Omni-Channel Resource Center Omni-Channel Resource Center

FEATURED OMNI-CHANNEL CONTENT

  • The Benefits Of Data Analysis Range From C-Suite To Part-Time Associates
    The Benefits Of Data Analysis Range From C-Suite To Part-Time Associates

    Retail has always been a numbers game. Metrics, KPIs, business intelligence, Big Data — you can’t escape the math if you expect to be profitable. The difference today is the massive amount of data available and variety of sources feeding the data machine. We’ve migrated from simply pulling numbers from our cash registers at the end of the day to cash registers, credit card processors, e-commerce sites, social media, email marketing, loyalty programs, and rewards cards all simultaneously making database deposits.

  • E-Commerce Set To Transform B2B, Manufacturing, And Distribution
    E-Commerce Set To Transform B2B, Manufacturing, And Distribution

    The internet disrupted everything from education to government to personal communications. E-Commerce turned brick-and-mortar retail, transportation, entertainment, and logistics upside down. Now, in the business-to-business (B2B) space, a convergence of maturing technologies is set to disrupt supply chains, distribution networks, and inventory management — just for starters.

More Featured Omni-Channel Content

CURRENT ISSUE

Welcome To The Post-POS Era Welcome To The Post-POS Era

The store? It’s not dead, but it’s playing a rapidly shrinking role in consumer mindshare.

Top Technologies Reinventing Retail Top Technologies Reinventing Retail

Eighty-eight percent of retail CIOs believe advanced analytics will have the greatest impact on their organizations over the next five years.

7 Ways To Optimize Omni-Channel Engagement 7 Ways To Optimize Omni-Channel Engagement

Technology plays a strategic role in a retailer’s ongoing effort to engage the customer.

Is There Enough Millenial Mindshare In Merchandising Is There Enough Millenial Mindshare In Merchandising

An RSR analyst expresses concern that merchandising emphasis is skewed too heavily toward Generation X.

More Omni-Channel Magazine Articles

OMNI-CHANNEL INDUSTRY PODCASTS

  • Introducing Batteries-as-a-Service
    Introducing Batteries-as-a-Service

    Listen in as IRT’s Chief Editor, Erin Harris, talks to GTS’ VP of Marketing, JR Rodrigues, about some of the next-gen ways retailers can leverage batteries to run their operations more effectively.

  • Big Benefits In Mobile SaaS
    Big Benefits In Mobile SaaS

    Not only does mobile SaaS (Software-as-a-Service) empower the retail workforce, it also saves money and improves the customer experience. Listen to this Innovative Retail Technologies podcast as GoSpotCheck's CEO and Co-Founder, Matt Talbot, explains how.

  • Why Commerce-As-A-Service Is Redefining Omni-Channel Retailing

    Arthur Lawida, president of CommerceTools, talks to Erin Harris, chief editor of Innovative Retail Technologies, about commerce-as-as-service and why it’s a smart model for retailers struggling to excel in omni-channel retailing. Lawida explains commerce-as-a-service in detail and how it’s redefining the way retailers operate their businesses.

  • The 4 Components Of Omni-Channel Retailing

    Many retailers fancy themselves true omni-channel retailers, but many lack some of the crucial components necessary to claim omni-channel. During his podcast with Innovative Retail Technologies’ Chief Editor, Erin Harris, Manish Chowdhary, founder and CEO of GoECart, lists the 4 necessary components of omni-channel retailing. And, he explains the technologies necessary to achieve it.

  • Commerce Of Caring: Season 01, Episode 01: Liberia

    From heartbreak to hope: The remarkable journey forward of a community in crisis and the volunteers who are helping to pave the way.

More Omni-Channel Industry Podcasts

RETAIL RESEARCH SUPPLEMENTS

  • Reimagining Retail Brick By Click
    Reimagining Retail Brick By Click

    With the ever-increasing impact of digital channels on consumer behavior, retailers need better tools and approaches to remain competitive.

  • Retailers’ Omni-Channel Blind Spot: Digital The Death Of The Single-Channel Shopper
    Retailers’ Omni-Channel Blind Spot: Digital The Death Of The Single-Channel Shopper

    In RSR's latest Omni-Channel Benchmark Report, you'll learn whether new view of the retail shopper translates into retailers finally taking definitive action, or makes significant progress in achieving an omni-channel strategy.

  • SMR Strategies For Digital Transformation
    SMR Strategies For Digital Transformation

    Small to midsize retailers (SMRs) have an advantage — size — and agility and nimbleness to consistently meet consumer needs. Or do they? This report describes some of the common capabilities that retailers possess in order to create and capitalize on agility to outperform the competitive field. This year we ask several IDC Retail Insights experts what they recommend small to midsize retailers do in several key functional competency areas.

OMNI CHANNEL RETAILING

The Omni-Channel retailing solution center is focused on helping retailers create a more concentrated and seamless consumer experience across all channels.  These retail channels include mobile, computers, brick-and-mortar stores, TV, radio, mail, and more. Reaching all these channels and providing the same consumer experience often requires new and advanced technologies designed to manage the Omni-Channel experience and control the retail supply chain.

Business intelligence (BI) and data analytics, Ecommerce solutions, marketing and loyalty programs, payment security solutions, and all supply chain and inventory management solutions often fall under the Omni-Channel category. BI and data analytics include the software and solutions used to capture and analyze data collection by retailers. Ecommerce is the internet-based component of Omni-Channel retailing, often in the form of a website or application.

Marketing and loyalty programs cover loyalty cards, rewards programs, online marketing, targeted marketing, and more.  Supply chain and inventory management solutions normally tie the channel together, allowing retailers to track and control their inventory and re-stocks in order to provide accurate stock levels no matter where customers are shopping.

OMNI-CHANNEL INDUSTRY VIDEOS

  • WFM In 2016: Cloud, Compliance, And Collaboration

    Innovative Retail Technologies’ most recent survey of retail execs finds a market ripe for the adoption of cloud-based workforce management applications, tepid confidence in workforce compliance, and increasing collaboration among HR, store ops, and associates.

  • Retail Executives Tell All: Their Top Priorities For Keeping Stores Relevant

    A recent study commissioned by Aptos and conducted by GatePoint Research explored retail executives’ top priorities for technology investments that will help keep their stores relevant in the digital era. The research revealed that retailers perceive they are facing a multitude of pressing challenges, and consequently they have identified different priorities that will clearly compete for attention, resources and budget.

  • Consumer Expectations Soar: What Does It Mean For Retailers?
    Consumer Expectations Soar: What Does It Mean For Retailers?

    Prepare yourself for the new retail.  In 2016 IBM surveyed 1,500 U.S. consumers aged 13 to 60+ to (1) find out what today’s consumers consider most important when choosing where to shop and (2) compare those results to a similar study done in 2011.

  • A Look Inside Ascena Retail Group And How They Are Modernizing And Mobilizing Retail IT With VMware

    In this webcast you will be introduced to the digital world of Ascena Retail Group, which operates Justice, Maurices, Catherines, Dressbarn, Ann Taylor and Lane Bryant, and how they are using innovative technologies to modernize and mobilize retail IT to transform back of store operations, increase employee productivity, and enhance customer engagements.

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