The fraud landscape is rapidly changing and presents pervasive and growing threats for eCommerce merchants. The holiday season adds an additional layer of stress, with merchants scrambling to scale their operations for the massive influx of orders and the inevitable uptick in fraud.
Managing eCommerce fraud is extremely challenging, leaving many merchants stuck between elevated exposures and disrupting valuable customer experiences. Going it alone means merchants must invest heavily in fraud detection tools, collaborate with third-party agencies, and dedicate numerous resources to mitigating fraud. A daunting task for sure. However, digging a little deeper, there is an even more troubling trend at play.
The information that digital commerce offers today’s shopper, combined with ubiquitous, easy-to-use technology, has put the power squarely in the customer’s hands. Today’s customer is always connected and always on. Digital and mobile commerce has elevated consumer’s expectations of the shopping experience. She expects service anytime, anywhere and any way she wants it. Retailers realize they need a different approach to enable a unified experience, one that supports today’s convergence of the digital and physical worlds. The answer is unified commerce.
However difficult it may be to attain, a great customer experience is only achieved through delivered excellence across all interactions throughout the customer’s chosen journey.
In trying to keep up with the modern consumer, many fashion retailers have implemented multiple departmental solutions piecemeal, without fully considering the consequences of how these disparate systems will interact with each other. The result is a hodgepodge of processes, which require significant resources to maintain. The inefficiencies and the demands they place on the organization leave retailers stuck in the past, inhibiting growth and innovation.
Trading partner management software enables a broader selection of merchandise and minimizes order exceptions at PetFlow.
How Best Buy Canada is letting its customers define their experience with the brand and expanding its e-commerce market share along the way.
As the groundwork for enterprisewide data visibility falls into place, a game of connect-the-data dots is playing out in stores.
Consumers’ high expectations for seamless shopping and fulfillment experiences are putting unprecedented pressure on retailers to perform.
This online watch retailer realized a 25 percent conversion rate by using a social app.
Let Radial handle the complexity and risk of payment processing, fraud management and tax compliance. Our fully outsourced solution turns orders into revenue, sends criminals running, keeps governments satisfied, and turns one-time shoppers into repeat customers.
Multiple channels. One solution. Unlimited possibilities. GoECart 360 is the only integrated software suite designed to unify every step of multi-channel commerce for any sized business.
Radial provides clients with proprietary Fulfillment and Freight Solutions that ensure faster delivery to consumers, extends order cut-offs during holidays, and improves efficiency and cost savings.
Commerce-as-a-Service for growth-minded retailers and manufacturers
After using the same ecommerce solution for ten years, The Tasteful Garden, realized it was time to move to an integrated commerce solution that could keep up with their increasing growth.
A recent study commissioned by Aptos and conducted by GatePoint Research explored retail executives’ top priorities for technology investments that will help keep their stores relevant in the digital era. The research revealed that retailers perceive they are facing a multitude of pressing challenges, and consequently they have identified different priorities that will clearly compete for attention, resources and budget.
Prepare yourself for the new retail. In 2016 IBM surveyed 1,500 U.S. consumers aged 13 to 60+ to (1) find out what today’s consumers consider most important when choosing where to shop and (2) compare those results to a similar study done in 2011.