Giant Eagle is a leading supermarket chain that operates more than 400 stores and retail support centers. The company employs more than 34,000 team members and generates more than $9 billion annually. Like many other retailers, Giant Eagle faces growing complexity in executing its store operations and customer engagement strategies: an increase in product launches, bigger stores, omni-channel demands, localized offerings, and compliance with new OSHA and FDA laws.
Giant Eagle has many applications that make up its store technology eco-system including reporting, Point of Sale, supply chain, workforce management, and more. However, the company wanted to implement a new framework to bring all of its store systems together, prioritize alerts in response to changing conditions, and provide a dashboard to view information from and update all of those store- facing applications. The dashboard, called Reflexis myWork, interfaces with Reflexis and other store systems to make it easier for managers and associates to respond the right way at the right time to an ever-growing list of complex expectations and tasks. With Reflexis, team members view prioritized tasks and alerts and update information coming from multiple sources: all using a single, role-based dashboard across mobile devices and PCs.
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