Featured Content

  1. Warning: Headache-Inducing Hiring Advice Ahead
    10/31/2016

    When an article is headlined 5 Interview Questions Every Recruiter Should Ask, it’s pretty much a guarantee I’m setting aside the next several minutes to read it. But before you click on this link to read the article I’m referencing, I implore you to not ask these five questions. Do not accept this article as a best practice — unless you want candidates to recreate the scene in the photo that accompanied the article. The candidate looks like she’s thinking, “Are you people kidding me?”

  2. Fast Food Chain Increases Sales and Customer Satisfaction
    10/28/2016

    Muscle Maker Grill, the rapidly growing fast-casual restaurant brand, introduced a mobile app solution to enable payment convenience and drive greater customer loyalty.

  3. 2016 Annual Digital Commerce Survey
    10/24/2016

    The information that digital commerce offers today’s shopper, combined with ubiquitous, easy-to-use technology, has put the power squarely in the customer’s hands. Today’s customer is always connected and always on. Digital and mobile commerce has elevated consumer’s expectations of the shopping experience. She expects service anytime, anywhere and any way she wants it. Retailers realize they need a different approach to enable a unified experience, one that supports today’s convergence of the digital and physical worlds. The answer is unified commerce.

  4. A Retailer’s Guide To Omnichannel Customer Care
    10/17/2016

    Delivering exceptional customer care in a world where most consumers expect to be able to pick up where they left off when they contact customer service isn’t easy. Consumers want a seamless experience when they need support, and they are quick to both reward and punish retailers based on their performance.

  5. 3 Steps To Mitigating Supply Chain Risk
    10/14/2016

    Innovative Retail Technologies caught up with Dave Zamsky, Vice President, Marketing, UPS Capital to garner his insight on mitigating supply chain risk. Here’s what he had to share. 

  6. WFM IN 2016: Cloud, Compliance, Collaboration, Communication
    10/6/2016

    Cloud Growth Continues. 52% of merchants with more than 500 stores indicate more than 41% of their applications will be cloud-based within three years.

  7. 2016 Customer Experience/Unified Commerce Benchmark Survey
    9/30/2016

    However difficult it may be to attain, a great customer experience is only achieved through delivered excellence across all interactions throughout the customer’s chosen journey.

  8. Staying Relevant In A Fast-Paced Industry: A Fashion Retailer's Guide For Solving Real-World Omnichannel Challenges
    9/22/2016

    In trying to keep up with the modern consumer, many fashion retailers have implemented multiple departmental solutions piecemeal, without fully considering the consequences of how these disparate systems will interact with each other. The result is a hodgepodge of processes, which require significant resources to maintain. The inefficiencies and the demands they place on the organization leave retailers stuck in the past, inhibiting growth and innovation.

  9. Retailer New Look Enhances Loss Prevention And Improves Customer Service With Fingerprint Technology
    9/19/2016

    New Look is a leading global fashion retailer with six new stores in China and plans to expand to 100 stores by 2017. Headquartered in the U.K., this international brand has 1,150 locations across mainland Europe, the Middle East, Asia and the U.K. As part of its foray into China, New Look wanted an alternative to password-based identification to improve time and attendance tracking and eliminate the potential for payroll fraud.

  10. Pharmacy Reduces Fraud At The POS With Fingerprint Readers
    9/19/2016

    A leading drug store chain with over 4,500 stores in the United States is using biometrics within their pharmacies, as well as at their point-of-sale (POS) terminals. By adding biometric support to their pharmacy dispensing system, pharmacists and pharmacy technicians use Crossmatch™ U.are.U ® Fingerprint Readers to sign on to the system and throughout the workflow process when filling prescriptions. This ensures the highest degree of accountability and accuracy for its customers.