Omni-Channel Resource Center Omni-Channel Resource Center

FEATURED OMNI-CHANNEL CONTENT

  • How Video-Based BI Drives Profitability
    How Video-Based BI Drives Profitability

    Dan Cremins, global leader of product management at March Networks, talks to Innovative Retail Technologies about the importance of video-based business intelligence on the retail industry. He also provides tips on how to determine whether cloud is best for video surveillance.

  • Flexible, Mobile Ready Solutions For The Luxury Watch Marketplace
    Flexible, Mobile Ready Solutions For The Luxury Watch Marketplace

    Selling luxury watches online requires a sophisticated design that supports branding strategy and brand commitment in the best way possible. Customers buying watches in the luxury price segment also have high expectations regarding the seller’s expertise and service delivery. Offering a unique and secure shopping experience in combination with a personal, extensive service portfolio was therefore crucial when relaunching the CHRONEXT marketplace.

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CURRENT ISSUE

Innovation In 2016: Driving The Customer Experience Innovation In 2016: Driving The Customer Experience

As 2016 gets underway, retailers must be well past the point of retail-as-usual. We’re in an industry in transition, and, as such, I’d like to share some transformative trends that innovators will leverage to shape customer engagement in 2016.

Investing In A 3-Layer Location Cake Investing In A 3-Layer Location Cake

To enhance the customer experience and win the sale, retailers must develop a comprehensive three-part strategy that relies on the customer’s location inside and outside of the store.

Customer Engagement Gets Technical Customer Engagement Gets Technical

As retail differentiators go, it’s hard to beat a memorable customer experience. Here, three experts offer insight into the rise of technology’s role in customer engagement.

2016 NRF Big Show Connection 2016 NRF Big Show Connection

It’s that time of year again — Retail’s BIG Show is upon us. To help you make the most of your BIG Show experience, we’ve compiled for you a list of some of the leading systems and solutions vendors that will be exhibiting at the show.

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OMNI-CHANNEL INDUSTRY PODCASTS

  • The Store’s Role In Omni-Channel Commerce
    The Store’s Role In Omni-Channel Commerce

    In this insightful podcast, Innovative Retail Technologies' Chief Editor, Erin Harris, talks to Jerry Rightmer, EVP and Chief Product and Strategy Officer at Starmount, about why the store is the hub of omni-channel commerce as well as the technical challenges retailers must overcome to set up the store for omni-channel success.

  • 4 Ways To Stay Ahead Of Hackers This Holiday Season
    4 Ways To Stay Ahead Of Hackers This Holiday Season

    Listen in as Andrew Bagrin, founder and CEO of My Digital Shield, talks to Innovative Retail Technologies’ Chief Editor, Erin Harris, about four important ways small to midsize retailers can and should secure their businesses against hackers and cyber-attacks this holiday shopping season.

  • Machine Learning’s Effect On Retail

    Listen in as Molham Aref, CEO and Kevin Sterneckert, Executive VP of Marketing at Predictix talk to Innovative Retail Technologies’ Editor in Chief, Erin Harris, about how machine learning is used in retail and how it improves merchandising and supply chain operations. During this insightful podcast, Aref and Sterneckert define machine learning and outline the benefits for retailers who adopt it to improve the decision-making process.

  • Reduce TCO Of Your Network

    Greg Griffiths, VP of Product Marketing at Earthlink talks to ISR’s Executive Editor, Erin Harris about how retailers can reduce the total cost of ownership (TCO) for their networks. Griffiths also addresses retailers’ concerns about moving networks to the cloud. 

  • Innovative Retail Technologies With Matt Pillar And Erin Harris

    Listen in as Matt Pillar and Erin Harris discuss the exciting changes coming to Integrated Solutions For Retailers.

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INDUSTRY RESEARCH

Mobile Is An Innovation Imperative - The Digitization Of The Shopper's Journey Omni-Channel: Shoppers' Expectations, Retailers' Responsibilities Cutting-Edge Supply Chain Strategies: Omni-Channel's Next Big Thing
Retail Mobility Omni-Channel Retail Supplement Omni-Channel Supply Chain
Retailers must put the shopping journey and its delivery via mobile at the forefront of customer-facing strategic initiatives. Consumers’ growing acceptance of mobile commerce and high expectations for seamless shopping and fulfillment experiences are putting unprecedented pressure on retailers to perform. Consumer expectations of a seamless omni-channel experience are reinventing the supply chain.

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OMNI CHANNEL RETAILING

The Omni-Channel retailing solution center is focused on helping retailers create a more concentrated and seamless consumer experience across all channels.  These retail channels include mobile, computers, brick-and-mortar stores, TV, radio, mail, and more. Reaching all these channels and providing the same consumer experience often requires new and advanced technologies designed to manage the Omni-Channel experience and control the retail supply chain.

Business intelligence (BI) and data analytics, Ecommerce solutions, marketing and loyalty programs, payment security solutions, and all supply chain and inventory management solutions often fall under the Omni-Channel category. BI and data analytics include the software and solutions used to capture and analyze data collection by retailers. Ecommerce is the internet-based component of Omni-Channel retailing, often in the form of a website or application.

Marketing and loyalty programs cover loyalty cards, rewards programs, online marketing, targeted marketing, and more.  Supply chain and inventory management solutions normally tie the channel together, allowing retailers to track and control their inventory and re-stocks in order to provide accurate stock levels no matter where customers are shopping.

OMNI-CHANNEL INDUSTRY NEWS

  • NetSuite Customers Deliver Record Holiday Results With Omnichannel Commerce Cloud Platform

    NetSuite Inc. (NYSE: N), the industry's leading provider of cloud-based financials / ERP and omnichannel commerce software suites, today announced that merchants running their B2C and B2B businesses on NetSuite’s unified omnichannel commerce platform, SuiteCommerce, transacted a total of 4.7 million orders online and in-store during the 2015 holiday period of November and December – a 21 percent increase from the same period in 2014. The figure represents a sevenfold increase over the industry, which experienced year-over-year retail holiday growth of only three percent, according to the National Retail Federation (NRF).

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OMNI-CHANNEL INDUSTRY VIDEOS

  • Incentive Comp In Retail: 5 Bottom-Line Benefits
    Incentive Comp In Retail: 5 Bottom-Line Benefits

    Among all the facets of retailing, employee motivation is one of the most important and manageable factors for success and profitability. A disgruntled sales associate is unlikely to connect well with customers. Retailers looking to increase wallet share and drive desired behavior such as increased cross sell/up sell opportunities, improved customer service and customer retention rely on incentive comp plans and strategies.

  • Best Practices Of Shopping Mall Analytics At Mandalay Bay
    Best Practices Of Shopping Mall Analytics At Mandalay Bay

    See how shopping mall analytics data from ShopperTrak helped to change the operation of the Shoppes at Mandalay Place.

  • Turning 2014's Holiday Spending Habits Into 2015 Revenue
    Turning 2014's Holiday Spending Habits Into 2015 Revenue

    What holiday shoppers “said” they’d do vs. what actually happened in 2014. This webcast will highlight the Retail Holiday spending habits from a survey-based study by Edison Research and the Oracle Marketing Cloud.

  • 5 Keys To The Digital Experience Equation: Leveraging, Customers, Content And Context

    The digital commerce evolution has transformed the traditional path to purchase. To deliver inspired selling experiences that meet an infinite number of unpredictable customer needs, the digital shopping experience must have all content and data available and ready to dynamically filter and adapt in an instant. Today the customer experience is comprised of multiple touch points, brand exploration, research and purchasing as part of the same experience.

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