Omni-Channel Resource Center Omni-Channel Resource Center

FEATURED OMNI-CHANNEL CONTENT

  • Why Customers Break-Up With You, And How To Save Those Relationships
    Why Customers Break-Up With You, And How To Save Those Relationships

    A friend of mine recently placed an online order with a major retailer. Within seconds of clicking the button to confirm it, she realized it would be shipped to the wrong address. Having recently moved, she had neglected to update her shipping information in the account she’d had for years.

  • Delivering Great Customer Experiences Starts With Having Great Data
    Delivering Great Customer Experiences Starts With Having Great Data

    There is no greater imperative for today’s retailers than deepening brand loyalty. As such, they’re constantly evaluating how disruptive technologies can empower outstanding, differentiating customer experiences – the linchpin of the journey to digital transformation.

More Featured Omni-Channel Content

CURRENT ISSUE

Mobile Guidance For Store-Level Fulfillment Mobile Guidance For Store-Level Fulfillment

Legacy approaches to the management of store associates’ tasks aren’t conducive to the new omni-channel reality.

Cracking The Omni-Channel Customer Code Cracking The Omni-Channel Customer Code

How modern commerce platforms are bridging the digital/physical retail divide

Email Pays Big For Silver Jeans Co. Email Pays Big For Silver Jeans Co.

How Silver Jeans Co. increased sales more than 25% via strategic, personalized emails

Personalization Drives Clicks, Conversion At Office Depot Personalization Drives Clicks, Conversion At Office Depot

Office Depot subsidiary Viking reduced its customers’ time on site while doubling click-through rates and driving conversion beyond 50 percent.

More Omni-Channel Magazine Articles

OMNI-CHANNEL INDUSTRY PODCASTS

  • Big Benefits In Mobile SaaS
    Big Benefits In Mobile SaaS

    Not only does mobile SaaS (Software-as-a-Service) empower the retail workforce, it also saves money and improves the customer experience. Listen to this Innovative Retail Technologies podcast as GoSpotCheck's CEO and Co-Founder, Matt Talbot, explains how.

  • Why Commerce-As-A-Service Is Redefining Omni-Channel Retailing
    Why Commerce-As-A-Service Is Redefining Omni-Channel Retailing

    Arthur Lawida, president of CommerceTools, talks to Erin Harris, chief editor of Innovative Retail Technologies, about commerce-as-as-service and why it’s a smart model for retailers struggling to excel in omni-channel retailing. Lawida explains commerce-as-a-service in detail and how it’s redefining the way retailers operate their businesses.

  • The 4 Components Of Omni-Channel Retailing

    Many retailers fancy themselves true omni-channel retailers, but many lack some of the crucial components necessary to claim omni-channel. During his podcast with Innovative Retail Technologies’ Chief Editor, Erin Harris, Manish Chowdhary, founder and CEO of GoECart, lists the 4 necessary components of omni-channel retailing. And, he explains the technologies necessary to achieve it.

  • Commerce Of Caring: Season 01, Episode 01: Liberia

    From heartbreak to hope: The remarkable journey forward of a community in crisis and the volunteers who are helping to pave the way.

  • How To Make Omni-Channel Fulfillment Profitable

    In this Innovative Retail Technologies podcast, Chief Editor Erin Harris talks to Jerry Koch, Director, Corporate Marketing and Product Management at Intelligrated, about how retailers can make omni-channel fulfillment profitable. Koch explains fulfillment’s role in a better customer experience and also covers the key drivers of success in the DC.

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RETAIL RESEARCH SUPPLEMENTS

  • SMR Strategies For Digital Transformation
    SMR Strategies For Digital Transformation

    Small to midsize retailers (SMRs) have an advantage — size — and agility and nimbleness to consistently meet consumer needs. Or do they? This report describes some of the common capabilities that retailers possess in order to create and capitalize on agility to outperform the competitive field. This year we ask several IDC Retail Insights experts what they recommend small to midsize retailers do in several key functional competency areas.

  • The 2016 Security Special Report: Disturbing Discrepancies In Retail Security
    The 2016 Security Special Report: Disturbing Discrepancies In Retail Security

    New roles-based research on the state of retail security reveals deep disconnects among CEOs, CIOs, and directors of LP/AP.

  • The 2016 Mobility Special Report
    The 2016 Mobility Special Report

    Planet Retail details how mobile technologies enable meaningful customer experiences and how retailers must evolve to keep pace.

OMNI CHANNEL RETAILING

The Omni-Channel retailing solution center is focused on helping retailers create a more concentrated and seamless consumer experience across all channels.  These retail channels include mobile, computers, brick-and-mortar stores, TV, radio, mail, and more. Reaching all these channels and providing the same consumer experience often requires new and advanced technologies designed to manage the Omni-Channel experience and control the retail supply chain.

Business intelligence (BI) and data analytics, Ecommerce solutions, marketing and loyalty programs, payment security solutions, and all supply chain and inventory management solutions often fall under the Omni-Channel category. BI and data analytics include the software and solutions used to capture and analyze data collection by retailers. Ecommerce is the internet-based component of Omni-Channel retailing, often in the form of a website or application.

Marketing and loyalty programs cover loyalty cards, rewards programs, online marketing, targeted marketing, and more.  Supply chain and inventory management solutions normally tie the channel together, allowing retailers to track and control their inventory and re-stocks in order to provide accurate stock levels no matter where customers are shopping.

OMNI-CHANNEL INDUSTRY VIDEOS

  • WFM In 2016: Cloud, Compliance, And Collaboration

    Innovative Retail Technologies’ most recent survey of retail execs finds a market ripe for the adoption of cloud-based workforce management applications, tepid confidence in workforce compliance, and increasing collaboration among HR, store ops, and associates.

  • Retail Executives Tell All: Their Top Priorities For Keeping Stores Relevant

    A recent study commissioned by Aptos and conducted by GatePoint Research explored retail executives’ top priorities for technology investments that will help keep their stores relevant in the digital era. The research revealed that retailers perceive they are facing a multitude of pressing challenges, and consequently they have identified different priorities that will clearly compete for attention, resources and budget.

  • Consumer Expectations Soar: What Does It Mean For Retailers?
    Consumer Expectations Soar: What Does It Mean For Retailers?

    Prepare yourself for the new retail.  In 2016 IBM surveyed 1,500 U.S. consumers aged 13 to 60+ to (1) find out what today’s consumers consider most important when choosing where to shop and (2) compare those results to a similar study done in 2011.

  • A Look Inside Ascena Retail Group And How They Are Modernizing And Mobilizing Retail IT With VMware

    In this webcast you will be introduced to the digital world of Ascena Retail Group, which operates Justice, Maurices, Catherines, Dressbarn, Ann Taylor and Lane Bryant, and how they are using innovative technologies to modernize and mobilize retail IT to transform back of store operations, increase employee productivity, and enhance customer engagements.

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