Self-service is no longer limited to ATMs and gas stations…The kiosk marketplace is expanding rapidly, as consumers become more and more accepting of self-service technologies. According to a recent survey, 85% of Americans and 91% of Millenials have used a self-service checkout kiosk. Consumers gravitate towards the convenience and efficiency that self-service kiosks provide. You can now check into a hotel, order a meal, and print boarding passes for a flight – all without ever coming face-to-face with an employee. This technology can take customer relationships beyond transactions. It can deliver personalized interactions that when implemented properly, improves the in-store customer experience and can result in economic prosperity for businesses.
Self-service kiosks are favorably influencing consumer behavior and changing the way people shop. Here are some of the ways this technology can help your company thrive.