Consumer Expectations Are High for the 2016 Holiday Shopping Season.
However difficult it may be to attain, a great customer experience is only achieved through delivered excellence across all interactions throughout the customer’s chosen journey.
In trying to keep up with the modern consumer, many fashion retailers have implemented multiple departmental solutions piecemeal, without fully considering the consequences of how these disparate systems will interact with each other. The result is a hodgepodge of processes, which require significant resources to maintain. The inefficiencies and the demands they place on the organization leave retailers stuck in the past, inhibiting growth and innovation.
Retail continues to experience a greater number of data breaches, with the main cause being compromised user IDs and passwords. However, only 4% of cybersecurity budgets are being spent on securing credentials. Organizations are mistakenly focusing spending on firewalls and intrusion detection while leaving the front door wide open to cyber criminals by not addressing the primary means of intrusion, compromised credentials.
In today’s digitally connected environment retailers need to interact with customers on multiple channels and touch points simultaneously (or even interchangeably) to deliver seamless shopping experience. The customer expectations have also seen gamut of changes; they are agnostic to the lines dividing various channels and expect convenient delivery options like click & collect, drop shipment and delivery lockers.
Trading partner management software enables a broader selection of merchandise and minimizes order exceptions at PetFlow.
How Best Buy Canada is letting its customers define their experience with the brand and expanding its e-commerce market share along the way.
As the groundwork for enterprisewide data visibility falls into place, a game of connect-the-data dots is playing out in stores.
Consumers’ high expectations for seamless shopping and fulfillment experiences are putting unprecedented pressure on retailers to perform.
This online watch retailer realized a 25 percent conversion rate by using a social app.
Radial provides clients with proprietary Fulfillment and Freight Solutions that ensure faster delivery to consumers, extends order cut-offs during holidays, and improves efficiency and cost savings.
Multiple channels. One solution. Unlimited possibilities. GoECart 360 is the only integrated software suite designed to unify every step of multi-channel commerce for any sized business.
Commerce-as-a-Service for growth-minded retailers and manufacturers
Let Radial handle the complexity and risk of payment processing, fraud management and tax compliance. Our fully outsourced solution turns orders into revenue, sends criminals running, keeps governments satisfied, and turns one-time shoppers into repeat customers.
After using the same ecommerce solution for ten years, The Tasteful Garden, realized it was time to move to an integrated commerce solution that could keep up with their increasing growth.
A recent study commissioned by Aptos and conducted by GatePoint Research explored retail executives’ top priorities for technology investments that will help keep their stores relevant in the digital era. The research revealed that retailers perceive they are facing a multitude of pressing challenges, and consequently they have identified different priorities that will clearly compete for attention, resources and budget.
Prepare yourself for the new retail. In 2016 IBM surveyed 1,500 U.S. consumers aged 13 to 60+ to (1) find out what today’s consumers consider most important when choosing where to shop and (2) compare those results to a similar study done in 2011.