$6.78 billion Tractor Supply Co. demands uptime from the mobile devices driving innovation in its warehouses and DCs.
While core retail sales rose 0.4% in January, analysts point to red flags that predict volatility.
Consumers spent $80.2 billion online, with a 44 percent increase in mobile spending.
President Trump’s proposed 20 percent border tax is garnering opposition from many industry leaders, including a group of Retail CEOs who recently sat down with the president to discuss their position.
Retailers missed out on $150 billion in revenue in 2016 because they failed to provide shoppers with personalized service, according to a new survey by TimeTrade. Providing shoppers with better customer experience could increase revenue by at least 5 percent, while millennials say they would pay up to 20 percent more for better retail experiences.
What do modern customer engagement and inventory management applications have in common? Increasingly, they both leverage artificial intelligence.
Convenience chain QuickChek gained huge store-level efficiencies by replacing manual legacy systems with a progressive suite of workforce management applications.
Why and how a growing number of merchants and consumers are turning toward mobile-based proximity payments.
$6.78 billion Tractor Supply Co. demands uptime from the mobile devices driving innovation in its warehouses and DCs.
In RSR's latest Omni-Channel Benchmark Report, you'll learn whether new view of the retail shopper translates into retailers finally taking definitive action, or makes significant progress in achieving an omni-channel strategy.
Small to midsize retailers (SMRs) have an advantage — size — and agility and nimbleness to consistently meet consumer needs. Or do they? This report describes some of the common capabilities that retailers possess in order to create and capitalize on agility to outperform the competitive field. This year we ask several IDC Retail Insights experts what they recommend small to midsize retailers do in several key functional competency areas.
New roles-based research on the state of retail security reveals deep disconnects among CEOs, CIOs, and directors of LP/AP.
Planet Retail details how mobile technologies enable meaningful customer experiences and how retailers must evolve to keep pace.
RSR and RVCF explain how true omni-channel retailing requires time, money, and technology and why predictive analytics and accurate measurement are critical to growth.
The Retail Industry Leaders Association’s (RILA’s) emerging technology committee identifies five of the most futuristic trends, cutting-edge technologies, and how to create a culture of innovation in the workplace.
There’s certain obviousness to the relationship between business analytics and operational efficiency in retail and hospitality. It goes without saying, for instance, that the more data buyers have about the sell-through rate of a certain SKU, the more efficient their POs will be. Or that the more finite the finance department’s view into labor spend, the more accurate its labor forecasts and budgets will be.
While evaluating company culture, I realized that to significantly impact loss and improve profits, we needed to do a better job of engaging associates from day one. After all, it’s not Human Resources’ job to convey the mission of Asset Protection to the entire organization. I also realized that I needed to move our focus from reacting to scenarios that caused loss to preventing them altogether.
The rate of change in the retail industry is astonishing, as organizations strive to keep pace with omni-channel selling, personalization, and demand for an enhanced in-store customer experience. Retail technologies are evolving at a similarly rapid pace, making it possible to do more than ever with the masses of business and customer data being collected every day.
It's time to challenge retail leadership. We talk about new customer experiences, equipped associates, and commerce anywhere, anytime. The truth is retail is run by old thinking and old metrics. The new entrepreneurial thinking wants to create a company from an idea, sell it, and move on. That difference between the old and new thinking in business creates a gap in retail leadership that will continue to get wider.
At the NRF BIG Show this January, we guarantee you won’t be able to swing your show bag in a circle without hitting a vendor touting its IoT (Internet of Things)-enabled widget. The IoT has quickly moved from a futuristic concept to a worn-out buzzword in the retail industry — so quickly, in fact, many merchants haven’t had the time to fully grasp what the IoT is, much less why its important to the future of retail.
Retailers must constantly meet and exceed ever-changing customer expectations. It’s what keeps shoppers coming back to your business. Delivering on customer expectations comes from the ability to complete the perfect order: Getting the right products delivered at the best price, when and where they want. For merchants, the perfect order means accomplishing this at the optimal cost and efficiency. By achieving the perfect order, merchants will delight customers with the ultimate, omnichannel experience of buy anywhere, fulfill anywhere and return anywhere and operate an efficient and profitable business. Unfortunately, too many retailers don’t possess these capabilities.
We’ve all been there: you go out shopping, you’re going through the motions and making progress, and suddenly analysis paralysis overwhelms you. Maybe you’re trapped in the dressing room, and you’ve picked out too many options. Maybe you’re standing in the aisle and looking at 20 different handbags and you don’t even know where to start. Or maybe you’ve picked an item you want, but your mind has now traveled back in time to philosophy class and suddenly thinking about the difference between want and need.
Self-service is no longer limited to ATMs and gas stations…The kiosk marketplace is expanding rapidly, as consumers become more and more accepting of self-service technologies. According to a recent survey, 85% of Americans and 91% of Millenials have used a self-service checkout kiosk.
The e-commerce industry is growing rapidly. With the demand for online shopping higher than ever before, retailers and brands are doing everything in their power to grab consumers’ attention and more importantly, their wallets. With access to an unlimited marketplace at their fingertips, consumers’ concept of patience is hastily diminishing.
We know that 2016 was the year of “omnichannel”—but we don’t believe omnichannel goes far enough. To us, omnichannel requires only the ability to accept payments in all channels. It’s a good and necessary step for any business, but it’s not enough in today’s retail environment. Modern consumers demand unified commerce: support for the entire customer journey across all channels, from brick‐and‐mortar to e‐commerce to in‐aisle and beyond.
