How a unified approach accelerates the journey to omnichannel, creating competitive advantage along the way
Today’s consumers expect a seamless omni-channel experience from every retailer, whether pure-play e-commerce or brick-and-mortar. According to Forrester Research 1 , 71 percent of shoppers expect to view in-store inventory online, while 50 percent expect to buy online and pick up in store. However, most retailers have not operationalized even the basics such as store pickup, cross channel inventory visibility, and store based fulfillment. There is a significant disconnect between what consumers want from retailers and the omni-channel capabilities retailers are prepared to provide.
The modern era of omnichannel retailing delivered the death knell to your father’s retail distribution center. Too complex for the lift-truck-and-box-shuffle of yesteryear, today’s omnichannel retail environment demands sophisticated automation to meet the customer’s speed-and accuracy-of-fulfillment expectations.
Customs and other cross-border ship- ping issues can create challenges with getting products to global consumers. With expert guidance, retailers can navigate a shipping strategy that makes the e-commerce fulfillment experience seam- less for consumers around the block and around the world.
Okay, I know its March and the holidays are a long way off (or thankfully far behind), but it’s a well-known fact that the holidays are a key two-month time period for the retail industry.
As the groundwork for enterprisewide data visibility falls into place, a game of connect-the-data dots is playing out in stores.
E-tail giant Newegg relies on goods-to-person order picking technology to exceed customer expectations and to help grow its $2.5 billion annual revenue.
Consumers’ high expectations for seamless shopping and fulfillment experiences are putting unprecedented pressure on retailers to perform.
An inventory and order management system helped a specialty retailer automate its processes and strengthen its mom-and-pop personal appeal.
Adore Me grew its revenue more than 300% in 2014, in part from the help of its new distribution and logistics provider.
Turn Returns into a Competitive Advantage.
Product returns cost money--no one's disputing that. But a flexible returns policy can deliver customer satisfaction and fuel increased sales over time.
Perfect Pick was Engineered to Simplify Order Fulfillment Technology. Perfect Pick is truly unique. Perfect Pick’s “one touch” design is based on a single automated component – the iBOT. Perfect Pick does not require lifts, conveyors, or multiple transfer points, which add complexity to the system. By eliminating these additional touch points and by streamlining the picking process, Perfect Pick increases throughput and results in a more reliable and cost effective system.
Temando announced United States retailer and consumer survey data from its 2016 State of Shipping In Commerce report. The survey polled 214 micro, small, mid-sized and enterprise retailers and over 1,000 consumers about a range of shipping-related challenges they face. The survey highlights revenue, customer loyalty, and efficiency opportunities for US retailers to close the gap between what shipping options they offer and what consumers are demanding.
Arthur Lawida, president of CommerceTools, talks to Erin Harris, chief editor of Innovative Retail Technologies, about commerce-as-as-service and why it’s a smart model for retailers struggling to excel in omni-channel retailing. Lawida explains commerce-as-a-service in detail and how it’s redefining the way retailers operate their businesses.
Many retailers fancy themselves true omni-channel retailers, but many lack some of the crucial components necessary to claim omni-channel. During his podcast with Innovative Retail Technologies’ Chief Editor, Erin Harris, Manish Chowdhary, founder and CEO of GoECart, lists the 4 necessary components of omni-channel retailing. And, he explains the technologies necessary to achieve it.