Featured Content

  1. Critical Components To Achieving The Perfect Order
    2/24/2017

    Retailers must constantly meet and exceed ever-changing customer expectations. It’s what keeps shoppers coming back to your business. Delivering on customer expectations comes from the ability to complete the perfect order: Getting the right products delivered at the best price, when and where they want. For merchants, the perfect order means accomplishing this at the optimal cost and efficiency. By achieving the perfect order, merchants will delight customers with the ultimate, omnichannel experience of buy anywhere, fulfill anywhere and return anywhere and operate an efficient and profitable business. Unfortunately, too many retailers don’t possess these capabilities.

  2. How In-Aisle Checkout Creates Bigger Tickets
    2/21/2017

    We’ve all been there: you go out shopping, you’re going through the motions and making progress, and suddenly analysis paralysis overwhelms you. Maybe you’re trapped in the dressing room, and you’ve picked out too many options. Maybe you’re standing in the aisle and looking at 20 different handbags and you don’t even know where to start. Or maybe you’ve picked an item you want, but your mind has now traveled back in time to philosophy class and suddenly thinking about the difference between want and need.

  3. The Rise Of Self-Service Kiosks
    2/14/2017

    Self-service is no longer limited to ATMs and gas stations…The kiosk marketplace is expanding rapidly, as consumers become more and more accepting of self-service technologies. According to a recent survey, 85% of Americans and 91% of Millenials have used a self-service checkout kiosk.

  4. Friendly Fraud: What It Is And How To Prevent It
    2/14/2017

    The e-commerce industry is growing rapidly. With the demand for online shopping higher than ever before, retailers and brands are doing everything in their power to grab consumers’ attention and more importantly, their wallets. With access to an unlimited marketplace at their fingertips, consumers’ concept of patience is hastily diminishing.

  5. How To Go Beyond Omnichannel
    1/30/2017

    We know that 2016 was the year of “omnichannel”—but we don’t believe omnichannel goes far enough. To us, omnichannel requires only the ability to accept payments in all channels. It’s a good and necessary step for any business, but it’s not enough in today’s retail environment. Modern consumers demand unified commerce: support for the entire customer journey across all channels, from brick‐and‐mortar to e‐commerce to in‐aisle and beyond.

  6. Why “Omnichannel” Isn’t Enough
    1/30/2017

    In 2016, omnichannel became the “must have” way to sell. It doesn’t matter if you’re a large national retailer or have a small local retailer—customers now expect you to be everywhere. They want to shop in person at your brick‐and‐mortar store, they want to browse online at your website, they want an app to make everything streamlined. In 2016, the full set of channels became mere table stakes.

  7. Expediting The Investigation And Reconciliation Of Deduction Claims
    1/26/2017

    Merchandise suppliers explain what information is required to quickly and efficiently identify the specific reason for a deduction and determine its validity.

  8. Creating The Right Retail Strategy For Successful eCommerce In The Age Of Amazon
    1/9/2017

    It’s a jungle out there and retailers are in a fight for survival of the fittest—just ask some of the casualties. This isn’t fear mongering. It is a retail reality being driven by table stakes set by the likes of Amazon.

  9. Build Or Buy? The Hidden Challenges Of An In-House Fraud Team
    1/9/2017

    In a world where retailers are losing $77 million in revenue per day due to eCommerce fraud globally, you better have the right fraud prevention strategy in place if you expect to survive. But should you use a third-party fraud management solution or build your own fraud team in-house?

  10. What’s In-Store For 2017?
    1/3/2017

    The ball has dropped, the confetti has fallen, and the New Year has officially been ushered in. With 2017 on the horizon, it’s time to look to the future. What does the future hold for retail? Let’s take a look at what a few of our colleagues have to say.