Retail Marketing And Loyalty News And Resources Retail Marketing And Loyalty News And Resources


  • A Retailer’s Guide To Omnichannel Customer Care
    A Retailer’s Guide To Omnichannel Customer Care

    Delivering exceptional customer care in a world where most consumers expect to be able to pick up where they left off when they contact customer service isn’t easy. Consumers want a seamless experience when they need support, and they are quick to both reward and punish retailers based on their performance.

Study Reveals Consumers’ 2016 Holiday Shopping Expectations

Consumer Expectations Are High for the 2016 Holiday Shopping Season.

2016 Customer Experience/Unified Commerce Benchmark Survey

However difficult it may be to attain, a great customer experience is only achieved through delivered excellence across all interactions throughout the customer’s chosen journey.

Real Mobile Marketing Results From Real Retailers

The best retailers in the world are also the best marketers. Their strategies include smart, on-demand mobile couponing to drive increased foot traffic and incremental revenue. But they need the right technologies to make it happen.

Turning One-Time Buyers Into Loyal Customers

When is the last time you took a deep dive into your email metrics? As you prepare for the holidays, perhaps it is time to take another look. Understanding your subscribers is the only way to truly evaluate the performance of your campaigns, making necessary changes to increase subscriber engagement, revenue and ROI.

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  • The 2016 Mobility Special Report
    The 2016 Mobility Special Report

    Planet Retail details how mobile technologies enable meaningful customer experiences and how retailers must evolve to keep pace.

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  • Customer Care
    Customer Care

    We know customers. They don’t like to wait, or be disappointed. And they expect exceptional service all the time. That’s why you need a customer care partner you can depend on every time. Our Customer Service agents are completely trustworthy, because they are 100% commerce-focused. They have the training and expertise to give our broad range of retail and brand customers the kind of service that enhances every interaction. The world’s favorite brands appreciate how we take care of their customers—and you will, too.

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  • Retail Executives Tell All: Their Top Priorities For Keeping Stores Relevant

    A recent study commissioned by Aptos and conducted by GatePoint Research explored retail executives’ top priorities for technology investments that will help keep their stores relevant in the digital era. The research revealed that retailers perceive they are facing a multitude of pressing challenges, and consequently they have identified different priorities that will clearly compete for attention, resources and budget.

  • Consumer Expectations Soar: What Does It Mean For Retailers?
    Consumer Expectations Soar: What Does It Mean For Retailers?

    Prepare yourself for the new retail.  In 2016 IBM surveyed 1,500 U.S. consumers aged 13 to 60+ to (1) find out what today’s consumers consider most important when choosing where to shop and (2) compare those results to a similar study done in 2011.

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