To develop a multidisciplinary IP surveillance infrastructure that would serve LP and operations, Kroger took innovation into its own hands.
The Link Between Customer Centricity And Logistics
As consumer demand for a convenient omnichannel retail experience grows, these requirements have a direct impact on the retailer’s approach to logistics, distribution and fulfillment.
With EMV Deadline Upon Us, Visa Continues To Assert That PINS are Not Necessary For Security
Visa says it’s the chip, not the PIN that secures the card.
Kohl’s Launches Pilot Of Caribou Coffee Cafes To Entice Shoppers
Effort hope to get shoppers to linger in-store.
Target Announces Price Matching of Online Prices Of Competitors
Changes to price matching policy include matching offers from Walmart.com and Amazon.
THE CURRENT ISSUE
LP Integrates With The Total Enterprise For Success
The loss prevention/asset protection team is designed to support any retailer’s critical mission.
Changing The STORY: Breathing New Life Into The Customer Experience
The recipe for a top-notch customer experience includes the right mix of technology and an empowered workforce.
Why Loss Prevention Is Ready For Change
Because retail is evolving and changing, so too must all departments, especially loss prevention, to positively affect profitability and growth.
Welcome To Innovative Retail Technologies
Welcome to the inaugural issue of Innovative Retail Technologies! On behalf of our entire team, we’re thrilled to deliver what you’ve asked for — insightful editorial that explains innovation on your terms. As we open this exciting new chapter, we close — quite literally — another.
The Hard Road To Innovation
No one said innovation is easy, but understanding what innovation is — and what it isn’t — can improve margins.
RETAIL INDUSTRY RESEARCH
|Mobile Is An Innovation Imperative - The Digitization Of The Shopper's Journey||Omni-Channel: Shoppers' Expectations, Retailers' Responsibilities||Cutting-Edge Supply Chain Strategies: Omni-Channel's Next Big Thing|
|Retailers must put the shopping journey and its delivery via mobile at the forefront of customer-facing strategic initiatives.||Consumers’ growing acceptance of mobile commerce and high expectations for seamless shopping and fulfillment experiences are putting unprecedented pressure on retailers to perform.||Consumer expectations of a seamless omni-channel experience are reinventing the supply chain.|
RETAIL GUEST EXPERT SERIES
Omnichannel Retailing – Recipe For Success
I recently read a report by Happiest Minds that listed the ingredients needed for the perfect retail order. The list included items like stock availability, timely delivery, perfect quantity, right packaging and correct invoicing. While each ingredient might seem basic, in reality it takes a team of experts to execute each component flawlessly.
Advances In Automation And Video Analytics Can Drive The Retail Industry
As automation and “smart homes” increase in popularity in the residential industry, ADT has also seen automation play a larger role in retail growth. From driving standard operating procedure analytics to customer flow maximizing dollars per store visitor, automation technology allows retailers to focus on their core business.
Price Wars Are Not The Answer: Win Over Customers Without Competing On Price
Between the numerous price check apps in the market and the fact that there are plenty of retailers selling the same products, it’s easy to see why many merchants get into price wars, flash sales, and outrageous discounts to entice shoppers.
Alleviate The Complications Of Retail Task Management With Workforce Technology
What shoppers don’t see, but store managers know all too well, is the amount of planning that goes on behind the scenes in order to deliver a reliable customer experience. Whether it’s a local grocery store or a national hardware retailer, all of the products you see on the shelves were produced, packaged, and shipped to that location – then unboxed, displayed, and sold to customers by trained associates.
Adapting Retail DCs To Support Omni-Channel Fulfillment
This is the second in a three-part series of articles describing how retailers can adapt their fulfillment and returns processes to address omni-channel needs using Mobile Work Execution software which complements existing information systems. This article focuses on DC-based processes while the third and final article will discuss in-store processes.
Design Elements That Transform Shoppers Into Brand Ambassadors
As visual merchandising designers, the team and I strive to create displays that capture the shopper’s attention so they purchase a product or service. This sets the stage for a conversion from the average consumer into a brand ambassador. I’ve previously discussed that we’re most successful when we design a retail piece that sets the stage for such transference.
Rethinking Online Returns
Comparing the return policies and processes of top online retailers to shopper preferences.
Consumer Commerce: It’s Not About Channels. It’s Simply About Shopping.
It’s no secret that the world of retail has evolved into a consumer driven culture, one that is fueled by personal smart technology devices which allows for the instant gratification of knowledge and service that today’s consumer craves and demands.
E-Commerce In A Hurry
A century-old retailer takes its outlet stores online in just four-and-a-half months, then watches e-commerce boom.
Manual Vs. Automated Labor Scheduling: Key Considerations For Retailers
A Q&A with Matt Zelek, VP and Industry Consultant, Empower Software Solutions.
FEATURED RETAIL SOLUTIONS PROVIDERS
GoSpotCheck streamlines the data collection process by saving reps time in the field and giving management a powerful, easy-to-digest reporting dashboard. Our customers, ranging from startups to Fortune 50 market leaders, use GoSpotCheck’s mobile data collection every day to get actionable insights from their data and improve retail execution.
Dayforce makes live, interactive Key Performance Indicators (KPIs) an integral part of the workforce management process. For your managers, this means the confidence of having the right information in the right context. For your company, it means less paid manager time on workforce processes and better, more consistent decision-making aligned with corporate priorities.
NetSuite delivers a cloud-based, multi-channel retail management system that brings together NetSuite Retail Anywhere POS with eCommerce, CRM and marketing, merchandising and order management, financials, and warehouse management into a single, centrally-managed solution.
