Featured Content

  1. How London Harness Keeps Customers Happier With 4-Second Chip Cards
    3/23/2017

    Wellesley’s London Harness has been a town institution since 1951. The company specializes in leather goods, particularly luxury bags and luggage, and they also offer a wide array of other gifts and services including engraving and monogramming for customers and corporations.

  2. Leveraging Top Trends In Digital Marketing
    3/17/2017

    The very first thing for retailers to understand about digital marketing is that a plan that may have worked beautifully for a competitor may not work at all for them. That’s one of the biggest challenges and why so many retailers are experiencing results from digital marketing campaigns that fall short of what could be achieved. Digital marketing isn’t different from any other type of marketing in that the best results are achieved from solid foundations — and the only way to build a truly rock solid foundation is to completely understand both your customers and the products that you sell.

  3. Best Buy Sales Slide As Customers Turn Online
    3/17/2017

    Revenue missed expectations for holiday period, leading to new strategies to recover.

  4. Walmart Expands Mobile App To Include Prescription Refills And Money Services
    3/16/2017

    Walmart has announced the addition of new features to its mobile app for its pharmacy and money services customers, including new ways for shoppers to skip regular checkout lines. The expansion means that now Pharmacy customers can use the Walmart app to refill prescriptions, track order status and view pricing and pickup details, then use express lanes to pick them up. It also allows customers using the retailer’s money services at its 1,200 wire-transfer centers to cash checks, pay bills and send money without paperwork, using the app to complete their transactions, and those services will have new express lanes to speed things up.

  5. Amazon Drops Free Shipping Threshold To $35 In Battle With Walmart’s New Policy
    3/15/2017

    Online retail giant Amazon has quietly dropped its free shipping threshold from $49 to $35, apparently in an effort to challenge Walmart’s new policy. Walmart announced in February that it has scrubbed its ShippingPass in favor of free two-day shipping in its battle for customers. In a conference call, Marc Lore, CEO of Walmart US eCommerce explained that as two-day shipping becomes a customer expectation, “we don’t think it’s necessary to charge a membership for it.”

  6. Target Announces Big Changes In Wake Of Slumping Sales
    3/14/2017

    Target vows to slash prices, refurbish stores, and open smaller urban locations to better compete.

  7. Virginia Is First State To Pass Legislation Governing Delivery Robots
    3/13/2017

    Virginia has become the first state to pass legislation that regulates the use of delivery robots, allowing them to operate on sidewalks and through crosswalks. The new state law will go into effect on July 1. While the new law does not require delivery robots to function within the line of sight of a human operator, it does require the operator to be able to take over in case of an issue with the robot. It also imposes a 10 mph speed limit and a 50 pound weight limit on the delivery robots.

  8. The Retailer's Blueprint For Success: Enabling Great Customer Experiences
    3/8/2017

    Retailers today confront challenges that are unprecedented in other industries. In fact, there’s a case to be made that retailers have experienced more change in the past few years than in the previous 100 years combined. As a result, retailers must adapt to deliver on changing customer expectations. Those who succeed are able to differentiate themselves, while those that fail become irrelevant.

  9. Retail Trends In 2017: The Year Of Evolution
    3/8/2017

    The trends this year retailers really need to focus on won’t be around the hottest new technologies or latest fads. Instead, companies that focus on delivering consistent, engaging customer experiences will set themselves up for long-term success. But in order to run your business successfully and provide the brand experiences shoppers expect, you must first have the right foundational systems in place.

  10. Critical Components To Achieving The Perfect Order
    2/24/2017

    Retailers must constantly meet and exceed ever-changing customer expectations. It’s what keeps shoppers coming back to your business. Delivering on customer expectations comes from the ability to complete the perfect order: Getting the right products delivered at the best price, when and where they want. For merchants, the perfect order means accomplishing this at the optimal cost and efficiency. By achieving the perfect order, merchants will delight customers with the ultimate, omnichannel experience of buy anywhere, fulfill anywhere and return anywhere and operate an efficient and profitable business. Unfortunately, too many retailers don’t possess these capabilities.