A GenSent Insights Update
The battle between the board of Men’s Wearhouse and its founder and former Chairman, George Zimmer, continues to have a significant negative impact on the Company’s online image. According to a report by GenSent Insights, theCompany’s Sentiment Score, a measure of the tone surrounding a brand on a scale of -100 to + 100, plummeted from an average of + 68 in mid-June to a low of -52. The sentiment on Twitter alone fell from an uncommonly high score of +93 to a low of -80.
The online buzz surrounding the story has been substantial. On June 19, 2013, the day Mr. Zimmer’s termination was announced, total online mentions rose 8,657% to over 12,000. Additional spikes in online volume were also experienced on June 24, the day Mr. Zimmer resigned from the board (2,253 total mentions) and June 25, when the Company provided a detailed explanation for the termination (8,500 total mentions).
At the time of the termination announcement, public sentiment was overwhelmingly in support of the founder and former chairman with the tweets such as:
However, after the detailed explanation for the termination was released by the Company, public sentiment, while still negative overall, became mixed:
“Prior analysis of crisis situations have shown that the best response is to act quickly and decisively to resolve the controversy. Prolonging an issue only delays the recovery of a brand’s image“according to Don Damore, President of GenSent Insights. “Once online conversations are focused on normal business again, the company’s sentiment score will return to pre-crisis levels.”
About GenSent Insights
GenSent Insights provides digital intelligence for executives, brand managers, social media directors, analysts and industry experts. We leverage General Sentiment’s proprietary natural language processing technology to produce in-depth, targeted industry reports. By measuring consumer sentiment surrounding product launches, advertising campaigns, potential issues and current events we identify actions and processes that significantly impact brand value and drive industry trends. For more information, visit www.generalsentment.com
SOURCE: GenSent Insights