Established in 1972, Honeywell Scanning and Mobility is a leading manufacturer of data collection and communication products designed specifically for mobile, on-site, and transaction processing applications.
Global Technology Systems is the trusted expert in mobile power technology. GTS designs and manufactures high-performance batteries, chargers, and power management technologies for essential mobile devices. Millions of business professionals, public safety, government, and military worldwide rely on GTS to power mission critical communications and mobile computing applications. Founded in 2000, GTS is headquartered in Framingham, MA.
Dayforce makes live, interactive Key Performance Indicators (KPIs) an integral part of the workforce management process. For your managers, this means the confidence of having the right information in the right context. For your company, it means less paid manager time on workforce processes and better, more consistent decision-making aligned with corporate priorities.
Today, SATO continues its tradition of designing and manufacturing high-quality industrial printers that deliver reliable performance with each print job.
Radial is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial’s technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud, payments, and tax systems and personalized customer care services.
Compliance Networks is a leading provider of solutions to the retail supply chain that enable enterprises to optimize flow within their supply chain and make informed decisions that ultimately increase shareholder value.
Forget B2B, B2C, and B2B2C. As the customer — specifically the Millennial and Gen Z segments — help shape the future of retailing, we’re in the throes of the “Me2B” economy.
At last month’s NRF BIG Show, Executive Director of the NRF Foundation and NRF Senior Vice President Ellen Davis gave a talk about the Foundation’s RISEup initiative.
Last week, my colleague, Matt, wrote about his take on virtual reality’s (VR) presence at the recent NRF BIG Show. Just as we predicted, VR, augmented reality (AR), AI, and more were top technologies showcased on the Expo floor. We spent plenty of time scoping out these and other technologies developed to help retailers improve store performance, personalize the shopping experience, streamline the supply chain, etc. We also spent quite a bit of time talking one-on-one with retail executives about their biggest opportunities and strategies for achievement in the weeks and months ahead.
The CES (Consumer Electronics Show) in Las Vegas typically serves as a precursor to the consumerist technologies that will filter into enterprise retail—and therefore be on full display at the NRF BIG Show—by the following year. So it goes that the virtual and augmented reality demonstrations that stole the show at CES 2016 last January were spiffed up with an enterprise twist and littered throughout the Javits Center at the NRF event last week.
I’ve written a couple of recent columns about the potential Trump effect on trade and taxes for U.S. retailers. These are topics that you should be on top of. Despite the fact that they’re out of your immediate control, you can, and of course should, make your voice heard. In the NRF and RILA, the retail industry has a solid lobbying presence in D.C. The strong representation of a collective industry is prerequisite to influence. If you don’t like what you see coming, join them, and fight city hall.
Innovative Retail Technologies (formerly Integrated Solutions For Retailers) is the premier source for innovative yet pragmatic technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.
Innovative Retail Technologies has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual research supplements feature content and opinions from our editorial staff and the retail analyst community.
Innovative Retail Technologies covers the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information on innovation that can improve their businesses and make them more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.
This headline may have you believe that the store is hanging on for dear life. While brick-and-mortar retailing isn’t on life support, brick-and-mortar retailing as we once knew it is. Just ask Macy’s, Sears, and The Limited. As e-commerce gains momentum by the day, over- and under-inventoried stores with ill-informed associates and aged technologies pose tangible issues for most brick-and-mortar retailers. Yet, there’s much more to resuscitating the store experience than any one 600-word article can tackle. For the sake of this article, let’s focus on a top brick-and-mortar concern we can all agree on — the associate’s ability to engage the customer.
We sat down with a pioneer of the retail innovation game to understand where he came from, how he works, and how he got to Neiman Marcus.
To us, “innovation” isn’t
just another business term...
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at Innovative Retail Technologies.
Aptos, Inc., a recognized market leader in retail technology solutions, recently announced Tailored Brands, Inc., has selected the powerful Aptos Sales Audit solution to improve financial visibility and decision making across its extensive omni-channel retail enterprise.
Innovative Retail Technologies’ most recent survey of retail execs finds a market ripe for the adoption of cloud-based workforce management applications, tepid confidence in workforce compliance, and increasing collaboration among HR, store ops, and associates.
2D bar codes are becoming increasingly popular across a wide range of industries for a number of reasons. Some enterprises have a desire to capture large amounts of data, despite space constraints, while others are being required to read 2D bar codes due to government regulations or supplier mandates.
Leveraging the modern and user-friendly Google® Android™ operating system packed with Honeywell extras, Honeywell’s Dolphin™ 7800 Android™ rugged EDA offers remote device management capabilities and invaluable security features, creating an enterprise-ready solution with an extended lifecycle and support provided by Honeywell.
For retailers looking to improve the customer experience, Honeywell’s Captuvo SL22 series enterprise sled for the Apple® iPod touch® mobile digital device empowers sales associates by providing them with the tools needed to engage more closely with customers and increase sales floor conversions.
The Stratos™ 2700 from Honeywell is their first hybrid bioptic in-counter scanner, combining omnidirectional laser scanning and integrated area-imaging to provide a platform for bar code reading optimized for the checkout experience.
Solidifying Honeywell’s position as the leader in vehicle-mount computing, the Thor VM2 builds on the best-in-class Thor VM1 that was created specifically to address the unique challenges of supply chain applications.
The Granit™ 1910i industrial-grade area-imaging scanner is designed to withstand the varied demands that exist in harsh working environments. Featuring a custom built housing that is redefining the standard for scanner reliability, the IP65 rated 1910i is built to survive 5,000 3.3´(1 m) tumbles and 50 drops to concrete from 6.5´ (2 m) even at -22°F (-30°C).