Empower Software Solutions
Empower Software Solutions provides innovative HR and workforce solutions for thousands of organizations, from small and medium businesses to some of the world’s largest retailers, manufacturers, and financial services companies. With integrated solution suites featuring payroll and HR management, tax software and outsourcing, workforce management, and talent management, Empower Software provides the most flexible solutions and superior technology, backed by the industry’s best service. Whether cloud-based or on-premise, via laptop or mobile device, Empower helps organizations achieve their people-powered objectives by creating a passionate, energized workforce.
Since 1993, ShopperTrak has been helping retailers, malls and entertainment venues around the globe learn who is coming in their doors, where they’re going, and how to make the most of that information.
Celerant Technology Corporation
Celerant Technology, a privately held Corporation, develops in-house and provides high-quality, advanced retail management software systems to retail organizations.
FROM THE EDITOR'S DESK
Onboarding Holiday Help? Don’t Cut Corners
Earlier this month, I shared a few tips for hiring holiday help in a shallow labor pool marked by low unemployment and a growing population of able-bodied Americans who simply don’t want to work.
The Bureau of Labor Statistics pegs the national unemployment rate heading into the holiday season at just 5.5%, a drop of nearly 50% from its post-recession peak in late 2009. It’s considerably lower in some regions. That’s positive news for the labor force and the economy, but it could have some negative implications for retailers and logistics providers looking to staff up for the holidays. Good help is hard to find in a deep labor pool, and it’s incredibly hard to find in a shallow one.
Last week, I had the opportunity to participate in a webinar for Vend, and the topic was how to win customers without competing on product and price. It’s a great topic; here are some of the points I covered during the webcast.
October first is this Thursday. It’s D-day for the EMV liability shift, the big deadline that’s been all the hullabaloo in retail payment circles for the last, I don’t know, five or ten years. And despite estimates that some 8 in 10 small to midsized retailers hadn’t adopted EMV-ready systems as of mid-September (according to a Software Advice study), the sky has not begun to fall. Further, regardless of the more than half of U.S. adults who admit they don’t know anything about EMV or the move to chip-enabled credit cards (according to recent research conducted by HarborTouch), they’re still swiping plastic. That’s the good news.
Retailers came to the realization long ago that accommodating the mobile-savvy consumer isn’t innovative retailing, it’s business as usual. Cut to a few years later, and the retail industry is in the throes of a full-fledged digital transformation. Here we are with another behemoth term, and depending on whom you ask, the definition of digital transformation differs slightly, but most will agree that the digital transformation occurring in retail means embracing technologies such as cloud, mobile, predictive analytics, as well as social networks to improve the business.
ABOUT INNOVATIVE RETAIL TECHNOLOGIES
Innovative Retail Technologies (formerly Integrated Solutions For Retailers) is the premier source for innovative yet pragmatic technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.
Innovative Retail Technologies has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual research supplements feature content and opinions from our editorial staff and the retail analyst community.
Innovative Retail Technologies covers the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information on innovation that can improve their businesses and make them more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.
Alton Lane Brings Innovation To Omni-Channel
Tailored apparel retailer Alton Lane combines classic, oldschool, high-touch retailing with innovative technologies and practices to deliver a next-gen, omni-channel customer experience that yields a 96% conversion rate.
GameStop Breaks New Ground With Beacons
An innovative deployment of beacons in nearly 150 test-market stores delivers an education in best practices at the GameStop Technology Institute.
IRT Is The New ISR
Our name is new, but the concept that precedes it is not. Long before we made the decision to rebrand, we began a concerted effort, driven by Executive Editor Erin Harris, to challenge our story subjects, our editorial contributors, and ourselves to push the innovation envelope.
CURRENT RETAIL HEADLINES
CloudRoute Helps Customers Embrace The Cloud through Microsoft Cloud Solution Provider Program
CloudRoute, today announced its participation in the Microsoft Cloud Solution Provider Program. The program is designed to strengthen customer relationships and expand cloud sales opportunities by enabling partners to provide direct billing, sell combined offers and services, as well as directly provision, manage and support products and services.
IRT ON TWITTERISR on Twitter
Machine Learning’s Effect On Retail
Listen in as Molham Aref, CEO and Kevin Sterneckert, Executive VP of Marketing at Predictix talk to Innovative Retail Technologies’ Editor in Chief, Erin Harris, about how machine learning is used in retail and how it improves merchandising and supply chain operations. During this insightful podcast, Aref and Sterneckert define machine learning and outline the benefits for retailers who adopt it to improve the decision-making process.
Turn Returns into a Competitive Advantage.
Product returns cost money--no one's disputing that. But a flexible returns policy can deliver customer satisfaction and fuel increased sales over time.
EasyDL Software Plug-In
Easy DL™ software plug-in parses bar code data found on government-issued identification cards to deliver ready to use information to the host system.
The proven leader in sales tax decision automation.
Twisted Pair’s WAVE ® software simplifies communications for enterprises of all sizes by removing technology barriers to seamless interoperability. Unique for its software-only approach and compelling for its unmatched functionality, flexibility and performance, WAVE connects and extends the IP-centric enterprise and the mobile workforce using two-way radio systems, smartphones, desktop IP phones, PCs and industry-standard unified communication and collaboration applications.
Designed for the most complex, enterprise-wide labor management environments, EmpowerWFM delivers true workforce optimization in real-time via a suite of flexible integrated solutions, including budgeting, forecasting scheduling, and powerful analytics.
SATO CLNX Series Industrial Thermal Printers
With the NEW CLNX Series your problems are solved! Only the CLNX will address the typical thermal printer issues you experience today by its many user friendly features and rugged design.