The enterprise network is the ugly duckling of enterprise technology landscape, looked at disparagingly by CIOs and often ignored by the business. The enterprise network is much less exciting than all the fancy projects like cloud, mobility, and big data. Yet the enterprise network represents the vital underpinning for all these projects and increasingly evolves into a business-critical asset for companies looking to succeed in the age of the customer. It becomes the nervous system of the digital business. It facilitates deeper customer engagement by connecting manufacturers, sellers, and buyers of products in new ways, and it helps drive more operational efficiencies as it supports closer collaboration and connects previously disjointed assets. Yet, for most business leaders, the network infrastructure isn’t much more than a utility, such as electricity or plumbing, while most CIOs don’t know how to monetize it. In this report, Forrester explores the business value of enterprise networks and outlines how business leaders and CIOs should define a network strategy that will help them succeed in the age of the customer.
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