The pressure to create an integrated shopping experience in support of omni-channel retail strategies is very real. But there is no “finish line” when it comes to omni-channel success. It’s not just a matter of creating the right experience, it’s a matter of creating a better experience than the guys down the street…and sustaining it.
In today’s digital world, possibilities are endless. Advances in technology have drastically changed the retail landscape. Consumers can access information from their home, in the store, or on their mobile device. With the increased popularity of smart phones and wireless devices, businesses are rethinking the ways they service customers and streamline operations.
The most used and most widely supported mobile operating system for enterprise operations – Windows ® Embedded Handheld 6.5 (WEH 6.5) – is nearing its end of life and there is no clear-cut migration path for the millions of business users that depend on it.
Retail operations are complicated systems that require constant attention. Experienced professionals understand that getting even the smallest parts of operations right can mean the difference between success and failure. In today’s retail landscape, it’s important for stores to be as lean and productive as possible. A common technique for maximizing productivity is arming employees with the tools they need to be successful, including mobile devices. But, what happens when these tools are underperforming?
Walmart has announced the addition of new features to its mobile app for its pharmacy and money services customers, including new ways for shoppers to skip regular checkout lines. The expansion means that now Pharmacy customers can use the Walmart app to refill prescriptions, track order status and view pricing and pickup details, then use express lanes to pick them up. It also allows customers using the retailer’s money services at its 1,200 wire-transfer centers to cash checks, pay bills and send money without paperwork, using the app to complete their transactions, and those services will have new express lanes to speed things up.
Retailer Innovation Award recipients aren’t just doing something new, they’re reaping the business reward for the execution of their innovation.
Planet Retail details how mobile technologies enable meaningful customer experiences and how retailers must evolve to keep pace.
A Q&A With Matt Pillar & Lina Yang I Director, Hershey’s Advanced Technology & Foresight Lab
How Best Buy Canada is letting its customers define their experience with the brand and expanding its e-commerce market share along the way.
As the groundwork for enterprisewide data visibility falls into place, a game of connect-the-data dots is playing out in stores.
Janam Technologies LLC, a leadingprovider of rugged mobile computers that scan barcodes and communicate wirelessly, announced today that Draeger’s Supermarkets, an upscale grocery chain in one of the most tech-savvy cities in the United States, has deployed XG3 rugged mobile computers from Janam to improve inventory management in its grocery and housewares departments.