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Editor's Notebook
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The Top Three Retail Initiatives For 2010, Per Your Peers
By Matt Pillar, Editor In Chief, Retail Solutions Online/Integrated Solutions For Retailers magazine
We just wrapped up production on our December special report called What Went Wrong? What's Going Right?, which is due for online publication later this month and in print Dec. 2. This was the most comprehensive report we've ever endeavored to publish. Read the article.
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Integrated Solutions For Retailers Featured Article
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Put Network Issues To Bed
By Erin Harris, Editor, Integrated Solutions For Retailers magazine
The Sleep Train, a mattress retailer, operated its 235 stores on seven different networks and experienced problematic customer service issues with several of those providers. By consolidating its network provider vendors from seven to one, the retailer eliminated billing problems and decreased customer service response time by three days.
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Executive Outlook
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Selling Over Social Media
By Charlie Lawhorn, senior VP business development, Stibo Systems
Social media has caused an explosion in new ways to market and sell products. But these new channels have introduced new complexities in managing product information — and new ways for it all to go wrong.
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Featured Articles
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Five POS Essentials To Consider When Planning Your Global Expansion Strategy
By Epicor Software Corporation
As international expansion becomes an increasingly attractive strategy, the list of multi-national retailers, particularly specialty retailers, will continue to grow. Leveraging the opportunity presented by hot spots of economic expansion around the world presents certain challenges, however. With globalization comes an increase in the complexity of managing core infrastructure, particularly point-of-sale (POS) systems.
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Live Help: The Power Of Click To Call And Click To Chat
By ATG
Most companies today understand that adding interactive live help services to their Web sites — including voice call back and online chat services — can help them acquire and retain more customers, increase transaction and order values, and reduce churn. The decision many companies say they struggle with, however, is whether to offer that help via voice or text chat.
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Gain Inventory Visibility
By Erin Harris, Editor, Integrated Solutions For Retailers magazine
When Dennis Hodgson, senior VP and CIO at A.C. Moore, joined the company in 2006, he made an alarming discovery. The retailer lacked an integrated merchandising system to monitor and replenish inventory for its 60,000+ SKUs, resulting in a severely over-stocked warehouse. Focused on gaining inventory visibility and a competitive advantage, Hodgson found a way to implement a full-scale retail merchandising system despite the retailer’s lack of IT resources.
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Featured Downloads
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| ClearCommerce® Guide To Fraud Prevention And Payment Processing |
| High-volume enterprise merchants and service providers consistently rely on the ClearCommerce® application suite to ensure an extremely reliable, flexible, and scalable operating environment for their diverse worldwide business requirements. |
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| New Features: QlikView 9 Business Intelligence Solution |
| The QlikView development team has once again listened to the ideas and suggestions of users, customers and partners. Together, your feedback and our development efforts have resulted in QlikView 9, with more than 100 new features and enhancements. |
| Browse the download library |
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Video
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| The PreScan™ Queue-Busting Software Application In Action |
| The PreScan™ queue-busting solution is a simple, cost-effective way to eliminate long checkout lines and increase customer satisfaction. See it in action. |
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On-Demand Webinar
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Interested in learning about how social media increases customer insight and boosts sales? Download the SAP-sponsored webinar Matt Pillar moderated, and listen in as top industry analysts explain how this topic benefits all retailers. Listen to the webinar
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Submission InformationThe Top Three Retail Initiatives For 2010, Per Your Peers By MattSubmission Information
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Retail Solutions Online invites members of the community to submit their technical articles,
application notes, white papers, tutorials, videos, press releases, and other relevant content for featuring on www.retailsolutionsonline.com and in our e-mail newsletter.
Please send your submissions or questions to us at editor@retailsolutionsonline.com.
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