ll also be reviewing the results of a recent survey-based report on cloud adoption, WFM, and HCM that we produced in conjunction with Ceridian.

  • Sneak Peek At 2017 Retail Tech Spending Plans

    We just wrapped our annual retail tech spending survey, the results of which will be reported in detail in the November issue of Innovative Retail Technologies. As we crunch the numbers in preparation of the report, we’re seeing both the continuation of some of the trends we’ve been charting for the past few years.

  • Changing Customer Demographics: Ignorance Equals Obsolescence

    One of the most important keynote presentations I’ve heard in years was given a few weeks ago at the NCR Synergy conference in Dallas by Dr. James H. Johnson Jr. Dr. Johnson is the William R. Kenan Jr. distinguished professor of strategy and entrepreneurship and director of the Urban Investment Strategies Center at UNC’s Kenan-Flagler Business School. He delivered a fast-paced, engaging, and at times, alarming romp through changing U.S. consumer demographics.