| Shopper Loyalty Programs Done Right |
By Kevin Kearns, ShopperTrak
Not all loyalty programs are made equally. The days of simply presenting a generic plastic card at the point of sale are gone. Today’s consumers desire a personalized, integrated connection while shopping, whether in a brick-and-mortar location or at home. |
| Building The Omni-Channel Roadmap: 3 Critical Steps |
By Jonathan Colehower, senior vice president & CMO, Manhattan Associates
October’s mandated EMV roll-out raises critical questions about how far to go with POS upgrades. The easiest approach is a one-and-done patch migration – but focusing only on POS could be a huge mistake. |
| Scheduling Fairness: 4 Strategies For Success |
| If new scheduling optimization applications encourage flexibility and fairness, why are retailers suffering so much negative scheduling press? The issue is less about technology than it is about process and management. |
| Mobile POS Growth: Steady, But Not Staggering |
By Matt Pillar, senior executive editor
Epson’s front-row seat to mobile deployment indicates steady adoption, with a coming boost from the proliferation of cloud applications. |
| The Changing Role Of Stores In Meeting Consumer Demand |
| Learn how omni-channel retailers are meeting order expectations by leveraging store networks for fulfillment — and how smart logistical execution is helping retailers mitigate markdowns and preserve margins. |
