For today’s retailer, sustainable retailing means encompassing supplier management, brand management, the customer experience — and the bottom line.
Sustainability is an overarching concept that is changing the way business is done. In fact, sustainability is touching all aspects of business including packing, marketing, manufacturing, and distribution. Until recently, however, sustainable retailing had been restricted to environmental issues and planet stewardship. While environmental impact and planet stewardship are important issues, the lifeblood of retail is profit. The hurdle for many retailers is finding buy-in for something that may give you a warm feeling but may not move the needle as it relates to sales and marketing. However, a growing number of retailers are seeing the opportunities for increased profits and cash flows via sustainable retailing. Today, sustainable retailing goes beyond green packaging and carbon footprint reduction, encompassing supplier management, brand management, and even customer experience. Today’s green retail movement must also move the bottom line.
From assortment planning to returns management and all points between, mobile devices are fast becoming the retailer's indispensable multi-tool.
Yes, mobile computing is a recurring theme in findings from this year's retail tech spending report. This, however, is not another report about mobility. Rather, it's a report on the technologies and operations solutions in which retailers will invest in 2013, with some retrospective commentary on the 2012 events that are driving these investment decisions. It just so happens that for the first time since we began our annual tech spending preview in 2009, mobile devices and mobile application access are playing a profound and cross-disciplinary role in how retail technology and solution budgets are being shaped. We'll highlight that role as we explore the findings of our annual retail technology spending survey here.
MARKETING & OPS EXECUTIVE COMMENTARY
WFM: The Dynamic Bread And Butter Of Holistic HCM
This is part three of our four-part series exploring how retail organizations can embrace HCM technology and HCM best-practices to become more strategic. The benefits of doing so are many: Organizations reduce their high turnover rates, improve the employee experience and add efficiencies to the human resource department’s workflow directly into daily operations in the store and across the organization, freeing staff to focus on higher-level activities and to be more proactive in their work. Catch up on Part 1 and Part 2 By John Orr, chief strategy officer, Dayforce
Are Retailers Ready for Demand Pricing?
Can you imagine having a business that changes prices every day or even every hour? Actually, we do it now. By pcAmerica
Empowering The Store Associate, Tablet PCs Enhance The Customer Experience, Guest Series Part 3
As consumers become more empowered throught the endless availability of information, retailers must identify new ways to keep customers engaged. In many cases there is more data available than ever before, but if it isn’t readily accessible, and up-to-date, then its value cannot be fully realized. You can still catch up with Part 1 and Part 2. By Mary Anne Gunn, director of corporate marketing, Motion Computing
RETAIL INDUSTRY PODCASTS
Customer Engagement Business Models For SMRs
From evangelizing social media and the importance of a great mobile experience to e-commerce and staying connected in your local community, Craig McCollum, Executive Vice President of the Americas for Epicor, talks to Erin Harris, Editor in Chief at Innovative Retail Technologies, about the things small to midsize retailers (SMRs) must do to enhance customer engagement.
Competing On Service
Listen as ISR’s Executive Editor, Erin Harris, talks to Steve Rowen, Managing Partner at RSR Research about innovation’s essential role in helping retailers outpace their competitors on customer service.
RETAIL INDUSTRY VIDEOS
Three KPIs To Evaluate Ahead Of The Holiday Season
In this short video, Kevin Kearns, Chief Revenue Officer at ShopperTrak, discusses the changing retail landscape and three KPIs to evaluate (and improve upon) ahead of the 2015 holiday season.
Delhaize-StorePulse®: Real-Time Execution
Learn about how Delhaize America thinks StorePulse will positively impact their stores, their associates, and their customer experience.
A Closer Look At Delhaize's Experience With Reflexis
Take a closer look at why Delhaize America chose Reflexis solutions, their experience with the implementation process, the ROI they have experience, and much more!
RETAIL INDUSTRY PARTNERS AND EVENTS
|Merchant Risk Council - London||April 17 - April 19||London|
|VCF Spring 2013||April 21 - April 23||Grapevine, TX|
|RILA Retail Asset Protection||April 28 - May 1||Orlando|
|Etail Canada 2013||April 29 - May 1||Toronto|
|FMI - Future Connect Conference||April 30 - May 2||Orlando|
|NRF Loss Prevention 2013||June 12 - June 14||San Diego|
|Etail East 2013||August 12 - August 15||Philadelphia|
|WBR - Consumer Returns||September 23 - September 25||Dallas|
|RILA Sustainability Show||September 29 - October 3||Orlando|
|VCF Fall 2013||November 3 - November 6||Scottsdale, AZ|