Once seen as a threat to brick-and-mortar retailing, smartphone-assisted shopping has proven to be a significant contributor to in-store experience and is driving customer loyalty. Retailers that embrace WiFi to deliver on the spot information to employees and customers are at the forefront of new forms of omni-channel engagement that can mean tremendous competitive advantage.
Interface Security Systems, a leading North American provider of Internet Protocol (“IP”) Bundled Managed physical security and secured managed network services announced last March that it has been selected by Family Dollar, Inc. as its IP Managed Service Provider across its entire retail platform. Family Dollar, a Fortune 300 company, recently completed a major initiative to modernize and refresh critical technology in each of its retail stores. The technology makeover, or Flat Rate Managed Service Project, as it is referred to, was launched in collaboration with Interface in July 2014 and completed in May 2015.
Year-round, Southern Fulfillment fulfills orders for Hale Groves and Pittman & Davis — two of the nation’s largest citrus gift brands. Its Vero Beach, Florida contact center constantly adapts staffing levels to support an average of 260,000 calls per year, ensuring the ultimate experience, during the peak holiday period or off-season.
For the past few months, my colleagues and I have been traveling the country, hosting CIO dinners. We do so to learn about key issues and trends and to provide a venue for CIOs to share experiences with their peers. Lots of good food but even better conversations.
Organizations of all sizes are increasingly embracing hosted and cloud options for the contact center. Spending for cloud-based contact centers surpassed spending for on- premises contact centers in 2012, Frost & Sullivan reported in Cloud Momentum Boosts Trends in the Contact Center.
By marrying traditional retail and interactive, innovative technologies, The Dandy Lab delivers a useful, memorable customer experience that’s redefining the industry.
As the groundwork for enterprisewide data visibility falls into place, a game of connect-the-data dots is playing out in stores.
Long live telephone sales, especially when $2.4 billion in sales are riding on them. At Advance Auto Parts, MPLS over high-speed DSL ensures every call reaches a destination.
Mobility is making a huge impact on how retailers deal with everything from inventory visibility to customer experience — with the ultimate goal of increased sales.
Retailers are collaborating to fight the rising level of retail crime through LP/AP organizations and by leveraging the huge amount of data new LP/AP technologies supply to benefit operations, sales, and the bottom line. See how the latest technologies are enabling this in The Annual Resource Guide To Loss Prevention.
Get powerful all IP video recording solution with March Networks 9000 Series IP Recorders. These purpose-built devices deliver the power and performance you need to manage large, IP-only video surveillance systems.
24x7 security monitoring to prevent breaches and protect your data.
Diagnose and resolve network performance issues.
A cloud optimized network that improves application performance and reduces costs.
Drive Customer Engagement and Insight with Secure WiFi & Analytics service for private internal use and public guest/in-store access.
A private nationwide managed network that securely connects business and cloud applications.
March Networks, a global provider of intelligent IP video solutions, is pleased to introduce its new MegaPX DPoC MicroDome. The IP camera is the industry’s first 3MP, video over coax surveillance camera to support the HomePlug AV / IEEE 1901 standard, enabling it to transmit video and audio in daisy-chain or loop configurations over a single analog cable.
Today, on average, IT departments spend 80% of their time just “keeping the lights on.” What if you could remove the burden of managing infrastructure operations without giving up control?
Mission-critical cloud applications demand that networks perform at unprecedented levels. Connectivity, bandwidth, speed and throughput make or break the employee and customer experience. Learn how smart network technologies like SD WAN and NaaS support cloud strategy today and in future. Hear retailer Genesco’s real-world insights on deploying smart network services.