The most used and most widely supported mobile operating system for enterprise operations – Windows ® Embedded Handheld 6.5 (WEH 6.5) – is nearing its end of life and there is no clear-cut migration path for the millions of business users that depend on it.
This white paper outlines the 5 key benefits of a winning mobile app strategy, including new ways retailers can effectively leverage mobile technology as a competitive advantage. With the average shopper looking at their phone more than 150 times a day, learn how leading retailers leverage mobile technology.
This Infographic from NEC addresses shoppers buying behaviors in five key areas retailers are facing today.
The Holiday Trends Report from CFI Group provides an interesting perspective on the crossroads of mobility in retail; where its value shines in the hands of associates, how smartphones are changing the consumer's path to purchase, and how they collectively impact retailers' mobile and cross-channel strategies.
The pace of mobile shopping continues to accelerate, with global revenue through mobile commerce expected to grow from approximately $2 billion in 2013 to $62 billion over the next five years'.
Most of us don’t have much trouble understanding the value of rugged mobile solutions in extreme environments – like mining or oil & gas, but many of us don’t immediately recognize the reasons for a rugged mobile computing solution in less extreme environments – like general field service, healthcare and retail.
Despite greater adoption of in-store technology to increase productivity and help drive sales, getting the best out of those solutions remains the great, unfulfilled opportunity for retailers.
Verizon Wireless and Finish Line increased customer engagement and overcame numerous in-store challenges with the addition of rugged tablet PCs for mobile POS and customer service.
Florida tennis afi cionados are familiar with Tennis Plaza, the retail brand that’s dominated the tennis market there for the past decade with fi ve stores; one apiece in Miami, Aventura, and Doral and two in Orlando. The retailer has also expanded its reach through its site at tennisplaza.com, which consistently ranks nationally among the top five e-commerce sites for tennis gear.
Digital touchpoints support an increasingly large percentage of the overall customer experience. 2012 saw the emergence of several important digital customer experience trends that will gain momentum as firms look to unify the cross-touchpoint experiences they deliver in 2013. This report outlines key trends that will make up the landscape that customer experience professionals will be working in as they take strides to improve their digital customer experiences in 2013.
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