The pressure to create an integrated shopping experience in support of omni-channel retail strategies is very real. But there is no “finish line” when it comes to omni-channel success. It’s not just a matter of creating the right experience, it’s a matter of creating a better experience than the guys down the street…and sustaining it.
Today, mobile devices and apps are changing the way that customers shop—and giving in-store retailers more ways to personalize and monetize customer relationships. Aerohive’s “Retail Made Personal” strategy defines a cloud-based approach to personalizing the retail experience for every customer.
When developing a mobile strategy for stores, retailers should make customers the number one priority. And part of improving customer service is streamlining how store associates deal with intra-day disruptions so they can remain focused on the customer.
Retail operations are complicated systems that require constant attention. Experienced professionals understand that getting even the smallest parts of operations right can mean the difference between success and failure. In today’s retail landscape, it’s important for stores to be as lean and productive as possible. A common technique for maximizing productivity is arming employees with the tools they need to be successful, including mobile devices. But, what happens when these tools are underperforming?
Customers and employees are smarter and more demanding than ever. And today’s current generation of associates expect a work environment that is digital and “smart.” In terms of workforce management (labor scheduling, time and attendance, and task management), that means solutions that run on smart phones and mobile devices are a prerequisite for retailers.
Planet Retail details how mobile technologies enable meaningful customer experiences and how retailers must evolve to keep pace.
A Q&A With Matt Pillar & Lina Yang I Director, Hershey’s Advanced Technology & Foresight Lab
How Best Buy Canada is letting its customers define their experience with the brand and expanding its e-commerce market share along the way.
As the groundwork for enterprisewide data visibility falls into place, a game of connect-the-data dots is playing out in stores.
You can’t talk about innovative retail technologies without discussing digitization. Much has been written about retail’s digital transformation and what it means for the retailers who embrace it, or worse, the retailers who don’t.
The Future of Mobile Work
Lucas Mobile Work Execution solutions make hands-on warehouse processes easier and better for workers, and give supervisors new tools to view and manage associate performance, balance work-in-process, and adjust operations to changing needs. The solutions help DCs adapt to new demands without changing WMS or host systems, improve associate productivity, and increase order and inventory accuracy. Beyond voice picking, this is the future of mobile work.
Mobile Apps Designed for Ease and Efficiency
Jennifer™ is the voice and name of the Lucas mobile application and the core component of our voice picking and Mobile Work Execution solutions. Jennifer Mobile streamlines hands-on processes for warehouse associates who wear headsets and a rugged mobile computer that allow them to communicate with Jennifer in a two-way conversation.
Zeekit, a B2C platform and mobile app that reinvents the way consumers browse, share and shop from their mobile devices, recently announced that it has launched the most advanced virtual fitting room for consumers and retailers.