FEATURED MARKETING/LOYALTY CONTENT
Rethinking Online Returns
Comparing the return policies and processes of top online retailers to shopper preferences.
A century-old retailer takes its outlet stores online in just four-and-a-half months, then watches e-commerce boom.
When I walk through retail environments, I am on constant alert – looking for innovative design concepts, unique displays and the ways consumers engage with their surroundings.
In an age of thin retail profit margins, building customer loyalty is a key competitive differentiator.
Not all loyalty programs are made equally. The days of simply presenting a generic plastic card at the point of sale are gone. Today’s consumers desire a personalized, integrated connection while shopping, whether in a brick-and-mortar location, or at home.
ARTICLES FROM INTEGRATED SOLUTIONS FOR RETAILERS
Tommy Bahama Talks Customer Experience Management
Regardless of your retail technology solutions spending plans, customer experience management needs to top 2015’s priority list.
Using Social Media To Generate Online Sales
This online watch retailer realized a 25 percent conversion rate by using a social app.
2013 CMO Special Report
Today’s CMO is being called upon to break down the barriers within the retail business structure and work directly with the entire C-level to create a single direction for the company.
Why BI And Digital Signage Are Inseparably Linked
Modern digital signage runs on data that feeds real-time, interactive content, proving as instructive to the retailer as it is to the customer.
The New Role Of The Call Center In Omni-Channel Retail
As the touch points consumers engage on the path to the sale merge into one, the call center plays an increasingly pivotal role.
Customer Feedback Insights CFI Platform
Providing technology and services that leverage customer feedback insights to drive financial performance.
Del Taco Selects EarthLink’s New Turnkey Franchise Program
EarthLink Holdings Corp., a leading managed network, security and cloud solutions provider for multi-location businesses, announced that Del Taco, a thriving Mexican quick-service restaurant chain with 306 corporate and 241 franchise locations in 16 states, selected EarthLink's new Franchise Program to protect its brand and deliver a consistent customer experience across its entire franchisee footprint.
Machine Learning’s Effect On Retail
Listen in as Molham Aref, CEO and Kevin Sterneckert, Executive VP of Marketing at Predictix talk to Innovative Retail Technologies’ Editor in Chief, Erin Harris, about how machine learning is used in retail and how it improves merchandising and supply chain operations. During this insightful podcast, Aref and Sterneckert define machine learning and outline the benefits for retailers who adopt it to improve the decision-making process.
CRM And The Multichannel Retailer: Part 3: Social Media And The Multichannel CRM Program During part three of our podcast series, CRM And The Multichannel Retailer, MJ Crabbe-Barberis, director of global CRM product marketing at Infor10 CRM Epiphany, talks to Integrated Solutions For Retailers/Retail Solutions Online Associate Editor, Erin Harris about the proper ways to use social media as a customer touch point.