One-to-one customer engagement enabled by machine learning yields a 13 percent reduction in bounce rate and a 33 percent average order value improvement at Marmot.
Retailer claims that the credit card provider is charging “unacceptably high” fees to merchants.
Early shoppers are poised to spend 26 percent more than those who wait, survey finds.
Shrink comprised 1.38 percent of sales last year according to the NRF/University of Florida Survey.
Report finds that just 37 percent rank their mobile experience as excellent.
One-to-one customer engagement enabled by machine learning yields a 13 percent reduction in bounce rate and a 33 percent average order value improvement at Marmot.
To gain access to automated, real-time replenishment data, Mister Safety Shoes underwent a full-scale ERP overhaul that helped its mobile stores deliver the best possible customer experience.
Multifunctional POS and tight inventory controls power the gun lover’s destination store Thunderbird Firearms Academy.
From cyber security to violent crime, mounting risks in retail require collaborative, innovative resource allocation.
If your brand is your lifeblood and you protect it as such, jumping on the marketplace bandwagon is attempted suicide.
Planet Retail details how mobile technologies enable meaningful customer experiences and how retailers must evolve to keep pace.
SMRs must tout that they are on par with Tier 1 retailers regarding cost and innovation so they can adapt as the customer evolves.
Retailers must put the shopping journey and its delivery via mobile at the forefront of customer-facing strategic initiatives.
Current industry conversations emphasize on retailers’ search for the next competitive edge. Buzzwords ranging from omnichannel to unified commerce to an enhanced in-store experience are presently sending retailers scrambling in all directions to find the perfect solution for consumers’ needs. It’s no secret retailers are in search of the “secret sauce” that will differentiate them among their competitors and leave a positive sentiment in their minds – all while maintaining their bottom line.
Have you heard the true story about today’s online shopper? It’s a tale about a retail milestone with a crazy plot twist that has recently earned countless headlines: online shoppers make more than half of all their retail purchases on the web. But, as the plot thickens, the story continues on to tell us that eCommerce revenues still trail the number of orders by a significant margin.
Wave after disruptive wave of change is washing over the Retail industry. Though E-Commerce is having a large impact on traditional brick and mortar Retail, workforce changes and cost models are about to land the largest change in decades on the Retail world. Rapid, targeted changes in your onboarding and training strategies will substantially reduce the pain.
Judging by the current explosive growth of images on the Internet, a picture may be worth much more than a thousand words. Consider Facebook, the social media giant, which stores more than 250 billion user-generated photos; and the fact that an average web page now contains 60 images. One of the reasons for the growth in images on the web is that users love images; for example, look at the growth of Instagram, it has over 40 billion images shared.
As my colleague pointed out in a recent piece with IRT, technology plays a significant role in the life of a retail associate – beginning at the onboarding phase and extending into the various activities of an everyday shift. And, as a result of changing consumer expectations, the use cases for multiple associate-used technologies are only increasing. For example, mobile POS options and tablets allow associates to better meet shopper needs (e.g., check out rapidly, determine inventory availability) and increase conversion rates. The ability to optimize the queue and sell items not in the physical store is now a necessity to succeed in brick-and-mortar retail.
When is the last time you took a deep dive into your email metrics? As you prepare for the holidays, perhaps it is time to take another look. Understanding your subscribers is the only way to truly evaluate the performance of your campaigns, making necessary changes to increase subscriber engagement, revenue and ROI.
Innovative Retail Technologies sat down with Jim Poteet, executive VP, sales and marketing at FireKing Security Group about the evolution of cash management and how it directly impacts the retailer’s bottom line. Poteet provides specific and actionable insight that retailers concerned with cash management won’t want to miss.
Mobile coupon popularity is growing rapidly in the retail sector. One analyst firm, solely focused on mobile, predicts that mobile coupons redeemed will almost double between 2014 and 2019 to more than 31 billion.
Perfect Pick’s goods-to-person model allows businesses to do more with less by dramatically increasing productivity and efficiency, but with much fewer workers.
