As the groundwork for enterprisewide data visibility falls into place, a game of connect-the-data dots is playing out in stores.
You can’t talk about innovative retail technologies without discussing digitization. Much has been written about retail’s digital transformation and what it means for the retailers who embrace it, or worse, the retailers who don’t.
As retailers struggle to execute their own mobile strategies, consumers aren’t waiting around. Here’s how to catch up with — and capitalize on — the smartphone’s influence.
Consumer expectations of a seamless omni-channel experience are reinventing the supply chain.
How the Fortune 500 retailer improved the customer experience with a 50% reduction in false EAS alarms, reducing shrink and mitigating associate risk along the way.
Identifying the breakdowns that cause operational loss is challenging enough. What about prevention?
How should retailers create a schedule that caters to the customer when employees have a greater say in when they work?
With an ever-growing list of retail stakeholders leveraging video intelligence, cloud-based, networked video is catching on rapidly.
Why labor, merchandising, LP, and other store operations professionals are increasingly dependent on customer analytics.
The lifestyle retailer’s new customer experience management (CEM) tool reduced feedback response time from nearly seven days to within 24 hours.
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