Anything But Off The Shelf

To develop a multidisciplinary IP surveillance infrastructure that would serve LP and operations, Kroger took innovation into its own hands.

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  • The Hard Road To Innovation
    The Hard Road To Innovation

    No one said innovation is easy, but understanding what innovation is — and what it isn’t — can improve margins.

  • Welcome To Innovative Retail Technologies
    Welcome To Innovative Retail Technologies

    Welcome to the inaugural issue of Innovative Retail Technologies! On behalf of our entire team, we’re thrilled to deliver what you’ve asked for — insightful editorial that explains innovation on your terms. As we open this exciting new chapter, we close — quite literally — another.

  • 5 Tips For Tackling Shrink
    5 Tips For Tackling Shrink

    In this era of escalating retail loss and shrink, many companies are evaluating and deploying tools and technology to ebb this disastrous tide.  Stepping back from a situation is sometimes necessary to ensure that the proper focus and resources are applied. 

  • Changing The STORY: Breathing New Life Into The Customer Experience
    Changing The STORY: Breathing New Life Into The Customer Experience

    The recipe for a top-notch customer experience includes the right mix of technology and an empowered workforce.

  • The Competitive Advantage Of SaaS
    The Competitive Advantage Of SaaS

    As SaaS acceptance grows, the retailers are looking beyond safe “gateway” applications in search of competitive differentiation in the cloud.

More From The Current Issue


Mobile Is An Innovation Imperative - The Digitization Of The Shopper's Journey Omni-Channel: Shoppers' Expectations, Retailers' Responsibilities Cutting-Edge Supply Chain Strategies: Omni-Channel's Next Big Thing
Retail Mobility Omni-Channel Retail Supplement Omni-Channel Supply Chain
Retailers must put the shopping journey and its delivery via mobile at the forefront of customer-facing strategic initiatives. Consumers’ growing acceptance of mobile commerce and high expectations for seamless shopping and fulfillment experiences are putting unprecedented pressure on retailers to perform. Consumer expectations of a seamless omni-channel experience are reinventing the supply chain.

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  • Omnichannel Retailing – Recipe For Success
    Omnichannel Retailing – Recipe For Success

    I recently read a report by Happiest Minds that listed the ingredients needed for the perfect retail order.  The list included items like stock availability, timely delivery, perfect quantity, right packaging and correct invoicing.  While each ingredient might seem basic, in reality it takes a team of experts to execute each component flawlessly.

  • Advances In Automation And Video Analytics Can Drive The Retail Industry
    Advances In Automation And Video Analytics Can Drive The Retail Industry

    As automation and “smart homes” increase in popularity in the residential industry, ADT has also seen automation play a larger role in retail growth. From driving standard operating procedure analytics to customer flow maximizing dollars per store visitor, automation technology allows retailers to focus on their core business.

  • Price Wars Are Not The Answer: Win Over Customers Without Competing On Price
    Price Wars Are Not The Answer: Win Over Customers Without Competing On Price

    Between the numerous price check apps in the market and the fact that there are plenty of retailers selling the same products, it’s easy to see why many merchants get into price wars, flash sales, and outrageous discounts to entice shoppers.

  • Alleviate The Complications Of Retail Task Management With Workforce Technology
    Alleviate The Complications Of Retail Task Management With Workforce Technology

    What shoppers don’t see, but store managers know all too well, is the amount of planning that goes on behind the scenes in order to deliver a reliable customer experience. Whether it’s a local grocery store or a national hardware retailer, all of the products you see on the shelves were produced, packaged, and shipped to that location – then unboxed, displayed, and sold to customers by trained associates.

  • Adapting Retail DCs To Support Omni-Channel Fulfillment
    Adapting Retail DCs To Support Omni-Channel Fulfillment

    This is the second in a three-part series of articles describing how retailers can adapt their fulfillment and returns processes to address omni-channel needs using Mobile Work Execution software which complements existing information systems. This article focuses on DC-based processes while the third and final article will discuss in-store processes.

More From The Expert Series


  • E-Commerce In A Hurry

    A century-old retailer takes its outlet stores online in just four-and-a-half months, then watches e-commerce boom.

  • Manual Vs. Automated Labor Scheduling: Key Considerations For Retailers

    A Q&A with Matt Zelek, VP and Industry Consultant, Empower Software Solutions.

  • Inside The Fair Labor Standards Act (FLSA)

    A Q&A with Matt Zelek, VP and Industry Consultant, Empower Software Solutions.

  • Why Unified Commerce Platform Is A MUST For Business Growth

    To be successful in omni-channel commerce, companies of all sizes can no longer rely on legacy siloed or homegrown business applications. With the unprecedented amount of data gathered at different points in the organization that needs to be shared across functions, efficient workflows are simply not possible when operating a patchwork of siloed point solutions and legacy applications. No matter what a systems integrator may tell you, these siloed bits of technology will never communicate as effectively as one unified platform does.

