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| GameStop Breaks New Ground With Beacons |
| By Matt Pillar, senior executive editor |
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An innovative deployment of beacons in nearly 150 test-market stores delivers an education in best practices at the GameStop Technology Institute. |
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| Adapting Retail DCs To Support Omni-Channel Fulfillment |
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By Jeff Slevin, chief operating officer, Lucas Systems
This is the second in a three-part series of articles describing how retailers can adapt their fulfillment and returns processes to address omni-channel needs using Mobile Work Execution software, which complements existing information systems. This article focuses on DC-based processes while the third and final article will discuss in-store processes. |
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| comScore U.S. Study: 2015 Pulse Of The Online Shopper |
| In a world of constant connectivity, amidst the frantic pace of technological change for both consumers and retailers, today’s “flex shopper” has been born. This flex shopper is ruthlessly efficient, switching channels and devices to best suit personal convenience when evaluating and purchasing products. |
| For Back-To-School Shoppers, Message Was Everything |
By Christine Kern, contributing writer
While physical stores still win out, online marketing is still imperative. |
| Owning The New Customer Journey In The Digital Era |
By Seeta Hariharan, general manager and group head, Tata Consultancy Services’ Digital Software & Solutions Group
Being a retailer in today’s digital marketplace has become an extreme sport. Challenges abound with digital technologies continuing to transform the consumer’s shopping experience and driving retailers to relentlessly rethink and reshape their businesses. |
| Hosted Contact Center Helps Citrus Gift Company Squeeze Out More Productivity And Cost |
| Year-round, Southern Fulfillment fulfills orders for Hale Groves and Pittman & Davis — two of the nation’s largest citrus gift brands. Its Vero Beach, Florida, contact center constantly adapts staffing levels to support an average of 260,000 calls per year, ensuring the ultimate experience, during the peak holiday period or off-season. |
| The Consequences Of The Recent SEC Ruling On Retailers |
By Christine Kern, contributing writer
Retail executive pay will come under scrutiny. |
| Technology Changes The Game, But Not The Players |
By Stephen Gorman, business development director, and Virginia Fraser, senior communications editor, Insights Learning and Development
Cash registers used to only do what their namesake denotes — register cash. Now, you’d be hard-pressed to find a cash register in a leading retail environment that only operates as a money till. In its place you’ll find sophisticated POS systems that not only process sales transactions, but also manage inventory, recognize customer loyalty programs and incentives, and other important business line and back-office functions. |
| Best Practices Of Using Real-Time Traffic Reporting At Crate And Barrel |
| Crate and Barrel is an industry-leading multichannel home furnishings specialty retailer, known for its exclusive housewares and furniture designs. In addition to a thriving direct marketing division that services more than 90 countries, the company operates stores in most major North American markets as well as international franchise locations in Dubai, Singapore, and Mexico. |
| New Tyco Retail Experience Center Opens |
By Christine Kern, contributing writer
Tyco Retail Solutions and Walmart enter a leading-edge partnership to drive greater business value. |
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| Overwhelmed By Retail's Digital Transformation? Don't Be. |
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By Erin Harris, editor in chief
Retailers came to the realization long ago that accommodating the mobile-savvy consumer isn’t innovative retailing, it’s business as usual. Cut to a few years later, and the retail industry is in the throes of a full-fledged digital transformation. Here we are with another behemoth term, and depending on whom you ask, the definition of digital transformation differs slightly, but most will agree that the digital transformation occurring in retail means embracing technologies such as cloud, mobile, predictive analytics, as well as social networks to improve the business. |
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