May 2015 ISMR Issue Table Of Contents

From The Editor

• The Customer Experience Or A Customer Experience?

Feature Article

• The Minds Behind Neiman Marcus’ Digital Merchandising

Retail Commerce/Omni-Channel Retailing

• Start-ups: Bringing Innovation To Retail
• Order Fulfillment Meets Personalization
• Automation Key For The Omni-Channel SMR
• Big Growth Ahead For Global E-Commerce

In-Store Systems

• Retail Associates’ Work, Life, And Your Responsibilities
• Defining Innovation With The Customer Experience

Loss Prevention/Security

• Web-Based Exception Reporting Boosts Productivity

Omni-Channel Supplement

• Omni-Channel: Shoppers’ Expectations, Retailers’ Responsibilities