Cross Channel Magazine

  1. Cracking The Omni-Channel Customer Code
    10/20/2016

    How modern commerce platforms are bridging the digital/physical retail divide

  2. Email Pays Big For Silver Jeans Co.
    10/20/2016

    How Silver Jeans Co. increased sales more than 25% via strategic, personalized emails

  3. Personalization Drives Clicks, Conversion At Office Depot
    10/20/2016

    Office Depot subsidiary Viking reduced its customers’ time on site while doubling click-through rates and driving conversion beyond 50 percent.

  4. Gameday Merchandising Tackles Global Expansion
    10/20/2016

    A clunky and error-prone order process forced Gameday Merchandising to implement an innovative solution that enables the company to access international orders with ease.

  5. E-Commerce In 2017: The Maturation Of Omni-Channel
    10/20/2016

    Despite inventory visibility and customer experience management falling into place, merchants face legacy challenges to true omni-channel.

  6. Retail Tech Spending 2017: A Quest For The Complete Customer Experience
    10/20/2016

    Our annual, wide-ranging subscriber survey reveals the technologies that will drive retail in 2017, and customer experience is king.

  7. Customer Service And The Repercussions Of Ignorance
    8/17/2016

    In the information age, it’s easy to listen to your customers .... It’s equally easy for your competition to listen to what your customers are saying about you.

  8. The New Conversation In Retail Commerce
    8/17/2016

    Conversational commerce is coming of age, and it’s being powered by a simple, inexpensive chatbot that virtually anyone can use.

  9. The Business Case For Better Batteries
    8/17/2016

    Lost productivity, inventory inaccuracy, and social irresponsibility are just a few of the sins associated with bad mobile device battery management.

  10. Smarter Pricing, Bigger Profit
    8/17/2016

    Price transparency is putting pressure on merchants to get strategic and granular about how they manage prices and drive profits.