ThoughtWorks, a provider of innovative retail technology solutions and strategic customer experience consulting, today announced that they have partnered with Natural Markets Food Group to develop a solution architecture that could support multiple customer end-point experiences within their Food Service and Retail Food establishment – a concept Joshua Sigel, CIO of NMFG refers to as "Channel Multiplexing? Natural Markets Food Group operates retail food and food service businesses throughout the U.S. and Canada with a focus on organic natural food products.
Natural Markets Food Group wanted to leverage technology to enhance their customer experience and drive operational efficiencies while emphasizing its vast selection of quality grocery items and healthy prepared foods. An emphasis on a mobile strategy combined with extraordinary customer experience resulted in various in-store services such as mobile ordering and payment capabilities and consolidated grocery and restaurant ordering systems. The same POS solution is used in both the restaurant and grocery portions of the location—a breakthrough development, since restaurant and grocery retailers typically require separate POS software solutions.
“We are focused on providing our customer's value-added choice in the way they interact and experience our offering of Good Food, that's Good For You, and Good For the Earth,” said Joshua Sigel, CIO of Natural Markets. “We partnered with ThoughtWorks to help us develop a strategy and architecture that brought innovative technology and service design together to create a differentiated experience for our customers.”
“Natural Markets wanted to empower their customers to personalize and own their shopping/eating experience,” said Robin Copland, director of retail for ThoughtWorks. “We worked closely with Natural Markets to design and develop a strategy that would leverage ‘next generation ideas’ to drive meaningful innovation. With that in mind we were able to deploy state-of-the-art technologies to create a one-of –a kind shopping experience for their customers. “
ThoughtWorks will be at NRF 2014 in January at booth #3744 on level three, and Natural Markets CIO Joshua Sigel will be presenting at a Big !deas session on Tuesday, January 14 at 2:30 p.m. ET.
About ThoughtWorks
We are a software company and a community of passionate, purpose-led individuals. We think disruptively to deliver technology to address our clients' toughest challenges, all while seeking to revolutionize the IT industry and create positive social change. Visit us at https://www.thoughtworks.com/retail for more information.
SOURCE: ThoughtWorks
