Omni-Channel Resource Center Omni-Channel Resource Center

FEATURED OMNI-CHANNEL CONTENT

More Featured Omni-Channel Content

CURRENT ISSUE

Customer Service And The Repercussions Of Ignorance Customer Service And The Repercussions Of Ignorance

In the information age, it’s easy to listen to your customers .... It’s equally easy for your competition to listen to what your customers are saying about you.

The New Conversation In Retail Commerce The New Conversation In Retail Commerce

Conversational commerce is coming of age, and it’s being powered by a simple, inexpensive chatbot that virtually anyone can use.

The Business Case For Better Batteries The Business Case For Better Batteries

Lost productivity, inventory inaccuracy, and social irresponsibility are just a few of the sins associated with bad mobile device battery management.

Smarter Pricing, Bigger Profit Smarter Pricing, Bigger Profit

Price transparency is putting pressure on merchants to get strategic and granular about how they manage prices and drive profits.

More Omni-Channel Magazine Articles

OMNI-CHANNEL INDUSTRY PODCASTS

  • Big Benefits In Mobile SaaS
    Big Benefits In Mobile SaaS

    Not only does mobile SaaS (Software-as-a-Service) empower the retail workforce, it also saves money and improves the customer experience. Listen to this Innovative Retail Technologies podcast as GoSpotCheck's CEO and Co-Founder, Matt Talbot, explains how.

  • Why Commerce-As-A-Service Is Redefining Omni-Channel Retailing
    Why Commerce-As-A-Service Is Redefining Omni-Channel Retailing

    Arthur Lawida, president of CommerceTools, talks to Erin Harris, chief editor of Innovative Retail Technologies, about commerce-as-as-service and why it’s a smart model for retailers struggling to excel in omni-channel retailing. Lawida explains commerce-as-a-service in detail and how it’s redefining the way retailers operate their businesses.

  • The 4 Components Of Omni-Channel Retailing

    Many retailers fancy themselves true omni-channel retailers, but many lack some of the crucial components necessary to claim omni-channel. During his podcast with Innovative Retail Technologies’ Chief Editor, Erin Harris, Manish Chowdhary, founder and CEO of GoECart, lists the 4 necessary components of omni-channel retailing. And, he explains the technologies necessary to achieve it.

  • Commerce Of Caring: Season 01, Episode 01: Liberia

    From heartbreak to hope: The remarkable journey forward of a community in crisis and the volunteers who are helping to pave the way.

  • How To Make Omni-Channel Fulfillment Profitable

    In this Innovative Retail Technologies podcast, Chief Editor Erin Harris talks to Jerry Koch, Director, Corporate Marketing and Product Management at Intelligrated, about how retailers can make omni-channel fulfillment profitable. Koch explains fulfillment’s role in a better customer experience and also covers the key drivers of success in the DC.

More Omni-Channel Industry Podcasts

RETAIL RESEARCH SUPPLEMENTS

OMNI CHANNEL RETAILING

The Omni-Channel retailing solution center is focused on helping retailers create a more concentrated and seamless consumer experience across all channels.  These retail channels include mobile, computers, brick-and-mortar stores, TV, radio, mail, and more. Reaching all these channels and providing the same consumer experience often requires new and advanced technologies designed to manage the Omni-Channel experience and control the retail supply chain.

Business intelligence (BI) and data analytics, Ecommerce solutions, marketing and loyalty programs, payment security solutions, and all supply chain and inventory management solutions often fall under the Omni-Channel category. BI and data analytics include the software and solutions used to capture and analyze data collection by retailers. Ecommerce is the internet-based component of Omni-Channel retailing, often in the form of a website or application.

Marketing and loyalty programs cover loyalty cards, rewards programs, online marketing, targeted marketing, and more.  Supply chain and inventory management solutions normally tie the channel together, allowing retailers to track and control their inventory and re-stocks in order to provide accurate stock levels no matter where customers are shopping.

OMNI-CHANNEL INDUSTRY NEWS

More Industry News

OMNI-CHANNEL INDUSTRY VIDEOS

More Industry Videos