July 2014 Integrated Solutions For Retailers
As retailers accommodate growing demand for buy online/return to store, they face a mounting risk of returns loss.
Mitigating inventory shrinkage and loss in a cross-channel returns environment requires careful planning and involves the integratining data from merchandising, planning, and supply chain systems, at a minimum. We asked Brian Kinsella, vice president of order management at Manhattan Associates, to share his thoughts on this risk that affects many retailers.
