Today’s consumers expect a seamless omni-channel experience from every retailer, whether pure-play e-commerce or brick-and-mortar. According to Forrester Research 1 , 71 percent of shoppers expect to view in-store inventory online, while 50 percent expect to buy online and pick up in store. However, most retailers have not operationalized even the basics such as store pickup, cross channel inventory visibility, and store based fulfillment. There is a significant disconnect between what consumers want from retailers and the omni-channel capabilities retailers are prepared to provide.
The modern era of omnichannel retailing delivered the death knell to your father’s retail distribution center. Too complex for the lift-truck-and-box-shuffle of yesteryear, today’s omnichannel retail environment demands sophisticated automation to meet the customer’s speed-and accuracy-of-fulfillment expectations.
Customs and other cross-border ship- ping issues can create challenges with getting products to global consumers. With expert guidance, retailers can navigate a shipping strategy that makes the e-commerce fulfillment experience seam- less for consumers around the block and around the world.
Okay, I know its March and the holidays are a long way off (or thankfully far behind), but it’s a well-known fact that the holidays are a key two-month time period for the retail industry.
In a world of constant connectivity, amidst the frantic pace of technological change for both consumers and retailers, today’s “flex shopper” has been born. This flex shopper is ruthlessly efficient, switching channels and devices to best suit personal convenience when evaluating and purchasing products. Information and control are paramount, making it essential for retailers to offer near-perfect shopping experiences across every channel and device to thrive.
As the groundwork for enterprisewide data visibility falls into place, a game of connect-the-data dots is playing out in stores.
E-tail giant Newegg relies on goods-to-person order picking technology to exceed customer expectations and to help grow its $2.5 billion annual revenue.
Consumers’ high expectations for seamless shopping and fulfillment experiences are putting unprecedented pressure on retailers to perform.
An inventory and order management system helped a specialty retailer automate its processes and strengthen its mom-and-pop personal appeal.
Adore Me grew its revenue more than 300% in 2014, in part from the help of its new distribution and logistics provider.
NetSuite’s SuiteCommerce platform was built with the idea that your commerce systems are no longer standalone channels. SuiteCommerce unifies POS and ecommerce with your core operational business systems—inventory and order management, CRM, merchandising, marketing and financials.
LIDS Sports Group launched its newly installed Click&Pick Goods-to-Person Solution, utilizing the award-winning AutoStore robotic storage system at its Central Distribution center.
Dan Gilmore, Editor-in-Chief, Supply Chain Digest, Greg Holder, CEO and Co-Founder, Compliance Networks, Camille Fratanduono, VP of Merchandising Operations, Pep Boys, and Richard Wilhjelm, VP of Business Development, Compliance Networks define and discuss the impact of vendor performance management solutions for minimizing late deliveries and troubles, and maximizing fill-rates and ASN accuracy.
Camille Fratanduono, Vice-President, Merchandising Operations, The Pep Boys - Manny, Moe & Joe describes the importance of a benchmarking and collaboration between retailers and suppliers for driving supply chain performance improvement.