Determining exactly when to have a sale, how long it should last, and how much to discount are recurring challenges for every retailer. One way to gain the upper hand is to have easy access to data-backed insights on your competitors’ promotional tactics at your fingertips. Such insights can reveal how your promotional calendar compares to others’, how discounting affects traffic, and how your promotions benchmark against competitors’.
At March Networks, we believe in simple, easy-to-use video surveillance systems that help retailers decrease losses and increase profits.
Kronos® for Retail is the most widely adopted and deployed workforce management solution available. And with over 50 years of combined retail-specific experience, we’ve designed our solutions to meet the unique needs and challenges of retail organizations.
Global Technology Systems is the trusted expert in mobile power technology. GTS designs and manufactures high-performance batteries, chargers, and power management technologies for essential mobile devices. Millions of business professionals, public safety, government, and military worldwide rely on GTS to power mission critical communications and mobile computing applications. Founded in 2000, GTS is headquartered in Framingham, MA.
Compliance Networks is a leading provider of solutions to the retail supply chain that enable enterprises to optimize flow within their supply chain and make informed decisions that ultimately increase shareholder value.
| For more than 30 years, Epson has delivered industry-leading point-of-service technology solutions to the world's leading retailers including printers, precision printing mechanisms, and digital image scanners. |
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NetSuite delivers a cloud-based, multi-channel retail management system that brings together NetSuite Retail Anywhere POS with eCommerce, CRM and marketing, merchandising and order management, financials, and warehouse management into a single, centrally-managed solution.
Mexico has a longstanding reputation for being a safe haven of fraud. Further south in Brazil, international press coverage of Rio’s stint in the international Olympic limelight has been tinged with stories about that country’s undesirable fraudsters. According to new research from ACI Worldwide and Aite Group, those reputations aren’t without merit. According to the study, 2016 Global Consumer Card Fraud: Where Card Fraud Is Coming From, 56 percent of consumers in Mexico experienced card fraud in 2015. Just shy of half of Brazilian consumers were victims of the crime.
Last month, I attended NRF Protect. The show was held in my stomping grounds of Philadelphia, and as usual, the show was packed with solid sessions and an Expo floor filled with technologies that, quite frankly, aid the entire organization. I attend the show every year, and I always leave with actionable insights to bring back to our readers. But this year I exited the Convention Center feeling exceptionally informed, largely because of one single session — a session centered on the importance of training and practical planning should an active shooter enter the premises.
For all the “smarts” of our smart devices—think phones, tablets, and TVs—our consumption of digital content and our digital interaction with brands and our peers still happen in a surprisingly disjointed way.
Innovative Retail Technologies is a full-scale media resource dedicated to helping retailers make informed decisions about pragmatic innovative retail technologies, and we deliver content via a wide range of formats.
It’s commonly held that the maintenance of a retail workforce consumes a double digit percentage of total revenue—in some cases north of 20 percent. In foodservice and hospitality segments that figure can climb to 30 percent.
Innovative Retail Technologies (formerly Integrated Solutions For Retailers) is the premier source for innovative yet pragmatic technology solutions in the retail industry. Our goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel. The magazine and website provide insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the entire retail enterprise.
Innovative Retail Technologies has a strong commitment to coverage on omni-channel retailing (including fulfillment, mobility, and marketing), in-store systems & operations, and loss prevention. Our annual research supplements feature content and opinions from our editorial staff and the retail analyst community.
Innovative Retail Technologies covers the development, organization, and presentation of information necessary for IT and operations users as well as the entire C-suite. Readers are enriched with valuable information on innovation that can improve their businesses and make them more profitable. Please take a moment to join our community and discover the benefits of your free subscription and membership.
I’ve spent a lot of time on the road over the past several weeks attending various industry events, and one of the major topics discussed at all of them has been the evolving role of personalization in omni-channel retailing.
Leadership and ownership are the key components necessary to drive innovation in the retail organization.
To gain access to automated, real-time replenishment data, Mister Safety Shoes underwent a full-scale ERP overhaul that helped its mobile stores deliver the best possible customer experience.
To us, “innovation” isn’t
just another business term...
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Giving back is always in style at Macy’s and starting tomorrow, customers can join the spirit of giving by participating in Macy’s Fashion Pass.
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