  • SoccerPro Grows Y/Y Revenue By 25% And Increase Mobile Revenue By 82% With eCommerce Solution

    Founded in 2004, SoccerPro sells soccer performance gear and licensed apparel throughout the U.S and abroad. The and websites collectively serve as the ecommerce arm for their six brick and mortar locations, and the call center (which manages bulk and B2B orders). The company needed a fully integrated omni-channel commerce suite, with advanced capabilities, live in short order, to capitalize on anticipated growth in sales for the World Cup Soccer in the summer of 2014.

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  • ShopperTrak

    Since 1993, ShopperTrak has been helping retailers, malls and entertainment venues around the globe learn who is coming in their doors, where they’re going, and how to make the most of that information.

  • Empower Software Solutions
    Empower Software Solutions

    Empower Software Solutions provides innovative HR and workforce solutions for thousands of organizations, from small and medium businesses to some of the world’s largest retailers, manufacturers, and financial services companies.  With integrated solution suites featuring payroll and HR management, tax software and outsourcing, workforce management, and talent management, Empower Software provides the most flexible solutions and superior technology, backed by the industry’s best service. Whether cloud-based or on-premise, via laptop or mobile device, Empower helps organizations achieve their people-powered objectives by creating a passionate, energized workforce.

  • GoECart

    GoECart provides a complete software suite that enables SMB merchants to manage all aspects of omni-channel commerce—from an award-winning ecommerce platform, enterprise-class order management, inventory management, and in-store POS to marketing, merchandising, online marketplaces, fulfillment and customer service. GoECart eliminates technology and integration hassles, allowing businesses to run better and grow faster. Appropriately named “GoECart 360,” the suite helps retailers sell more efficiently across ALL major customer touch points.

  • Honeywell

    Established in 1972, Honeywell Scanning and Mobility is a leading manufacturer of data collection and communication products designed specifically for mobile, on-site, and transaction processing applications.

  • EarthLink

    A wave of innovation in retail technology provides opportunities to enhance the way your customers engage while increasing employee productivity and strengthening PCI compliance. But how do you upgrade your stores without driving up costs? EarthLink Business® can help you get more from your IT and communications infrastructure with solutions tailored to store size, application needs and seasonal changes.

  • Celerant Technology Corporation
    Celerant Technology Corporation

    Celerant Technology, a privately held Corporation, develops in-house and provides high-quality, advanced retail management software systems to retail organizations.

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  • 3 Ways To Compete On Service
    3 Ways To Compete On Service

    Last week, I had the opportunity to participate in a webinar for Vend, and the topic was how to win customers without competing on product and price. It’s a great topic; here are some of the points I covered during the webcast.

Who’s Ready For EMV? Not It!

October first is this Thursday. It’s D-day for the EMV liability shift, the big deadline that’s been all the hullabaloo in retail payment circles for the last, I don’t know, five or ten years. And despite estimates that some 8 in 10 small to midsized retailers hadn’t adopted EMV-ready systems as of mid-September (according to a Software Advice study), the sky has not begun to fall. Further, regardless of the more than half of U.S. adults who admit they don’t know anything about EMV or the move to chip-enabled credit cards (according to recent research conducted by HarborTouch), they’re still swiping plastic. That’s the good news.

Overwhelmed By Retail’s Digital Transformation? Don’t Be.

Retailers came to the realization long ago that accommodating the mobile-savvy consumer isn’t innovative retailing, it’s business as usual. Cut to a few years later, and the retail industry is in the throes of a full-fledged digital transformation. Here we are with another behemoth term, and depending on whom you ask, the definition of digital transformation differs slightly, but most will agree that the digital transformation occurring in retail means embracing technologies such as cloud, mobile, predictive analytics, as well as social networks to improve the business.

AP/LP Priorities Follow Omni-Channel Initiatives

The digital transformation of stores is the big news coming out of our annual retail tech spending survey (due out next month). Mobile POS hardware and digital signage will lead in-store hardware spending in 2016, and wireless networking/WiFi will lead in-store software spending.

An Early Look At Retail Tech Spending In 2016

Nearly 78 percent of the 500 retail executives we surveyed for our 2016 Retail Tech Spending Report (due out next month) said their companies place emphasis on innovative technologies and processes to increase margins and improve the customer experience.

More From The Editor


Innovative Retail Technologies (formerly Integrated Solutions For Retailers) is the premier source for innovative yet pragmatic technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.

Innovative Retail Technologies has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual research supplements feature content and opinions from our editorial staff and the retail analyst community.

Innovative Retail Technologies covers the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information on innovation that can improve their businesses and make them more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.

  • Alton Lane Brings Innovation To Omni-Channel
    Alton Lane Brings Innovation To Omni-Channel

    Tailored apparel retailer Alton Lane combines classic, oldschool, high-touch retailing with innovative technologies and practices to deliver a next-gen, omni-channel customer experience that yields a 96% conversion rate.

  • GameStop Breaks New Ground With Beacons
    GameStop Breaks New Ground With Beacons

    An innovative deployment of beacons in nearly 150 test-market stores delivers an education in best practices at the GameStop Technology Institute.

  • IRT Is The New ISR
    IRT Is The New ISR

    Our name is new, but the concept that precedes it is not. Long before we made the decision to rebrand, we began a concerted effort, driven by Executive Editor Erin Harris, to challenge our story subjects, our editorial contributors, and ourselves to push the innovation envelope.


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