Cloud Growth Continues. 52% of merchants with more than 500 stores indicate more than 41% of their applications will be cloud-based within three years.
Savvy retailers know that an engaged workforce is key to driving customer satisfaction, operational performance, and ultimately, business success. In a recent examination of human capital trends, 85 percent of executives identified employee engagement as an important or very important priority for their organizations. But according to Gallup, only 26 percent of retail employees worldwide are engaged in their jobs.
Several recent proposals will raise the minimum wage and Living Wage that employers are obliged to pay in the United Kingdom. The changes highlight the need for up-to-date automated labour scheduling and time and attendance solutions to control labour costs and improve productivity and profitability.
A successful omnichannel experience focuses on how to truly engage the consumer at every stage of the shopping journey, especially as they prepare to make a purchase decision at store-level. Realizing that the customer-facing associate is a critical catalyst at this final stage in the shopping experience, savvy retailers are starting to cultivate the wellbeing — and thus the prowess — of their sales teams. To drive employee engagement, retailers are instituting new initiatives that motivate staffers, drive productivity, foster long-term careers, and most importantly, create more engaged employees eager to drive customer satisfaction.
Every retailer wants to be innovative, but what does “innovation” mean in the modern retail landscape?
Luxottica Group has a reputation for its considerable ongoing investment in the training and development of its associates and the quality of its work environment. With store associates playing such an important role in providing a consistently excellent shopping experience, the company needed to provide team members with a single place to view corporate communications, employee training direction, onboarding processes, tasks, and performance metrics.
You’ve read time and again that Millennials want to be aligned with companies that value and promote work/life balance as well as maintain an ethical social conscience and an unwavering commitment to philanthropy. Yet Millennials have a reputation for being flight risks when it comes to their jobs. So, beyond a flexible schedule and an altruistic work environment, what else is there? What are some other things retailers can do to make ‘em stay?
As the groundwork for enterprisewide data visibility falls into place, a game of connect-the-data dots is playing out in stores.
Do you find it difficult to measure store-level marketing and operational compliance? Are you missing field-level insights that could improve your retail execution? Well, now there is a tool available for your field team and sales reps to report this information in real-time. Streamline your team’s surveys, audits and reports with GoSpotCheck’s Mobile Data Collection software.
Kronos Workforce Central is a complete set of human resource and workforce management applications including Kronos HRMS, payroll, time and attendance, absence management, scheduling and more. Thousands of companies and millions of users in more than 60 countries use Kronos software every day to manage their most important resource—their employees. In fact, the system is in place at more than half of Fortune 1,000 organizations.
Workforce Ready by Kronos is a user-friendly HR platform that offers enterprise-class capabilities for small and medium-sized businesses across any industry. With Kronos Workforce Ready, SMBs have a single web-based platform and interface to manage all employee data, from HR, time and attendance to payroll and more.
Innovative Retail Technologies’ most recent survey of retail execs finds a market ripe for the adoption of cloud-based workforce management applications, tepid confidence in workforce compliance, and increasing collaboration among HR, store ops, and associates.
With automated scheduling, what you get out of it is only as good as what you put in; its value and effectiveness are entirely dependent on the range of relevant data the system is given to make informed decisions. To have a real impact on optimizing your workforce the WFM requires information specific to your individual associates and retail location. Listen in as Matt Zelek, VP and Industry Consultant, Empower Software Solutions, talks to Innovative Retail Technologies’ Chief Editor, Erin Harris, about some of the key considerations retailers should make when deciding between manual versus automated scheduling.