SATO Labeling Solutions America, Inc. proudly announces their new online service request form on SATOLabeling.com. Customers requesting service, repair or regular maintenance on SATO printers and cutter stackers will find the form available around-the-clock and value the simple, streamlined process.
After directing their browser to SATOLabeling.com, customers needing service can click the "Request Support" link in the "Service & Support" navigation bar. The service request form will ask basic information about the nature of the service request. Upon clicking "Submit", the customer will receive acknowledgement including a unique ticket number via the customer's email address. SATO Labeling will receive the service request and dispatch a certified Printer Field Engineer to resolve the issue during normal business hours. This new program is especially valuable for customers who encounter service issues during off-business hours.
The service request form was piloted in February and SATO Labeling has been pleased with customer response. Victoria Dudlo, Senior Manager of Customer and I.T. Services, calls the service form "an example of our ongoing effort to make doing business with SATO easier for our customers." SATO Labeling's service request form is available now on www.SATOLabeling.com.
About SATO Labeling Solutions America, Inc.
SATO Labeling Solutions is a leading global provider of innovative label and tag printing solutions serving the retail supply chain and point of sale marking. With more than a century of product marking experience, the company continues its long standing tradition of offering unique solutions that reduce costs and improve operational efficiencies. Its product offering includes industrial laser printers, direct thermal and thermal transfer barcode printers, handheld labelers, ticket queuing systems, mobile computers, printer accessories, printer supplies, label design software, labels, tags, forms, thermal transfer ribbons, software, and professional services. For more information, visit www.satolabeling.com.
About SATO
SATO is publicly listed on the first section of Tokyo Stock Exchange in Japan. It has worldwide offices in the United States, Belgium, France, Germany, Spain, United Kingdom, Poland, Singapore, Malaysia, Australia, New Zealand, Thailand and China. For the fiscal year ending March 31, 2009, it reported revenues of US $776M.
SOURCE: SATO Labeling Solutions America, Inc.
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