January 2015 ISMR Issue Table Of Contents

From The Editor

• New Year, More Urgency For Omni-Channel

Feature Article

• Order Management Enables Service After The Sale

Retail Commerce/Omni-Channel Retailing

• Retailing 101: Back To The Future
• Retail Management Integration Drives Customer Experience Success
• Supply Chain Visibility Critical To Omni-Channel Ops
• Big Benefits In Warehouse Automation
• Moving The Industry Forward: Retailer-Supplier Collaboration
• How The iPhone Changed Retail

In-Store Systems

• Inside Petco’s HCM Overhaul
• Crafting Millennial-Focused Customer Experience Strategies
• Simplify Payments, Drive Transactions
• Managed Network Services Optimizes Store Ops
• EMV Adoption Does Not Replace PCI

Loss Prevention/Security

• RFID’s Omni-Channel LP Advantage